Crowne Plaza Newark Airport by IHG

A very busy hotel that does a good job of handling the heavy traffic. Shuttle serice to and from airport was good and much appreciated-

Pool was closed (definitively ?). Close to airport with shuttle (first shuttle seats not clean..). You can walk 5-10 min to restaurants and small shops around.

Exquisite experience . Parking is too damn expensive at $20 . It used to be free .

The airport shuttle is great, runs every 30 minutes. Clean, nice.

Had to return to desk twice because key didn’t work. Shuttle was so late I got an uber (& shuttle only goes to air train anyway).

The elevator was not working properly. The restroom in the gym was not working during my whole stay. gym was limited. Parking was charged even if you were staying in the hotel.

The worse experience ever! I’ve stayed in many hotels over the years, and unfortunately, this was the worst hotel experience I’ve had to date. While I truly appreciate the professionalism and kindness of th staff, the condition of the facility was well below expectations. Most notably, the bed frame closest to the bathroom appeared to be loose or broken, making it difficult to get a comfortable night’s sleep. The phone in the room didn’t work. I could call the front desk or anyone for assistance. The tv didn’t work, the vending machine would dispense snacks or drink. Pool was closed and it was an awful experience. This issue, combined with the overall sub-par condition of the room, made for a disappointing stay.

Convenient location and clean room. Staff was very nice. Parking is not included and was an additional fee.

glad I did not have a vehicle because of parking cost

All was very well, with exception of elevators. Due to a guest becoming stuck between floors overnight, the fire department disabled all elevators, which is understandable. It would have been very helpful if there had been signs posted at each floor to inform guests that they would need to use the stairs.

Room very clean

Room was not as clean as the last time I stayed which was in march

Clean comfy room. Good ac, linens &tv. Staff friendly & helpful, especially shuttle driver who took us directly to our terminal

Brutal-they don’t answer the phone or emails to get instruction for airport shuttle. Took an hour and a half to get from airport to hotel that’s only 1 mile away. Room was ridiculously loud with highway and airplane noise. Black mold on wall beside bed and they do not respond or feel a refund is adequate. Terrible customer service. Pick a different hotel.

I booked this hotel last minute. The check in was easy and staff was nice. The outside and lobby were nice as well, but the room was total opposite! The room had a bad smell and was old with stains on the ceiling and walls.It needed updating very badly! It felt like I was staying at an old roadside motel. I travel a lot and this is probably one of the worst hotels I have ever stayed in. Not worth the money to stay here!

I checked in 5~25-25 and given room 228. Was not pleased, stained drapes, musty carpet, missed spots by housekeeping with dust, toilet handle needed jiggling after every flush. I assumed the quality of crowne plaza stay had just gone down. However it wasn’t until my last night I noticed an ant infestation, on the desk, where there was old food in a crevice. I’m not sure if they’re not in my clothing or other belongings. I was immediately moved to 427, a room that looked like it belonged in another hotel. All new fixtures, clean, fresh and comfortable. The manager Danielle said room 427 is not the standard for all the rooms, it’s only used when guests have complaints. What? Crowne knows about a bug infestation. Why isn’t every room clean and comfortable? I was given breakfast vouchers as if I want food from a hotel with bugs. Danielle’s reply was it was my choice not to use them, but would you? I was offered a discount, but my first two nights should have been waived. I will never stay here again. I was in a room with ants for days and they were so small I didn’t notice until my last night. Was put in a better room from the start!

Bathroom and room dirty lamp broken rug dirty. And mind you that was the 2nd room they gave us because the first one was incorrect.

Great price for clean hotel

Property is old peeling walls. Staains on curtains, moldy smell. It was good enough for one night.

Worst hotel stay I've ever had. Dirty hotel. Rude staff (Except for security. Go figure). Elevators so loud it kept waking me up (Room 1108). Bathroom smelled like the pipes were backed up. Parking (they don't validate) is $22 a night for self parking in a run down lot with cars so close to each other it was a miracle mine wasn't scratched.

Hotel lobby was in good shape and clean/updated however the rooms and hallways are in terrible need of a rennovation. They are old, carpet in very poor condition, outlets were so old that they couldn't hold in chargers, bathroom old etc.

My room had a view of the airport and NYC. Room was basic but comfortable. 24 hour shuttle to Newark airport was perfect for my early morning flight out.

Room 1114 **Review:** I recently stayed in a room next to the elevator, and unfortunately, it was a less than ideal experience. The constant noise from the elevator could be heard throughout the night, making it difficult to get a good night's sleep. Every time the elevator moved or doors opened and closed, it created a loud, disruptive sound that echoed through the room. While the hotel itself was clean and the staff were friendly, the noise issue significantly impacted my stay. If you're a light sleeper or sensitive to noise, I would recommend requesting a room further away from the elevator to ensure a more peaceful and restful stay.

Hotel is dated. The over to the air conditioner/heater was falling off, all the outlets are so loose so they do not hold a plug in.

A little bit noisy at night, you can hear the AC & the traffic since its near the highway. The room is outdated, paint chips and bathtub faucet/shower was half fuctional

Friendly checkin, room appeared clean but a lot of aesthetic issues… peeling wallpaper, old damaged lamps, dated technology…. Only plugs no usb. No clock/alarm clock in room. No wake up call.

Great friendly staff. Room needed some TLC, very dated. Bed was very comfortable. Close to the airport. Price was reasonable.

Worst hotel we have stayed in on our 3 week vacation. Stained walls, water damaged ceiling, awful smell. If I wasn’t so tired after an overseas flight I would have left this hotel immediately. This hotel should get a facelift from bottom up. Stuck in the 80’s

They failed to mention that there’s a huge club every single night that’s open until 2 AM and you can hear it clear as day through the “sound proof walls” also lots of ppl smoke if weed that pretty sure we got a contact high and we ended up leaving to get better sleep at the airport

The staff was excellent and room was as clean as you can get an old room. The hot water ran out and the walls are definitely not sound proof.

The front desk staff individual was awful and does not belong in customer service. I had an issue with my room not being the correct room I booked. I booked a room with two queen beds. The room was twin beds so I returned to the desk to let her know. She argued with me back and forth, saying they are queen and I am wrong and do not know what a queen bed looked like. I repeatedly asked her to come herself and look at the beds but instead she booked me in another room saying “these are going to be the same and you’ll see that the other is queen too”. Luckily, the new room did in fact have queen and I am not crazy. I returned to the desk to tell her this and again begged her to come look at the room for herself. Finally she did. Her reaction to the first room “ these look smaller than queens” (exactly what I originally said). Her reaction to the second room “these actually look bigger than queens”. I was floored?! Instead of admitting she was wrong she said these are not queens either to avoid blame? Like the hotel created a brand new bed size. I told her all I wanted was an apology and she kept saying the computer says this and she has to wait to hear what her manager says. All I wanted was an apology for her telling me I was wrong and putting me through this and she never did. Horrible and shameful. Could have easily been avoided if not for her her ego.

Great staff, especially Willi at the bar and Mayra at the reception. Thank you!

Checkin and checkout staff were aloof and condescending. Hiring practices need a serious overhaul. Issues reported IHG a few days ago and no response was received. Highlights were the snack bar staff member and the airport shuttle driver.

staff was friendly

Friendly, efficient checkin staff.

I checked in at midnight and there were no rooms ready so me and another guest waited 20minutes for the room to be ready

Great hotel. Domenica was super friendly and quick to get us checked in. Hotel was very clean. I would book there again.

The front desk attendant that checked me in was wonderful. She took some of the pain away from my flight being cancelled and yet she had a crazy night ahead of her with the long line after me. It was a crazy night for anyone travelling in and out of Newark and representatives like her, make things so much better. I wish I had caught her name.

Bad customer service

We were glad to get checked in at 2:00 a.m. and not to have to check out until 12:00. The staff were friendly and the shuttle was on time!

Great hotel. Close to airport. Got AMAZING service from the front desk when broken elevators caused me to miss the airport shuttle (She called a special service and refused a tip. She gave a damn. Loved that!) But NOTHING else is close or walkable. Not a bar (that you'd want to visit if you're traveling), a restaurant, or a convenience store. Once you're there, you're there unless you drive or Uber.

Although close to airport in proximity, the traffic pattern to the hotel led to a half hour commute

Good for what it is. Further from.newark than I thought. No way to walk from terminal to airport. Shuttle wasn't running when I arrived so needed to pay for cad Staff friendly.

The property is conveniently located near the Newark airport and there is a free airport shuttle bus that runs every 30 minutes for 24 hours from the hotel to the airport. Unfortunately the hotel is very dated. Also, there is a bar/club very close to the hotel and the music is so loud until 2 am. It does the job for the price, but if not for the convenient location and shuttle bus, I would not recommend staying at this hotel.

The property itself is not bad. The Cafe is cheaper than the hotel breakfast. No outside food around the hotel. Had to use the hotel shuttle to go to Newark airport for public transit.

The place was wonderful. Getting to it is murder. I circle it like 4 times whenever I stay.

Property location was not suitable, no where to walk around or to dine out. Hotel is right off the highway. The room was bad, old musty and had a previous or current leak , no hot water. They did offer to move us , but the room was worse - an order of an older place and mold hidden. "They did not apologize after checking out.,as usual when checking out they don't treat you well. The restaurant was horrible.. the food cold and it was put the to go box like if it was my left overs. Please double check before reserving and don't let the name fool you and the puff up photos on line. As, a realtor I check for other things we "normally" wouldn't ..that's how I found the leak which they patch it up like it they were short on funds.. this Hotel really needs TLC immediately.

Airport proximity

Great and convenient location to airport

Ok let’s talk about it……. I chose this hotel because we flew into the EWR airport (New Jersey) & we would be spending a day here before heading to New York and there was a free shuttle from the airport to the hotel. Listen to the instructions below so you are NOT wandering around like my family and I did for an hour. We did call the hotel for instructions but most things are automated & keeps saying go to P4 but no instruction. Well if you are like us and this is your first time to New Jersey you have no idea where P4 is and how to find it to get to the free airport to hotel shuttle. Once you gather your items from the baggage claim, you use the Airtrain. You go up to level 2 to board the airtrain. P4 is the very last stop on the airtrain. You then head down the stairs and follow the signs. Crown Plaza was loading in zone 2. It runs every 30 minutes. One we were able to get on the shuttle, getting the hotel was quick and check in was seamless! We came in early and due to their being available rooms we were able to check in an hour or so early which was nice because we had our 2 kids with us. Lastly there is a very nice mall with amazing food options very close, NOT WALKING distance it’s called the Mills at Jersey Gardens. The Uber there was under $10. You can pick up anything you may have forgotten to pack & eat there. They have a bunch of different food options inside including an Applebee’s and a theater (yes it is all inside that mall) lol I too was a bit shocked.

The meal purchased at the hotel was airplane quality. Did not eat very much of it. Hotel is very old and needs updating.

Such an average experience, how I wish I could think of something positive to say. Room was tired, breakfast truly awful, the staff didn’t seem to care.

Very nice hotel with helpful staff. Loved having a restaurant on site. Close to ferry.

Only food option in afternoon was a snack bar and vending machines. No room service. One restaurant that opened in evening was

It was an enjoyable experience. The room was always clean. The staff was friendly. The bartender was top notch. The food was good. I will definitely be back.

Breakfast was $20 a person for cold eggs, hard crunchy pancakes, frozen potatoes heated up. Worth $4. Not $20.

Overpriced. $10 for a bottle of beer at the snack bar that I could carry to my room. Told me to walk across the street at night if I wanted a bottle of wine for my room. $17 for a hamburger in the onsite restaurant that was clearly a low quality frozen patty. Do better.

Great location/facility for decompressing before heading into New York City. It serves a limited purpose. The hotel is dated, and a bit of a distance from the Newark Airport, but easily reachable by shuttle provided by the hotel. Excellent staff. Breakfast is well above-average. Try it.

When we booked the hotel ithe breakfast was inclued in the fare. In the morning. We went to have breakfast and the receptionist told us the breakfast wasn't included. They charged $20.for breakfast, $22 for parking. The hotel in very old for what we pay for.

Great staff, very friendly. The hotel shuttle is very reliable and predictable. The brunch was perfect - had everything i needed and the restaurant was also good and there is a "cantina" as well with sandwiches and drinnks My room was perfect and comfortable. You can definitely see wear and tear in this property but it is clean and comfortable and so convenient to the airport the decor was not a factor for me.