Sopatel Silmandé

Only decent hotel in Ouagadougou

The staff is wonderful and extremely helpful 💕

The hotel personnel were the most friendly and professional staff that I have had the privilege to be a beneficiary of their services. So prompt, attentive and ready to go the extra mile. I defitin recommend this Hotel and I will definitely go back. The room was clean and fresh and the area surrounded by trees. Their swimming pool and courtyard was superb. The security was top notch. I can't wait to be back. Thank you so much for your remarkable hospitality!

The only downside of the hotel is that it feels somewhat enclosed, as it's surrounded by walls and fences. Additionally, it's located on a highway with limited amenities nearby, making it less convenient if you're not traveling by car.

These guys are crooks! The pool was beautiful and the pizza was good. Not much else to say about them.. The newly renovated rooms appear nice but the Air Conditioner does not work.... with it on full blast the room stayed at 28°C and sounded like a car in the room (video - turn sound on!), i called for help many times and they finally sent in a technician who made it worse. After this, I called repeatedly for an update and they said they were working on it! I had translator who negotiated a room change which they were not keen on offering. Then the wifi didn’t work for 2 days and they kept telling me they were working on it.. then they told me they were running routing maintenance and knew it wasn’t working. They simply just lied. I documented all my interactions and emailed the manager who didn’t care. I asked for a reply to my complaint email (which they translated to French and printed, I witnessed all staff laughing about it) by the manager before settling the final bill (taxes only - room prepaid), the manager called security who came with their machine guns to intimidate me to pay and get me off the property. Be warned.