Grand Hotel Downtown Amsterdam

Bon rapport qualité prix.L’hôtel est très bien situé. La chambre était petite mais suffisante pour seulement y dormir. La salle de bain était refaite et très propre. Le personnel était fort sympathique et hyper accueillant. Je recommande.

Chambres propres, personnels à l'écoute mais murs et plafond très minces, pas facile de dormir qd des personnes bougent à l'étage ou dans les couloirs. Autre point négatif, pas de chauffage dans la sdb qui est particulièrement froide

rent værelse. butikker. personaler

Tudo limpo arrumado em ordem , mas o quarto é minusculoooo, não teme elevador para 3 andar , as escadas são terríveis ! Funcionários bem educados e agradáveis / Só o espaço é acesso até o quarto é ruim mesmo

Absolutely horrible, in need of immediate de-listing. The staff were incompetent, sassy and patronising. Hotel staff tried gaslighting us saying there’s no cigarette smoke, shortly after came in trying to spray an unventilated room with air fresheners. Room key card didn’t work and reception had to open our room every single time. 3 day Bed sheets and towels were recycled, they were ironed and put back in place. They were visibly soiled with blood and bodily secretions; Absolute nightmare, when I complained, the receptionist had the audacity to give me the bed sheets and duvet and said, “it’s not my job to change them”. Despicable behaviour, I had to end my stay early and leave, they lied saying yes they’ll process a refund, they’ll ask you to send an email to their management and when you leave, you’ll never see the refund, they blatantly deny you and claim they offered alternatives. They’ll lie and say Expedia charges the consumer when it’s actually the hotel. It is officially a 2 star hotel, they advertise as 3. The only amenity provided is a hair dryer and a super small safe. Its with deep regret I write this honest review, with the sole purpose of raising awareness.