Hotel Bonalba Alicante

It wasn’t like 4 star hotels. The gym was so small and all machine were all and not functional. The cleaning service wasn’t so good. The pool wasn’t clean. I think this hotel needs a renovation gor being 4 start.

A lovely getaway — mostly — with a few avoidable niggles Overall, this was a really enjoyable and great value stay, and the staff deserve a special mention — particularly Oscar at the bar, who was consistently friendly, attentive and hardworking throughout our visit. The resort is generally a quiet, relaxed and welcoming place, which is exactly what we were looking for. Most of our stay lived up to that perfectly. That said, a couple of things stood out as slightly odd. During one session by the indoor pool, heavy rock music was being blasted at full volume while a single person took a water aerobics class right next to the sun loungers — a rather bizarre combination that didn't quite fit the atmosphere. More significantly, on our final day a large group of men — possibly on a stag do — decided that everyone around them needed to share in their music, played loudly through a portable speaker. As the day went on and the drinks flowed, the volume crept steadily higher. It did put a dampener on what had otherwise been a very pleasant stay. This is really a management issue — a quiet, polite word from a member of staff asking the group to keep the noise down would have made all the difference. It's a shame, because the resort is genuinely a great spot and the majority of our time there was really positive. Would still recommend, but management would do well to be a little more proactive in preserving the peaceful environment that makes this place special.

Great food, nice room with a balcony

I stayed at Hotel Bonalba at the beginning of December as a short getaway with my husband. While the hotel is located in a beautiful area, it is very inconvenient if you want to visit the city centre, with Uber trips costing around €30 each way. Unfortunately, our overall experience was disappointing. The lifts felt unsafe, as the doors close immediately when the first person steps inside, and there are no cameras in the lifts or outside the rooms, which made us feel uneasy. The hotel also seemed very understaffed, and many staff members did not speak English, making communication difficult. As a vegetarian, I found the food options extremely limited. On our last night, dinner was particularly poor due to a large group of around 90 people attending a sports event. Guests who were not part of this group were placed in a small corner while staff focused almost entirely on serving the group. This felt very unfair, especially as we had paid for an all-inclusive package and expected equal service. It’s also worth noting that the all-inclusive package does not include the minibar or snacks such as crisps, which was disappointing. Overall, this stay was a big let-down and a waste of money. I would not return to this hotel nor recommend it to others.

Fantastic 2 bedroom suite for family of 4.staff friendly- lovely views and balcony from room.-sadly pool closed in October but looked great and I’m sure beautiful in the spring/summer. Would definitely stay again