Hotel 40 Nudos

Die beiden Damen an der Rezeption hatten mir das Gefühl gegeben das sie genervt waren. Null Infos über Frühstück,Wlan, wo mein Zimmer ist,was mam halt so macht bei einem neuen Gast.Und lächeln konnte man gar nicht erwarten. Ganz im Gegenteil die Empfangsdame die gegen Nachmittag da war,top. Zimmer sauber, Bett bequem. Aber ich verstehe nicht warum man im Jahr 2023 und dann noch in einem 3 Sterne Hotel, oder generell: Plastikbecher die nochmal in Plastik verpackt sind im Badezimmer hat, keine Toilettenbürste vorhanden ist, kein Papiereimer im Zimmer. Und vollkommen unverständlich: Warum sind die Schubladen von beiden Nachtschränckchen zugeklebt? Das Managment sollte da einiges ändern.

Rooms are old and plain, but very large and quite adequate for an overnight stay. The noise from the nightclub at the bottom of the hotel was, however, extremely loud and made it hard to get to sleep until it stopped around 1am. After that, it was fine.

el aire de la habitación fatal, el servicio al cliente fatal , la habitación fea el baño no tenía cosas para el aseo personal

When checking in I asked about what a paper on the wall at the reception in spanish means. It was an offer mentioning something about airport and the price of 6,5€. I asked if it is a price for transportation to the airport, even specifying that is it like an airport taxi. The receptionist said yes and asked if she can make a booking for that service. I thus canceled my bus ticket accordingly. I checked later before going to bed if the taxi reservation is ok for an early schedule. I was now being given the answer that the note on the wall is a parking fee at the airport. I asked how much a taxi to the airport costs, receiving an answer ”I don’t know”. I told the receptionist to cancel this taxi booking, which she did, but when I gave the receptionist feedback that I was given information about an ”airport transportation service” earlier, she just shook her head and said ”no” – insisting that I would have not been given this promise. Basically she meant that I was, somehow, wrong about what I had been told esrlier. The correct reply would have been to frankly just tell that the earlier receptionist had misunderstood, and maybe even apologise on the occasion. But what I got was just a denial of what I had been told. You cannot do much worse than to blame the customer about your mistake. Due to the lack of the most basic level of customer service skills I can not honestly recommend to stay in this hotel. Town was lovely, but this place something else.

Ci hanno una dato una camera umida con aria condizionata rumorosa e finestra che si affacciava verso l'interno. Dotazioni molto spartane, tv, e tutto il.resto . E nessun sorriso alla reception da parte del personale