Comfort Suites Ennis

No hot water, unable to select channels on the TV, pillows were terrible, breakfast was lacking. Soft drink spill in the elevator that had been there awhile—floor half wet and sticky. The shower water assembly was loose and didn’t function well at all. When I raised the water diverter, the spout and shutoff valve came out from the wall. Been like this for a while—poor maintenance. The shutoff valve was turned off so tightly, I thought it would snap when I used a lot of strength to turn it on. When I mentioned the TV channel selection issue, I was told I had to follow a certain process but there were no instructions and we were not informed of the process requirement at checkin. When I asked the staff about the hot water issue this morning, she stated she had just learned of it and had a call-in to maintenance but no response yet. Several clients complained. I complained the night I arrived; people do shower at night. A terrible stay overall. Lots of highway noise throughout the night. Won’t ever stay there again.

Room was comfortable, hotel is well located. Sadly the pool was in maintenance.

Needed to shower myself and 2 children and the water never got even warm. Horrible. Also waited over 15 mins for a waffle… there was a baseball tournament in town so a lot of people staying there and if you are going to have that many people you need more than 1 waffle maker.

Overall it could have been better. Upon arrival and checking in to our 1st room we were put in a room that had been broken into. Clearly, we could see this as I could probably insert my whole hand into the hole of the door. They were able to put us into a new room instantly, but only to find out we didn’t have hot water so we didn’t even really get to shower that night. Mind you it was 30° outside and we had been in it all day playing baseball. We didn’t even get hot water until the following day about 4 PM. Again it could have been better.

Went to check in manager was not friendly, very abrupt. No eleverators were working. Had to carry everything up the stairs.

No hot water the whole time we were there. Only very, very vague lukewarm. Absolutely terrible for showers and bath. Other than that, everything was good

Everything was perfectly fine, just the pool was unavailable.

Book a different hotel! The guy checking us in could not explain the charges on the bill, then started making things up. The first room had a terrible bed. The toilet ran all night long. They moved us into another room the second day. The bed was still terrible, but slightly better than the first. The security U bolt on our door was missing a screw and was lined up incorrectly making the door stick. The only washing machine in the facility did not work, but they still sold us laundry detergent. They would not refund the money for the detergent. The breakfast was the same the entire week we stayed. It consisted of watery eggs, dried out tortillas and sausage links for the hot portion of breakfast. The juice machine only had two out of four running, and the coffee was terrible. The pool had missing tile and the water was very murky and cloudy. They closed the pool the day after we used it, with no explanation. The old lady working the front desk had no customer service skills. During a power outage she sat in the lobby and stared at an elderly couple trying to get into the hotel lobby as the front doors did not open due to the power being out. We manually opened the doors to get into the facility and then the worker finally stood up and talked to everyone, rudely. The hotel was storing some sort of material in the parking lot, in the prime front spots next to the hotel. Overall, the hotel looks tired and it seems like no money is being put into it for upkeep.

This property has several issues. I have stayed here twice and the first time was OK, but this go around was significantly worse. First, I was placed in a room on the 2nd floor. The moist air and the smell of mold and mildew was overwhelming in this room. I am normally not bothered by or sensitive to this, but it was way too much here. This hotel clearly has a water issue somewhere. Second, the internet overall is really awful and slow. I was excited because this hotel actually has a wired connection but alas, it was better to just use my smartphone's hot spot than either the wired or wireless. Lastly, and most egregious, when I was here their key card system stopped working and for the last 2 days of my stay anytime i left my room I had to get an employee to come back up with me to unlock the door. There appeared to be no urgency in getting this fixed. Inexcusable and I will not stay here a 3rd time even tho I am in Ennis a lot for work and will not recommend to my coworkers either.

The property seemed to have been under a renovation. Cons: Pool was closed, elevators weren’t working, shower kept dripping and no bathtub stopper, one light bulb was out in bathroom, tile grout in shower seemed moldy, Pros: location was convenient, price was good, staff was very friendly and helpful, breakfast was great!

The air was thick with mildew and cigarettes. We had to buy air freshener to make it manageable. The rooms are large but super run down. We stayed in a handicapped room on the first floor where the bathroom floor is an absolute hazard to an able bodied person and an absolute risk for the handicap. The floor is uneven, can't keep the water in the bathroom when you run the shower, even a quick shower. The tile was visibly installed very terribly. You can see where each sheet of tile is in the floor. The carpet remained soaked regardless of attempts to dry the carpet and make barriers with towels to keep the water in the bathroom. Both my husband and I got stabbed in the feet from the carpet tacking by the bathroom door just walking in there and also when trying to dry the carpet. The mattresses were horrid. Super bouncy bed and an outlet right behind the frame with the lights for the bed plugged into it. Because it is right behind the bed and the plug is smashed between the bed and wall so every tiny motion on the bed makes the lights go out. Yes, we tried pulling the bed away from it. It's a huge fire hazard. Additionally the desk chair in the room has all the fake leather peeling off and looks absolutely horrendous like it was pulled out of someone's trash. Please remodel, install showers that don't contribute to your growing mildew issue, maybe some dehumidifiers, get some new beds and furniture....or just burn it down and start over...if it will even light. Probably too da

Room was damp moist felt wet

The room stunk like mildew.

Stayed in room 220. The room smelled very musty. The shower kept dripping and the lock on the door was loose and missing screws. The pillows were terrible and we woke with stiff necks. We overheard the person in the room next to ours say they had mold.

Dirty bedding- visible dark hairs. Remote had dried food on it. Someone’s leftover in the fridge. Pretty gross experience.

Went to book in with a big group and one of the rooms the student found pulls, needles and blood stains in the room. Very unsafe and not clean

Hotel smelled musky from entering. Staff attentive and respectful. Room also spelled musky. Definitely not well maintained. In desperate need of a remodel. The picture of the desk chair I will attach. Should give you the impression of my room.

This property looks good on the outside, but it is in need of repairs my room had unfinished ceilings and mildew smell everywhere.

Everything seemed to be ok until I, the room I was in, the tub faucet would not stop running, the air conditioning did not cool properly, and there were ant in the bed and bath room.

Roach in the bathroom, the door to our room had clearly had someone try to break in at some point before our visit. Old contact lenses found in the carpet. It was acceptable if you just need a place to sleep. Sheets were clean, shower was clean, all common areas seemed clean enough

No hot water, unable to select channels on the TV, pillows were terrible, breakfast was lacking. Soft drink spill in the elevator that had been there awhile—floor half wet and sticky. The shower water assembly was loose and didn’t function well at all. When I raised the water diverter, the spout and shutoff valve came out from the wall. Been like this for a while—poor maintenance. The shutoff valve was turned off so tightly, I thought it would snap when I used a lot of strength to turn it on. When I mentioned the TV channel selection issue, I was told I had to follow a certain process but there were no instructions and we were not informed of the process requirement at checkin. When I asked the staff about the hot water issue this morning, she stated she had just learned of it and had a call-in to maintenance but no response yet. Several clients complained. I complained the night I arrived; people do shower at night. A terrible stay overall. Lots of highway noise throughout the night. Won’t ever stay there again.

Convenient proximity to freeway, restaurants, and gas station. Quick, easy check in with friendly staff. Rooms were spacious and adequately priced.

Ok, but the rooms on the highway side are very noisy all night.

Nice stay for business but the WiFi is spotty.

The property is okay but overpriced. The property is tired and needs upgrading, e.g. my desk chair surface was half worn off. The breakfast was okay but not great.

The property backs on to the I-45. Fine if you’re an insomniac. With adequate insulation and triple glazing, the hotel would be acceptable. But with today’s building quality, no chance!

Rooms were nice and spacious; the beds were comfortable and firm. We had a problem with our shower not turning off. Front desk staff changed our room without any question and saw to our needs.

Wonderful staff and very well-equipped hotel room! This is exactly what a hotel should be like. Separate area for sleeping /dining/living area with desk and chair. Set up is very spacious. For a family, the kitchen area with a sink, counter, two top cabinets, good size fridge with shelves, microwave and a large cabinet by the fridge, you have everything you need except a sponge and dish soap which we just bought while there. Bathroom is large consession area is also a plus for snack/microwavable meals/drinks. Breakfast from 630-930 is convenient and there are many options for food/drinks. Housekeeping is top notch and friendly. We LOVED our 4 night stay here!!

Large rooms, clean and friendly and a decent breakfast

This property has several issues. I have stayed here twice and the first time was OK, but this go around was significantly worse. First, I was placed in a room on the 2nd floor. The moist air and the smell of mold and mildew was overwhelming in this room. I am normally not bothered by or sensitive to this, but it was way too much here. This hotel clearly has a water issue somewhere. Second, the internet overall is really awful and slow. I was excited because this hotel actually has a wired connection but alas, it was better to just use my smartphone's hot spot than either the wired or wireless. Lastly, and most egregious, when I was here their key card system stopped working and for the last 2 days of my stay anytime i left my room I had to get an employee to come back up with me to unlock the door. There appeared to be no urgency in getting this fixed. Inexcusable and I will not stay here a 3rd time even tho I am in Ennis a lot for work and will not recommend to my coworkers either.

Charged extra fee for “late check in” not posted or said anywhere. Just a “house rule” they said. And had 4 rooms reserved.

Paid for the room ahead of time and booked for two days, knowing I’d be getting in late on the first night of the booking. At the time of check in I’m told they did an audit and my room was cancelled. How is the room I prepaid for canceled? I didn’t reserve it… I paid for it knowing I’d be getting in during the middle of the night. The woman assisting my check in was very kind and helpful. The woman assisting with my check out was nasty and had an attitude with me immediately. Acted like it was my fault for not checking in before 2 a.m. As if I have a curfew or something.

The first room had a terrible smell. Also, the toilet didn’t flush. So, they changed rooms. I don’t know how it was possible, but the second room had worse problems than the first. The shower was black with a filthy mess on the tub. The refrigerator had a putrid smell. The room smells awful. I went to the front desk and complained again. I wanted a refund, and I was not going to stay there. They said a refund was impossible. So, I packed up and found another place to stay. I lost time, money and was completely exhausted and frustrated with the whole situation. I will never forget that experience. WORST Customer Service experience ever!!!!!!!

The staff was very welcoming and friendly. The hotel is clean and the beds are comfortable.

We stayed almost a week visiting our son. Everything was very nice. Our room was really nice and the bed was comfortable. Everyone was very friendly, especially the lady at the front desk that worked during the day.

Very nice place friendly staff 👍

At first the staff was ok at check in but then later I returned to the front desk to ask for more blankets and I was given one and told that they ran out keep in mind that I had 6 people total in our suite. In the middle of the night my wife went to go smoke and the key fob didn’t work for her to get back in so they reset it twice just for them to tell her that the door needed to be charged and for her to keep knocking on our door till someone woke up and came to the door. What kind of service is that? Shame on them for not being more helpful

This property has several issues. I have stayed here twice and the first time was OK, but this go around was significantly worse. First, I was placed in a room on the 2nd floor. The moist air and the smell of mold and mildew was overwhelming in this room. I am normally not bothered by or sensitive to this, but it was way too much here. This hotel clearly has a water issue somewhere. Second, the internet overall is really awful and slow. I was excited because this hotel actually has a wired connection but alas, it was better to just use my smartphone's hot spot than either the wired or wireless. Lastly, and most egregious, when I was here their key card system stopped working and for the last 2 days of my stay anytime i left my room I had to get an employee to come back up with me to unlock the door. There appeared to be no urgency in getting this fixed. Inexcusable and I will not stay here a 3rd time even tho I am in Ennis a lot for work and will not recommend to my coworkers either.

Great place to stay. One of the best I've been in lately. My tv remote didn't work and it was replaced immediately!! The staff was super friendly.

Everything was fine except having to pay $35 to check in 40 minutes early.

Great for access to Bluebonett trails and festival. Staff pleasant and very helpful at reception desk. Sheets on one of two beds stained. Breakfast hot items cold but adequate selection otherwise.

Address listed on Expedia is incorrect. Should be 1200 Dolfie Lane, Ennis Texas

Convenient proximity to freeway, restaurants, and gas station. Quick, easy check in with friendly staff. Rooms were spacious and adequately priced.

I like that it is clean and I am able to get to where I need to go easily.

Great location for Funny Car Chaos 2023. Large room with plenty of sleeping options for grandfather and his 2 big grandsons.

Address given sent us to an empty lot. Elevator was broken so had to carry luggage to 2nd floor. Bed was like sleeping on a hard floor. Had to use a rash rag as a plug for the bathtub. Staff was very friendly it was clean.

The property backs on to the I-45. Fine if you’re an insomniac. With adequate insulation and triple glazing, the hotel would be acceptable. But with today’s building quality, no chance!

Quick check-in, clean room, good breakfast buffet. All around easy experience for a couple of very tired travelers like we were. Booked the room only a few hours before arrival since we were traveling 4 days straight and booking as we went. Very reasonable price compared to other hotels in the Ennis/Waxahachie area (renaissance festival in full swing).

Nice lady checked us in. Room clean. Very comfortable. The only real issue I had with our stay is the traffic noise from the road. We tried running fan all night to drown out the noise.

Good location and good price. Breakfast was well done. Rooms were larger than normal and staff provided extra bedding upon request.

When you walk in to the hotel it has a weird smell that is not pleasant. The breakfast could also be better. They really don't have a lot of options and once breakfast is closed they even take the coffee away which sucks.

Great for access to Bluebonett trails and festival. Staff pleasant and very helpful at reception desk. Sheets on one of two beds stained. Breakfast hot items cold but adequate selection otherwise.

No hot water, unable to select channels on the TV, pillows were terrible, breakfast was lacking. Soft drink spill in the elevator that had been there awhile—floor half wet and sticky. The shower water assembly was loose and didn’t function well at all. When I raised the water diverter, the spout and shutoff valve came out from the wall. Been like this for a while—poor maintenance. The shutoff valve was turned off so tightly, I thought it would snap when I used a lot of strength to turn it on. When I mentioned the TV channel selection issue, I was told I had to follow a certain process but there were no instructions and we were not informed of the process requirement at checkin. When I asked the staff about the hot water issue this morning, she stated she had just learned of it and had a call-in to maintenance but no response yet. Several clients complained. I complained the night I arrived; people do shower at night. A terrible stay overall. Lots of highway noise throughout the night. Won’t ever stay there again.

The breakfast was delicious, above my expectations. We enjoyed our stay. Friendly staff.

Good breakfast

Needed to shower myself and 2 children and the water never got even warm. Horrible. Also waited over 15 mins for a waffle… there was a baseball tournament in town so a lot of people staying there and if you are going to have that many people you need more than 1 waffle maker.

The room was clean.The bathroom sink would not drain, and when we went down to have breakfast.The eggs and sausage were cold

Pretty much what I've come to expect from Comfort Suites ... spacious, clean, and comfortable without breaking the bank. Unexpected this time was the PUMPKIN SPICE flavored Texas-shaped waffle I got to make and enjoy at breakfast. Truly tasty and unforgettable ... making it a solid 10 this visit!

Condition of room seem outdated and could use some work compared to other Comfort Suites. The breakfast was very nasty. And had a spider in the room. Will never stay at this specific hotel in the future.

The staff was very nice, the bed was so comfortable and the sheets and towel were very nice. The room was very clean. Breakfast was good. The furniture is getting a little worn, especially in the lobby.