Name: Ashford International Hotel & Spa
Address: Simone Weil Avenue, Ashford (Kent), Kent (condado), GB
Price range: 69 US$–161 US$ per night
Rating: 7.82

Opiniones de los huéspedes

El Ashford International Hotel & Spa recibe elogios por su personal amable, habitaciones espaciosas y una ubicación conveniente para el Eurotúnel. Los temas recurrentes incluyen habitaciones anticuadas, calefacción o aire acondicionado inconsistentes, experiencias gastronómicas variadas y problemas de mantenimiento en la piscina o el spa.

La limpieza es generalmente buena, aunque varios huéspedes informaron de mesas o baños sucios y defectos de mantenimiento ocasionales. El gimnasio y el aparcamiento son muy apreciados, pero el bar y el restaurante pueden tener poco personal, lo que provoca largas esperas. Se puede esperar una parada cómoda y conveniente con acabados y ritmo de servicio variables.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

A los huéspedes les gusta el vestíbulo moderno, el buen gimnasio y el amplio aparcamiento. La piscina y el spa son apreciados pero se ven afectados repetidamente por el mantenimiento o el cierre (especialmente el jacuzzi), y el bar a menudo tiene poco personal, lo que provoca esperas.

Reseñas de huéspedes relacionadas

8

anthony

5 ago 2023

·

Se alojó 6 noches

Large modern hotel with a very good pool. Breakfast and bar were chaotic.

6

Melanie

6 dic 2025

·

Se alojó 1 noche

The dining room manager was clearly very stressed and was quite abrupt because they had been having issues in the kitchen and the main coffee machine wasn’t working. The food was nice but shared yoghurt and jams are not great when some guests put the wrong spoons in the wrong jars/dishes. Individual pots of preserve and yoghurts would be better. There weren’t any tongs to pick up the pastries and Some guests were picking them up with their hands and putting them back. Also a lot of the chairs and tables in the dining room weren’t clean with food residues left behind! Also the pool and hot tub weren’t working and the fixtures and fittings looked tired and some were broken, I.e., locker doors, handle on steam room and lights. We have been given a complimentary voucher for a revisit to the Spa but I don’t live in the area, so I will have to pass this onto family who in the area. This was booked for me as a birthday treat!!

6

Stephen

29 jun 2025

·

Se alojó 1 noche

Everything in hotel room and lobbies and what you would expect from a 4 Star hotel however the leisure centre is very poor everything you look at can do with a deep clean drains in showers smelling doors hanging of locker's. New lights have been fitted where old one's obviously were not even filled the old holls or bothered to paint the old outline I would have done a better job in my garage so the star ratting doesn't reflect the pool or changing facilities. It's a shame because when last revamped was obviously very good job it's just not been maintained. A good powerwash of all loungers and fixtures and fittings would go a long way.

8

Jamie

21 oct 2024

·

Se alojó 1 noche

Really friendly hotel with great service Good menu & choice of drinks. Really good gym as well.

6

Trevor

31 oct 2025

·

Se alojó 1 noche

Food could. be better, or lower the price to fit the quality. room was nice, but the pull out bed for the kids was awful. The pool was lovely and warm, but there was no room due to swimming lanes and swimming lessons. also the hot tub looks like its been out of action for years

10

Lucille

11 sept 2025

·

Se alojó 1 noche

This is a great hotel in an ideal location for onward travel to France via Eurostar or Le Shuttle. The check-in was fast, friendly and efficient. The staff were all very helpful and the room was spacious, clean and comfortable. There was plenty of parking too.

8

Peter

4 jun 2025

·

Se alojó 1 noche

Ample free parking Big modern hotel Rooms ok, bathroom a little dated, but still good quality Only complaint was bar understaffed, only ever one person serving and queue was constantly 5 deep

8

Bailey

12 sept 2025

·

Se alojó 1 noche

The public areas such as the lobby was very clean, modern and welcoming. Gym was great for a hotel gym I was very impressed. Spa facilities were okay just abit cramped. Everywhere in the hotel was new apart from the rooms and corridors which were abit dated and felt abit old & dusty. However bed was very comfy.

4

chris

16 sept 2024

·

Se alojó 2 noches

Pool closed, sauna closed

10

Angela

3 jun 2025

·

Se alojó 2 noches

The staff were helpful and friendly. The room was lovely and clean. The pool and spa were very clean and well run with pleasant, friendly staff. Overall a brilliant stay. This was our second stay. It is conveniently located for driving to the nearby shopping outlet. The room tariff is also very reasonable.

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Limpieza

Muchas reseñas describen habitaciones y áreas comunes limpias y ordenadas. Sin embargo, otras varias informan de mesas de comedor o vajilla sucias, baños sucios, manchas u olores, lo que demuestra una limpieza inconsistente.

Reseñas de huéspedes relacionadas

2

Michael

28 may 2023

·

Se alojó 1 noche

Blood stained sheets on one bed, brown stains on the other. Dirty shower curtain, dirty net curtains. No kettle in the room. Broken second bed that was on an angle. Breakfast was akin to a rugby scrum. Asked to speak to a manager to discuss above in person, know one was avaliable to speak to me, I was promised a call back that day... No call back. Awful... Never again!

4

Claire

22 jun 2024

·

Se alojó 1 noche

The reception and the communal areas are modern and bright and the restaurant was the same. Sadly the room was not pleasant, we only stayed for 1 night be for our channel tunnel crossing and that was more than enough. Our room was tired and desperate for a refurb, scuffed walls, stained carpet and old dirt around the windows and on the skirting. Our fridge must not have been checked as the people before must have had ice cream or a milk shake and it was all over the fridge making it unusable to us. The bathroom was modern and a great shower. We did eat in the hotel, at the bar and the food was good with great service. The hotel is dog friendly but we weren’t allowed in the restaurant, however, for breakfast they were happy for us to eat in the communal area which worked really well. The staff at the hotel are happy to help.

10

Philip

5 dic 2025

·

Se alojó 1 noche

Room was spotless and staff were great.

10

Philip

31 dic 2025

·

Se alojó 1 noche

Clean room, good breakfast and bar meals

6

Sylwester

2 dic 2023

·

Se alojó 1 noche

We are regulars since 2017 and this was our worse experience. Some of the towels were dirty. The cosmetics not enough for one person. No handwash. During the breakfast- dirty tables, when tried to make of coffee some of the coffee cups were dirty- lipstick marks. Compared with previous years - quite poor.

10

Leon

2 jun 2025

·

Se alojó 1 noche

nice experience, very clean throughout and staff were polite

8

Brett

19 ago 2024

·

Se alojó 1 noche

Dining room was very unclean, looked like the carpets hadnt been cleaned in a long while

4

Bharti

8 jun 2025

·

Se alojó 1 noche

Our room smelt of stale food or stinky feet all night. Pillows toooo soft and bed had a deep dip. Needs refreshing and deep clean.

6

Phillip

8 ago 2025

·

Se alojó 1 noche

Good and bad experience. The good, the restaurant food and staff were fantastic, shout out to them for a great all round great job. The bad, the room. Poor soundproofing (could hear my neighbours), broke tiles in the bathroom, unclean toilet, unclean bath, chemical/musty smell in the room. Won’t stay again.

10

George

19 ago 2025

·

Se alojó 1 noche

We enjoyed our one night stay at this hotel. Room and hotel were very clean and comfortable. We got there late at night and had to leave early in the morning, so didn't get to use any of their amenities, but breakfast was good (with good options) and room fridge was stocked with beer! Check in and check out were very smooth and quick. A bit on the expensive side. Staff was friendly and helpful. Would stay again (at a lower rate though!)

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Habitaciones

Las habitaciones son generalmente espaciosas con camas cómodas. Los inconvenientes incluyen una decoración anticuada, problemas recurrentes de calefacción o aire acondicionado, paredes delgadas y ruido, algunos sofás cama incómodos y una falta de enchufes junto a la cama.

Reseñas de huéspedes relacionadas

6

RUTH

1 jun 2024

·

Se alojó 4 noches

They had very reduced staff, rooms were very noisy, they tried to move people but walls were really thin. Some rooms better than others, staff tried their best but very understaffed and electronics issue, you had to rekey your room card every day

8

Martino

27 oct 2025

·

Se alojó 1 noche

Excellent: the only objection is the the room was freezing cold when we arrived, evidently the heating was switched off and it ook hourse to warm up. I understand eco friendly but this is going too far.

10

Spiros

27 may 2025

·

Se alojó 1 noche

No plug sockets near the bed, not ideal at all.

6

Peter

18 dic 2022

·

Se alojó 19.343 noches

I've stayed here before but this is the first time I've stayed out the back (turning right at the top of the stairs), room 251. The room was cold when I got there, the heating didn't work, the heated towel rail didn't work. The shower head wouldn't stay up unless I propped it up against the wall, which caused the water to go over the shower curtain and flood the floor. On the positive side, the bed was comfy and the biscuits were nice, the shower did its job.

6

Louise

30 ago 2025

·

Se alojó 3 noches

It’s ok but the rooms are very dated for the price. Could do with an update. Main areas like lounge and lobby are lovely and modern but it doesn’t run throughout the hotel.

10

Kate

25 mar 2025

·

Se alojó 2 noches

Lovely breakfast and comfy rooms

6

Anthie

1 abr 2024

·

Se alojó 1 noche

Every thing was lovely our double bed was comfortable but my 12 year old sons had a very uncomfortable sofa bed to sleep on.

8

Ruth

2 mar 2025

·

Se alojó 2 noches

Our room was clean and comfortable. Facilities in the Hotel are very good. Swimming pool is a excellent. I did need my ear plugs at night because you can hear families/other guests in adjacent rooms if they are noisy and I am a light sleeper.

8

CLAIRE

21 ago 2023

·

Se alojó 1 noche

Great location for the le shuttle Nice size room, beds not that comfortable but nice & clean Fridge in room is handy Parking was fine as well Good surrounding area for shopping and other dining options too. Would stay again. They do allow dogs which may put some people off, but we didn’t smell any pets in our room!

8

Dawn

30 mar 2023

·

Se alojó 1 noche

The hotel and facilities were great, lovely atmosphere within the lobby/ lounge. The room was cold and the climate control didn’t seem to do anything, however there was a portable heater but didn’t seem enough to heat the whole room. Annoying that there’s no power points or USB points near the bed, like most people I charge my phone overnight and like it within reach, not on the other side of the room.

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Servicio

El personal es ampliamente elogiado por su amabilidad y ayuda, y el registro de entrada suele ser rápido. Aun así, la falta de personal provoca un servicio lento en el bar y el restaurante y una comunicación ocasional deficiente.

Reseñas de huéspedes relacionadas

10

Kevin

25 ago 2025

·

Se alojó 2 noches

Bit of miscommunication between reception desk and restaurant. We asked at reception what time Breakfast was open the following morning for the August Bank Holiday Monday as we needs to set off early. We were told 6.30am so planned around that only to be told next morning at the restaurant it was 7.30am which messed up our travel plans.

6

Sian

29 sept 2024

·

Se alojó 1 noche

The hotel itself is lovely, very tidy and elegant feel. Rooms are spacious and beds are very comfy. The only let down would be the overall service. The bar would take over 15mins to make drinks, or completely ignore you. We ordered cocktails that were out of a “pre mix” bottle for £12 and then to make it worse were put into wrong / warm glasses. Food was fine but plates never cleared all evening, no napkins etc.. The toilet broke in our room so had constant water running all evening which was a shame.

10

Joe

9 ago 2025

·

Se alojó 1 noche

I’ve got to say the service was 10/10 and I think it was the assistant manager who went above and beyond to make sure everyone was happy and got everything they needed, will definitely be going back

10

Louise

19 nov 2024

·

Se alojó 1 noche

Fantastic service from check in to departure - highly recommend. All team members from reception to restaurant were lovely.

8

Janette

11 may 2024

·

Se alojó 2 noches

Hotel fine. Staff very friendly. The only downfall is the restaurant. Waited nearly an hour between courses. 2nd night the same. Food not brilliant. Not enough staff to deal with the service .

6

Aumit

7 oct 2023

·

Disappointing stay. Wanted a quick night away to shop and relax and when we arrived went to the bar area to unwind. Every single order required multiple people, conversations, etc. to execute. None of the bar team really knew what they were doing and I'm talking about a G&T and wine! Lots of other customers experienced the same. Eventually retired to the room where the room service menu was tiny but you needn't worry because nobody picked up the phone despite multiple calls over a half hour.

8

Nicola

12 jul 2025

·

Se alojó 1 noche

Nice hotel but they need to ensure reception staff are trained and know what they are doing to avoid delays and give good customer service.

8

Peter

4 jun 2025

·

Se alojó 1 noche

Ample free parking Big modern hotel Rooms ok, bathroom a little dated, but still good quality Only complaint was bar understaffed, only ever one person serving and queue was constantly 5 deep

8

Linda

31 ago 2025

·

Se alojó 3 noches

All staff worked hard but they were stretched in some areas

10

Julie Dawn

7 jun 2025

·

Se alojó 1 noche

We had a good night's sleep in comfortable beds after a tiring journey. The reception is open 24 hours a day, so it wasn't a problem arriving at 1 am. Julie the receptionist is lovely and went above and beyond to help us.

¿Te ha sido útil?

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Ubicación

Muy conveniente para Le Shuttle/Eurotúnel y el Ashford Designer Outlet, con un Sainsbury's al lado y mucho aparcamiento. Algunos huéspedes encontraron que la orientación o el transporte público eran menos convenientes.

Reseñas de huéspedes relacionadas

8

saufun

25 ago 2024

·

Se alojó 1 noche

Nice modern room with great facilities, clean room and very good free refreshments which is a lovely extra. Swimming pool was lovely, quite busy but we really enjoyed spending time relaxing. Very close to Ashford Designer Outlet too so nice location.

8

Alexander

21 ene 2025

·

Se alojó 1 noche

We tried this hotel on route to the tunnel. Very easy access. Good room and friendly staff and meal was fine. Will return

8

Anthony

21 dic 2022

·

Se alojó 1 noche

Stayed here many times when using the tunnel. Has everything you could want for a good nights stay and excellent breakfast.

8

Rachel

14 may 2024

·

Se alojó 1 noche

We travel to Belgium each year, and have always stayed at either the Premier Inn or Travelodge at Eureka Park, due to the close proximity of places to eat etc. This year we decided to try Ashford Int Hotel & Spa and we were pleasantly surprised. The rooms were clean and spacious, there is a pool, gym and spa, and overall we were very happy with the choice. The only tricky bit was finding it, and finding our way to the motorway the next morning - it's a bit more long winded than staying at Eureka Park - but I think we will choose to stay again next year.

10

Lucille

11 sept 2025

·

Se alojó 1 noche

This is a great hotel in an ideal location for onward travel to France via Eurostar or Le Shuttle. The check-in was fast, friendly and efficient. The staff were all very helpful and the room was spacious, clean and comfortable. There was plenty of parking too.

10

Alistair

2 jun 2025

·

Se alojó 1 noche

Very well positioned for a stop over on the way to France

10

Nicola

10 ago 2024

·

Se alojó 1 noche

Great hotel, close to Eurotunnel

10

Carolyn

15 sept 2025

·

Se alojó 1 noche

Lovely big hotel, good sized room, sainsburys next door. Not far from Canterbury or whitsable, lovely drive

8

Aniceta

24 jun 2025

·

Se alojó 1 noche

It is a nice and comfortable place to stay It would have been convenient if there is a Bus service stop nearby from the Hotel to the Town Centre We do not drive and it was expensive for us to get a taxi from the Hotel to Town Centre or to Ashford International Train station

8

CLAIRE

21 ago 2023

·

Se alojó 1 noche

Great location for the le shuttle Nice size room, beds not that comfortable but nice & clean Fridge in room is handy Parking was fine as well Good surrounding area for shopping and other dining options too. Would stay again. They do allow dogs which may put some people off, but we didn’t smell any pets in our room!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno a menudo se describe como bueno con mucha variedad. La calidad y el valor de la comida en la cena y el bar son variados, con informes de servicio lento, escasez y precios altos.

Reseñas de huéspedes relacionadas

8

Nikki

7 sept 2025

·

Se alojó 1 noche

Stopped on a Thursday night en route to the channel tunnel to avoid a mad rush before our crossing on the Friday morning. We have stayed preciously but not for about 10-12 years. Hotel was nice, clean and said everything as listed - dinner in the restaurant was a bit so so, but overall not bad for the price we paid. Would stay here again.

8

Christopher

21 feb 2025

·

Se alojó 1 noche

The food in the restaurant was ok but overpriced for what it was.

8

Janette

11 may 2024

·

Se alojó 2 noches

Hotel fine. Staff very friendly. The only downfall is the restaurant. Waited nearly an hour between courses. 2nd night the same. Food not brilliant. Not enough staff to deal with the service .

2

Anthony

1 jun 2025

·

Se alojó 4 noches

This is the worst hotel I stayed. It needs an urgent refurbishment. 3 of the 4 days I stayed Breakfast was late by 30 minutes and the staff just didn’t care. No refunds could be processed as the booking was through Hotels.com. The food on the evening was terrible. I won’t go anywhere near this place again.

10

Michele

12 sept 2025

·

Se alojó 1 noche

Lovely stay in the heart of Kent. The pool, steam room and sauna added that little bit of extra luxury. The hotel room was very comfortable and clean. We are in the Horizons restaurant and the waitress was very attentive. The food was amazing and service was quick. Cooked breakfast was a bit dry. I would say get up as soon as breakfast starts for a fresh one.

6

Danny

13 sept 2025

·

Se alojó 2 noches

Menu is okay but the service and wait times in the restaurant are absurd unfortunately. Rest of facilities fine. Rooms 3/5 all round

10

James

19 nov 2025

·

Se alojó 1 noche

Excellent hotel, fantastic food, very comfortable

4

Susan

11 jun 2023

·

Se alojó 1 noche

I didn’t like having to go without our dinner waited nearly an hr then was told the chef forgot our order very disappointing.

8

Garnet

25 jul 2023

·

Se alojó 2 noches

The overall stay was good i would go back again, but the downer for me was the food there wasn't enough choice for us to chose for in the end we went for some boring grill chicken and chips with a bit of old green salad, and the bar service was too slow.

10

Trevor

12 mar 2025

·

Se alojó 1 noche

Very comfortable bed. Food good. Breakfast lovely. Staff very nice

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	87 US$
febrero	104 US$
marzo	85 US$
abril	82 US$
mayo	97 US$
junio	103 US$
julio	106 US$
agosto	102 US$
septiembre	106 US$
octubre	98 US$
noviembre	100 US$
diciembre	98 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $109	21 $109	22 $89	23 $99	24 $161
25 $82	26 $93	27 $103	28 $101	29 $87	30 $97	31 $106

DO	LU	MA	MI	JU	VI	SA
1 $73	2 $91	3 $93	4 $95	5 $84	6 $85	7 $104
8 $77	9 $84	10 $97	11 $97	12 $86	13 $83	14 $137
15 $74	16 $92	17 $143	18 $94	19 $77	20 $78	21 $91
22 $69	23 $83	24 $91	25 $92	26 $79	27 $78	28 $91
29 $69	30 $84

Ashford International Hotel & Spa

Precios para Ashford International Hotel & Spa

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Superior King Room

Habitación familiar

Habitación clásica doble, 1 cama de matrimonio grande

Habitación clásica con 2 camas individuales

Habitación Deluxe doble, 1 cama de matrimonio grande

Habitación Deluxe con 2 camas individuales

Habitación Deluxe doble

Habitación clásica doble

Reseñas de los huéspedes sobre Ashford International Hotel & Spa

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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