Americas Best Value Inn New London Mystic

The hotel smells terribe in the hall.

Antiquated and run down.

The railing was rusted off the stairs and I fell with the rbig metal railing falling on top of me

I would not recommend to anyone who wants to stay here, we booked this hotel because we were vendors at sailfest 2024 in New London, the room smells, hallway stinks with smoke and odors, I could go on and on, never again and I hope orbits send someone to see what everyone else is saying

Property is old and outdated. Room condition was poor. Dirty bathroom, ceiling broken. Toilet kept running. Bed was like an air mattress on a platform. TV was not even connected to cable box. Smoke detector had a plastic bag over it. Regretted staying there Will never do it again.

Hallways stinking of pot. Thin walls and ceilings. Doors you have to slam shut. Dripping faucets. The rooms were kept clean, but basically this is a flophouse posing as a Best Western motel. It should be priced accordingly.

This motel is located right off the highway in a residential area. It looked run down from the outside. Our room was located on the 1st floor. The room door looked like it had been punched or something. And it wouldn't close automatically. You had to pull it closed. The room smelled like they just cleaned it (chemicals) and the wood-like floor was damp and sticky. There were 2 queen beds w their top comforters thrown on the floor. We had a small kitchen that included a very dated electric stove. In the mini-fridge, only the freezer cold. Our tv didn't work. We asked a maid for help and she summoned the front desk. The front desk manager tried to get it working and had to switch out a cable box. You could hear your neighbors both upstairs and on either side of you (paper thin walls). And while the a/c did work, it was freezing cold. Bathroom was small and the towel rack was loose. We left early. Would not recommend.

Room smelled quite bad and my clothes and towel that I had out of my bag while there retained that smell after I left. Had a kitchenette, which seemed like a great little perk, but there was mold in the refrigerator. Though there weren't many other people staying there, the hallways were loud and reeked of marijuana smoke.

This hotel is what you would expect for the price. The area was an eye sore and people were living out of there car in the parking lot. The room itself felt dirty and was uncomfortable. If you do stay, check the windows because mine were unlocked. The man who was working was very nice.

It’s a no for me. If you can afford to stay somewhere else, including your car, do it. Do not stay here. Room was absolutely disgusting. Stains on sheets, pillow cases, dried up dead bugs plastered to the wall. Didn’t even have a smoke alarm, instead they stuffed a fast food napkin in the holes where it used to be. I had to sanitize EVERYTHING. Hair all over the bathroom. Stains and residue on countertops. Black mold in the air conditioner. Hallways smelled like weed and mildew. We had a 2 night stay planned and I refused to stay the 2nd night.

Very dirty, dirty sheets , they don’t clean rooms well at all, but other than that overall stay was decent.

Ok so let's start with the sad News that My Wife and I woke up in the middle of the night 🌉 with Incredible Itching. Then in the morning 🌄 we Both had Bed Bugs Bites around our Neck Arms and Feet

This was the worst place I have ever stayed in. There was mold in the bathroom, a razor blade in a dresser drawer, a cigarette burn on the blanket on the bed, it was not cleaned at all. The bathroom was disgusting. We left at 3am because of how dirty it was and the smell of mold. I can’t believe that they are allowed to rent rooms. It was unsanitary in every aspect of the room.

The room was dirty, found a crack pipe in the chair and woke up to water in the floor from the air conditioner.

This hotel was by far the worst we have stayed in. The room was more than outdated and not clean. The outlets were exposed. TV did not work. Floor moldings hadn't been cleaned probably since hotel opened. Wore shoes the entire time because carpets were gross. Shower unsafe and scummy. Would not recommend to anyone.

If you like cockroaches it's the best place to be

The pictures that are posted in the website did not match the rooms we were given. The room was semi clean but the bedding was stained and had holes. Was very disappointed that the pictures on the website was very different from reality. Hope they will be updated.

Roaches in the room!

It’s a no for me. If you can afford to stay somewhere else, including your car, do it. Do not stay here. Room was absolutely disgusting. Stains on sheets, pillow cases, dried up dead bugs plastered to the wall. Didn’t even have a smoke alarm, instead they stuffed a fast food napkin in the holes where it used to be. I had to sanitize EVERYTHING. Hair all over the bathroom. Stains and residue on countertops. Black mold in the air conditioner. Hallways smelled like weed and mildew. We had a 2 night stay planned and I refused to stay the 2nd night.

Refrigerator did not work, door jam wood was worn away, not much holding the door shut. Looked like it could easily be kicked in. bad smell. A/C vents were caked with dust. Who knows how dirty the air was that was coming into my room? Bed was sagging.

The gentleman at check in was very nice. The place wasnt far from all of the things we were doing. Wish the bed was a bit more comfortable, but for a one night stay it wasnt bad.

The beds and bathroom were clean but both my brother and I found our feet got very dirty in the main room(as soon as you stepped into the shower you could see dirt & hair wash off!) There were issues with the "guest" internet working and even after we were given access to another "private" internet, it was pretty slow.

Floors creak so you hear everyone walking above you. Room was on the first floor and I found the windows not latched shut. Heard creaking sound like they were being opened in the middle of the night. Found half eaten marshmallow fluff jar on windowsill behind curtain. Heard noises like small animal in the room. Never coming back.

The floor need to be revamp, the noise from people living upstairs was heard clearly. Constantly walking and running around.

Old appliance, small toilet old bathroom small bed loud ac

I originally booked a room with two beds but because it didn't have a carpet and I was getting over a cold, we had to settle for a room with one bed that had a carpet and bring our own air bed.

The tv didn’t work, the window would not close all the way, the mattress had blood stains on it and the hallway smelled horrible. Also there was only 2 towels in the room when it was booked for 4 people.

Hallways stinking of pot. Thin walls and ceilings. Doors you have to slam shut. Dripping faucets. The rooms were kept clean, but basically this is a flophouse posing as a Best Western motel. It should be priced accordingly.

Room was clean, but spartan. Some charger outlets worked but not others. I was not expecting a lot for the price, but the noise from above my room throughout the night at late hours sounded like it was a martial arts studio, with long periods of running and thumping. Did not get good nights' sleep.

This motel is located right off the highway in a residential area. It looked run down from the outside. Our room was located on the 1st floor. The room door looked like it had been punched or something. And it wouldn't close automatically. You had to pull it closed. The room smelled like they just cleaned it (chemicals) and the wood-like floor was damp and sticky. There were 2 queen beds w their top comforters thrown on the floor. We had a small kitchen that included a very dated electric stove. In the mini-fridge, only the freezer cold. Our tv didn't work. We asked a maid for help and she summoned the front desk. The front desk manager tried to get it working and had to switch out a cable box. You could hear your neighbors both upstairs and on either side of you (paper thin walls). And while the a/c did work, it was freezing cold. Bathroom was small and the towel rack was loose. We left early. Would not recommend.

It was ckean staff were great and accomidated to all our beeds

The gentleman at check in was very nice. The place wasnt far from all of the things we were doing. Wish the bed was a bit more comfortable, but for a one night stay it wasnt bad.

Very convenient location. I appreciate the hospitality.

It was ok for the price. Bathtub did not work. I had to stuff a washcloth in the drain to take a bath. The tv did not work. The staff was friendly and my room was ready when checking in.

The staff was nice but it was a lot going on .

Chemicals they use to "clean" the property smell absolutely awful. Front desk staff seem to just make up prices daily and often take longer than expected to attend to guest's. I waited in the lobby for more than five minutes with no one in sight to check in. Towels were stained. Comforter had cigarette holes. The best part is my room had mice! When i (obviously upset and grossed out) informed the front desk and canceled the rest of my stay...I was told mice cant be on the 2nd floor.......save your time and money and avoid at all costs!

Owners are super sweet and helpful!!

When we arrived at the property it was a few hours before check in. The owner and whom I believe was his wife was very accommodating and allowed early check in! They were understanding and went above and beyond based on our situation. The room was very clean and for the price it featured amenities that were not offered at very many locations in this area. We will be booking again and not understanding why there were two stars on this property because in my opinion it was definitely 5! I liked how close they were to a grocery store as well as many other shopping locations in this area! Not only the convenience was a plus but also the hospitality and customer service provided! Thank you so much again!

This hotel is what you would expect for the price. The area was an eye sore and people were living out of there car in the parking lot. The room itself felt dirty and was uncomfortable. If you do stay, check the windows because mine were unlocked. The man who was working was very nice.

Owner was pressuring me to pay cash for services including my already purchased room. Very fishy

The gentleman at check in was very nice. The place wasnt far from all of the things we were doing. Wish the bed was a bit more comfortable, but for a one night stay it wasnt bad.

Some of the furniture was a little ragged but it was right near the downtown area

As a bed and breakfast owner i have to leave a bad review, but this place was terrible. The location is perfect, but the owner seems to just not care. Dirty sheets, the entire place just screamed i dont care.

Wish I had 10,000 characters to go on about this place. Absolutely disgusting. We ended up calling Hotels.com to say we had checked in but were leaving due to the filth at this hotel. It shouldn't even be on the website. It taints the hotels.com reputation To get anything taken care of, you must go back up to the front office, (which sadly I didn't get a picture of. That should have been the red flag not to go to our room.) and ring the bell for the man , who must live upstairs, to come down in his nasty slippers and tell him about the scenario you are having.) Couldn't figure AC. He walked down and stuck his finger in the gaping hole to turn it on. Also, there were no hangers, only 1 empty ring on the clothing rod. He gave us 2 hangers that needed rings so we laughingly hung 1 hanger for the 1 ring up there. Supposed to be there 3 nts - usually unpack everything. Take a look at the inside of the dresser drawer. That would keep you from taking anything out of your luggage. There was a broken ironing board but no iron, Again, back to office for 3rd time to request one. We kept feeling ickier and ickier with every item that popped up.Take a look at the sink area and the lamp bases. The bed was the final straw when my husband sat down and the mattress went into a "V" shape.The photo doesn't do it justice. We were in New London for our son's sub-school graduation and wanted something close to the base. We ended up moving to Fairfield Inn, as always lovely and clean & no slippers

The property was close to where I needed to be for the visit. However, this was probably the dirtiest, most run down hotel I have ever stayed.

Very convenient location. I appreciate the hospitality.

Easy on easy off from highway

When we arrived at the property it was a few hours before check in. The owner and whom I believe was his wife was very accommodating and allowed early check in! They were understanding and went above and beyond based on our situation. The room was very clean and for the price it featured amenities that were not offered at very many locations in this area. We will be booking again and not understanding why there were two stars on this property because in my opinion it was definitely 5! I liked how close they were to a grocery store as well as many other shopping locations in this area! Not only the convenience was a plus but also the hospitality and customer service provided! Thank you so much again!

This motel is located right off the highway in a residential area. It looked run down from the outside. Our room was located on the 1st floor. The room door looked like it had been punched or something. And it wouldn't close automatically. You had to pull it closed. The room smelled like they just cleaned it (chemicals) and the wood-like floor was damp and sticky. There were 2 queen beds w their top comforters thrown on the floor. We had a small kitchen that included a very dated electric stove. In the mini-fridge, only the freezer cold. Our tv didn't work. We asked a maid for help and she summoned the front desk. The front desk manager tried to get it working and had to switch out a cable box. You could hear your neighbors both upstairs and on either side of you (paper thin walls). And while the a/c did work, it was freezing cold. Bathroom was small and the towel rack was loose. We left early. Would not recommend.

This hotel is what you would expect for the price. The area was an eye sore and people were living out of there car in the parking lot. The room itself felt dirty and was uncomfortable. If you do stay, check the windows because mine were unlocked. The man who was working was very nice.