Fairfield Inn & Suites Canton

Major construction occurred on weekdays that started early, ended late, was very loud, and closed half the parking lot and the front entrance by the main desk. Never would have stayed here if I knew about the major construction of removing the main entrance roof and replacing it.

The ceiling leaked in the bathroom.

The first night I was in a room then when I get back they gave my room to another person and I had left all my stuff in there

My experience was smooth and perfect

The people at the Fairfield may be wonderful. We didn’t stay there. Our plans changed, and we weren’t able to go to Canton. But because Hotels.com had an arbitrary cancellation date that was nearly 6 weeks before the stay date, we lost out money. I understand a cancellation date a day or two from the stay date, and one close to the reservation date. I even understand having no option for cancellation. But an odd, arbitrary date, somewhere in the middle makes no sense. Our plans changed, and I tried to cancel over 30 days before our scheduled stay, only to be told that I could not, due to being past the cancellation date. The Fairfield would have had a month to book the room. So, who benefits from this random cancellation date? I would like someone at Hotels.com to explain that to me.