Quality Inn & Suites Florence - Cincinnati South

Good place for a one night stay after a long day on the road. Beds weren’t hard as a rock so that’s good. Staff was very friendly. If you’re a gym user, this gym is terrible 😂 it’s like you’re in a Saw movie. Had one bench, a random variety of dumbbells, a treadmill that barely worked and a sitting bicycle that had no resistance. Machinery is ready to croak. Breakfast is subpar, watery scrambled eggs.. should call the place ‘Low-Quality Inn”. Other than that, it’s not too bad

Hotel staff was friendly and overall the property was clean. Breakfast had a great selection as well. We were disappointed that the pool wasn’t open but that’s our only complaint.

Payed for a king got a double pool empty elevator didn’t work used my Expedia points on this dump never again

Old hotel. No elevator and had to lug our bags to second floor. Badly needs an update. Very close to Highway and the traffic noise was loud.

No elevator

When we arrived the lady at the check in was so friendly and very sweet but we were informed then that there was no elevator on the property and no available rooms downstairs. Fortunately we can do the stairs but unfortunately we had a very heavy suitcase. The room had trash on the floor, something sticky on the night table and something stuck to the wall in the vanity area. The comforter had obvious stains and then I smelled baby vomit when I got into bed. Needless to say I questioned the cleanliness. The very sweet lady offered to move us but I was too tired to pack up and get redressed at this point. The breakfast was sadly lacking options but the biscuits tasted good

They need an elevator. You have to walk up steps Carrying your items. If you are staying two days or more, that’s a lot.

We just stayed one night before a very early flight. It was close to food and 15 minutes from airport. Staff that we dealt with was very friendly. The bed was very comfortable. No elevator would possibly be a negative for some. Didnt experience the breakfast so cant comment on that.

It was a good stay except we could not get a ground level room and I have trouble going up and down stairs and the hotel did not have an elevator. Carrying luggage on the stairs was a challenge. Pricing was great and the breakfast bar was very good. Would stay again, but would request a ground floor room in advance.

Nothing unique. The price was good for the quality. Needed to fix the pool and work on the exercise room.

Mildew smell and mildew all over the bathroom.

Room didn’t look like they cleaned in a long time. Stains all over bedding. Found mold on ceiling in bathroom and several other places also well as a gummy bear hanging out by the tub. Bathroom door was messed up. Staff was dry and breakfast was bad as well. Definitely will not be stay here again pay a little more and get a nicer hotel

Bed bugs

I counted ten hairs in my bath tub. Then checked my bed before getting it to find more hair and what looked like a small dead bug. That room was not cleaned Just made to look that way. When I went to front desk they moved me to another room but that room had full hand prints all over the head board from the previous guest fun activities and pillow without pillow covering was in the floor between lamp and recliner. Empty toilet paper roll. It was disgusting. Hanger on lamp.

Arrived at this property with low expectations as we just needed a place to sleep. Entering into the lobby and you could see crumbs all over the floor and the front desk looked very dirty as well. Once we got into the room I noticed some dark spots on the ceiling above the bed that looked like mold. Went into the bathroom and black dots covered the ceiling. This hotel is FILTHY. Do not stay here. They would not give us a refund even after seeing all of that.

We found the hotel lacking in cleanliness. There were stains on our sheet…or they were dirty. The hotel was shortstaffed, so we asked for a clean sheet set and changed them ourselves. The floors had not been vacuumed. The bedside tables had not been cleaned, toilet was not clean, dirty washcloth left on the tub surround. We were told there had been several housekeeping complaints the same night we were there. Hallways all needed to be vacuumed. Staff was courteous and our towels were clean but overall I would not stay there again.

The first room we were assigned has a horrible odor. The next room was somewhat better. The bathroom has mold in the top of the shower. I had to call for a new shower curtain because it stunk so bad. The hallways had an odor and the floor needed swept and mopped. The front desk was friendly. The hotel needs to be cleaned.

The pictures look like they are 20 years ago. The lobby floor hadn’t been swept or mopped in moths, our room smelled like mildew, hair all over our sheets, and the mattress was stained all over.

This property is FILTHY. No smoking but it REEKS of old cigarettes and weed in hallways & rooms. We would absolutely not stay here again, especially at $140 a night! Room #1 had mold & cobwebs on the ceiling, walls, and lampshades. There was hair in our bed sheets and you could tell they had been “swept out” by hand. There was hair in the bathroom sink and on bathtub/shower walls. There were stains on the ceiling (first floor room). In the bathroom someone had vomited (or defecated) and there were splatters and big long drips of it right next to the toilet on the walls. The shower head was completely rusted up. One bedside lamp didn’t work at all and the remote didn’t go to the tv. It was very dingy and dark. When we complained to the desk about the status of the room, we were told that housekeeping was no longer onsite and couldn’t do anything, despite a sign that clearly says housekeeping is available at your request at any time, and it only being about 5pm. The desk clerk was very nice and apologized and moved us to another room. Room #2 was “slightly” better. The lamps & remote worked, and the bathroom had no puke on the walls. There was still hair, but at least it was stuck to the outside of the tub, albeit next to a tiny dead roach. There was food stuck on wall, hair in the bed sheets too (they clearly don’t change them) and a blood stain on the mattress pad. The chairs were deeply stained. Mattress is hard w/ a cover that makes you sweat & pillows are super flat.

The hotel was not as clean or well kept as I would have imagined it to be when booking online. There was an overall odor to the hotel and we found bed bugs in the room.

Very quiet for the most part. Easy access to rooms. Only problems we had was there was no hot water in our room and the bedside lamps didn't work. My husband and I took ice cold showers and the desk clerk said she would tell housekeeping about the problem. She also stated the lamps were probably unplugged and they would go in and have someone fix it after we left.

It smelled like pot everywhere! It was close to everything, beds very comfy, nice big TV. Beds and bath were clean but mirrors were not. Price was excellent!

Needs to be updated . The shower was great tho

The TV did not work. The cable connector kept falling out of the back of the TV. There was no TV guide, printed or on the TV. We are not addicted to TV, but we were just passing through, and really needed the weather channel, as there were tornado warnings where we were going. On the plus side, the lady at the check-in desk was extremely helpful, patient and cheerful. She really needed an extra person to assist her, because there seemed to be a lot of people trying to check in at the same time. But she kept her cool, and a cheerful attitude. She was great. She offered to change our room in order to find a TV that worked, but there were people waiting to check in, so we stayed where we were. The bed was clean and comfortable, the bathroom was clean, and we were only there for one night.

The lamp in my room couldn't be turned off so I had to unplug it.

everything was cool but, the tv didn't work or the phone.

Hotel is nice enough but tucked back in a cul de sac with a maze of roads to navigate before you get to it. If you’re not careful you end up back on the freeway heading south. We’ve stayed here a few times and this is the first time we’ve had a room on the freeway side. A lot of traffic noise.

Quick overnight stop on way to Tennessee. Room was what was expected for the price. Clean, comfortable bed. Could hear a lot of outside noise from traffic, and room did not even back up to interstate. Breakfast okay, limited variety, but was hot and well stocked. Wished there was some sort of meat available (other than small amount of sausage in sausage gravy).

While the hotel is convenient to CVG, the common areas are dated, and somewhat unclean in areas. The desk attendant was kind and helpful upon check in and good at directing my to the room location. The room was clean, however the AC unit wouldn't cool the room well and toilet ran about every two minutes. Upon preparing to shower at 3:00 a.m. I discovered the shampoo was just a partial bottle left over from the previous guest, as you could tell it had been used.

My first impression of the hotel was that it’s very outdated. This hotel could seriously use some new carpet, new paint, new fixtures, etc. But it is a Quality Inn and not a four-star hotel. That being said, when we went up to our room, you could tell people had been smoking in the hallways and other rooms on our floor, though it’s supposed to be a non-smoking hotel. Carpets, especially the stairs were filthy. Our room was OK, but the shower tiles could use a good bleaching. We’re prepared to stay, until we noticed ants crawling in my bed. Ants bite, apparently. Fortunately, the manager on duty Miss Sharon was a wonderful lady and she understood that we just could not stay there. She refunded our money and we went down the street to the Hilton. Hope this helps. The people are top-notch, but somethings got to be done about that property.

The desk clerk was fabulous! She was exactly what you want for assistance at 11:30pm. Thank you!!

Staffing was obviously a problem, the desk person was great but was doing what appeared to me to being three jobs (check-in, food service and maintenance/cleanup). I imagine that staff had called off or perhaps quit and no one was available to come in to assist. It is my opinion that staff is being limited due to cost/expenses. I must say the person at the front desk saved the day. Hope he is recognized for going above and beyond.

When we arrived for check-in the property was overbooked, extremely busy, only one person at the desk trying to take care of everyone. Rooms were not ready, including the first one they sent us to, so back downstairs to wait, and I’ve injured my back and not moving very well. It was quite warm and stuffy. People were being sent upstairs to have to go back downstairs (and no elevator) multiple times. The poor employee at the desk was doing her best, and some customers were quite rude to her. It is 10:09pm and we are just now getting settled. This has not been a pleasant experience, but we had to have a place tonight.

When I arrived at the property to check in, I was given a room on the second floor (no elevator). After arriving at the room, the key card was defective, so I had to return to the front desk. The staff gave me a key card to a different room. When I arrived to that room, there was a dog inside of a kennel in the room that someone had abandoned (or the room was still occupied by another guest). I returned to the front desk for a second time and was given a third room. The key card was also defective for accessing that room. After returning to the front desk for a third time, I was finally given a functioning key for a new room. While I waited for my third room, multiple other guests were at the front desk complaining of dirty sheets, uncleared rooms, and other room issues. The room was not particularly clean, but it was OK for one night. The hotel seemed understaffed.

Front desk clerk was rude will never return.

Service was bad! Always running to get a new key. I will not stay there again. Had to beg for towels and bedding’

Lobby staff was great- friendly, efficient. Breakfast items were good except some of the egg patties were ice cold. Breakfast staff told client that sausage gravy was oatmeal. I corrected the info. Desk chair in room was VERY worn on front edge. Room was clean and comfortable. No soap for shower

Front desk staff was rude and sarcastic, rooms weren’t clean, dried mud was all over our room, found mold on the walls and ceiling, sheets that were supposedly clean had stains on them, found blood splattered all over the standing lamp in the corner. Checked In 5 minutes before 3:00pm was told they didn’t have a room available just quite yet. Other groups of people walked in right behind us with the same room and got to go up right away. Asked the front desk for extra towels was told that they didn’t have any and to go see housekeeping and then a man walked up to the desk right as we were leaving the front desk and asked for towels and the front desk gentleman gave him 5 extra towels, when we only needed 3 extra towels.

It's nothing fancy. A little out dated but the girl at the desk was so nice and welcoming!

Staff was horrible

Perfectly located near Ark & Creation Museum. Grocery store and Mexican restaurant across the parking lot so didn’t even need to drive there. Multiple restaurants within the 1 mile service area. Safe. Friendly staff. Good breakfast.

Great hotel with great price. If there is one negative, it is hiden and a little hard to find after dark. No sign you can see until you drive oast it.

Clean, good service (we were early and they accommodated us), near downtown Cincinnati, some decent shopping and restaurants nearby.

Great place. Reasonable price. Right off interstate.but far enough away from traffic

It was very accessible from the highway

Good location

Hotel is nice enough but tucked back in a cul de sac with a maze of roads to navigate before you get to it. If you’re not careful you end up back on the freeway heading south. We’ve stayed here a few times and this is the first time we’ve had a room on the freeway side. A lot of traffic noise.

Great location.

It was only 15 minutes from the airport. It was a standard Quality Inn that I recall from my past. I received a very large room with a comfortable bed and I enjoyed having a breakfast in the morning. The price was terrific and the staff very friendly. I would have liked not having to walk up and down the stairs since my knees were hurting so much that day, but it was ok. The decor is a little outdated, but it was great for the price, no damage visible. My only complaint is there was a mildew odor but nothing too bad. Thanks a lot for the opportunity to stay at a great price.

Very fair value for the money. Will return next year. Good location. Easy access to I 75. Short drive to Cincinnati as well as The Ark Encounter and Creation Museum among other things.

Perfectly located near Ark & Creation Museum. Grocery store and Mexican restaurant across the parking lot so didn’t even need to drive there. Multiple restaurants within the 1 mile service area. Safe. Friendly staff. Good breakfast.

Hotel staff was friendly and overall the property was clean. Breakfast had a great selection as well. We were disappointed that the pool wasn’t open but that’s our only complaint.

The hotel was clean and the bed was comfortable. Breakfast was good they had waffles, biscuit and gravy. It does end at 9 a lot of places stop at 10 on the weekend but ctacker barrel is close by. Evening staff was very good especially for as busy as she was.

Clean, substantial breakfast (biscuits, gravy, sausage, eggs, waffles). Good coffee. Only healthy option was oranges.

Check in was nice. Clerk was friendly and made it quick and easy. Room could use an update. The rug needs to be cleaned. The room smelled stale. Breakfast was a disappointment. Coffee machine was broken and how do you have breakfast with no eggs? It was just an overnight stay and a place to sleep and shower on our travels. I would have been very displeased if I was staying longer.

The staff was very friendly and the complimentary breakfast was very good as well woth swveral different items to chose from. If i ever need a hotel this would be my choice hotel. Ive been to several over priced hotels. Quality in has a decent rate and a amazing complimentary breakfast not to mention amazing staff and house keepers thankyou for being awesome

Lobby staff was great- friendly, efficient. Breakfast items were good except some of the egg patties were ice cold. Breakfast staff told client that sausage gravy was oatmeal. I corrected the info. Desk chair in room was VERY worn on front edge. Room was clean and comfortable. No soap for shower

Quick overnight stop on way to Tennessee. Room was what was expected for the price. Clean, comfortable bed. Could hear a lot of outside noise from traffic, and room did not even back up to interstate. Breakfast okay, limited variety, but was hot and well stocked. Wished there was some sort of meat available (other than small amount of sausage in sausage gravy).

Good stay. Breakfast was not very good. Biscuits undercooked sausage was nasty.

Room was ok, we got a suite so we wouldn't have to sit on the bed the whole stay but the "couch" was so uncomfortable we didn't even sit on it, room was relatively clean, bed was comfy, hallway had a smell to it, Breakfast was surprisingly very good.