波士頓-馬爾伯勒Holiday Inn Express Hotel & Suites IHG 旗下飯店

Stayed at the property for one night and fire alarm activated twice and all occupants had to Come to the lobby. I had traveled to the hote fr9m NYC to attend my sisters funeral services. I was very distressed by the loss of my sister and the fire alarms which wasno fault of the hotel but left me sleep deprived. Thea hotel gave me a complete refund which. Expedia processed back to me. I am so grateful to the GM BobPatidar and Fr9mt Desk Rep. Cynthia. Thank you so much. I would definitely stay there again. Thank you.

They had a hot water outage and said they would refund us 50% thru our booking partner

We have stayed at this hotel many times over the past 3-4 years. On those visits the hotel was quite good. However, this stay 1/31 - 2/3 was no less than atrociousl Room - heat did note work well, water pressure in the bathroom was almost non-existent, television did not work, no soap anywhere in the bathroom, no hairdryer, no extra blanket. In fact, when we arrived on 1/31 at 4:00 PM, we were told by the recepotionist that the elevator was broken - so they were advising new customers to not get a room on the third floor. We were so taken aback by the room's condition as listed above, leaving the hotell immediately was considered. It appeared that the hotel was about to close permanently - kind of a sad action. Good luck to you fixing these problems. One more thing, we were given room 117, on the first floor - with the door to the rooom actually in the lobby.

Ice machine on all floors broken. Desk clerk stated it has always been broken. I think this needs to be addressed. No water glasses in room.

Good location; convenient to the interstate and good shopping. Hotel not in great shape. Had a weird mothball smell throughout. It was dirty and dirty outside around the hotel. The water pressure in both the shower and sinks not great. The beds were comfortable. Only 1 guess washer/dryer which was not convenient. The gym...well not much to it a few dumbbells and 2 treadmills and room was like a closet. Ice machines were out of order. But most of the staff was friendly!

Everything was great, especially the breakfast. Unfortunately hot water was out on Friday but we got around that. It happens

No hot water

Undergoing renovations. Fitness center was being used to store mattresses. Ice machines broken.

Breakfast, room & staff was just okay. Gym(N/A)

Overall nice. Smaller property. Parking lot needing sand/salt. It was very slippery. Breakfast not great but acceptable and nice to have included. Staff pleasant. I’d prefer a softer bed. Could hear neighbor snoring.

It was amazingly clean..Room was spotless, beds very comfortable, good size rooms, Great Staff, Great breakfast. Will stay again.

The bed was really comfortable. The bathroom appears clean with a light scent of bleach. The only complaint is the elevator smells bad and the floor and carpet inside the elevator was dirty.

Lovely clean property close to our wedding venue

Excellent staff service and clean spacious rooms.

Good location; convenient to the interstate and good shopping. Hotel not in great shape. Had a weird mothball smell throughout. It was dirty and dirty outside around the hotel. The water pressure in both the shower and sinks not great. The beds were comfortable. Only 1 guess washer/dryer which was not convenient. The gym...well not much to it a few dumbbells and 2 treadmills and room was like a closet. Ice machines were out of order. But most of the staff was friendly!

Property is under a remodel. Very few English speaking staff members. Room not clean, lots of bugs. Do not stay here till they confirm remodel is complete.

Incredibly Dirty. The entire hotel had an incredibly strong acetone smell to the point I had to leave. The furniture was stained and dirty. The ripped shade only went half way down the window and had no curtains to cover it. The walls had areas not painted and there were paint chips on the ground. Would not recommend to anyone.

My room is very clean and bed is very comfortable but Lobby needs updating and carpets and mats need to be cleaned and deodorized. But room is good.

I enjoyed my stay for 2 nights! The staff was friendly. Check in was easy. A little renovation going on but over all main areas are fairly clean. The room was clean and very spacious. Would definitely stay here again if the price is right!!

Clean and newly renovated. Staff was polite and hospitable. Lovely breakfast

Very nice rooms

We have stayed at this hotel many times over the past 3-4 years. On those visits the hotel was quite good. However, this stay 1/31 - 2/3 was no less than atrociousl Room - heat did note work well, water pressure in the bathroom was almost non-existent, television did not work, no soap anywhere in the bathroom, no hairdryer, no extra blanket. In fact, when we arrived on 1/31 at 4:00 PM, we were told by the recepotionist that the elevator was broken - so they were advising new customers to not get a room on the third floor. We were so taken aback by the room's condition as listed above, leaving the hotell immediately was considered. It appeared that the hotel was about to close permanently - kind of a sad action. Good luck to you fixing these problems. One more thing, we were given room 117, on the first floor - with the door to the rooom actually in the lobby.

It was clean, had nice lighting, and comfortable beds. I wish there was a mirror in front of the desk to allow me to do my makeup.

No working entertainment system. I would say the TV was useless. No movie channel, No guide channel, everything had commercials. Noisy rooms. I wore earplugs and could still hear the highway.

The desk person was very friendly and accommodating. Gave me a room on first floor. Only thing that bothered me was window in the room blinds were see through. At least from my side. Don’t know if they are from outside

This was a quick stop on a trip north and had pulled in from the highway. The guy who checked me in was really nice and helpful. The room was nice, bed was comfortable. I didn’t stay long, left early the next morning.

Quite noisy

Had a front room and very noisy with trucks going by. The hotel was on a main road. The room was clean.

I enjoyed my stay for 2 nights! The staff was friendly. Check in was easy. A little renovation going on but over all main areas are fairly clean. The room was clean and very spacious. Would definitely stay here again if the price is right!!

The room was clean and interiors looked new & modern. Staff were all nice & friendly. Breakfast was good

Stayed at the property for one night and fire alarm activated twice and all occupants had to Come to the lobby. I had traveled to the hote fr9m NYC to attend my sisters funeral services. I was very distressed by the loss of my sister and the fire alarms which wasno fault of the hotel but left me sleep deprived. Thea hotel gave me a complete refund which. Expedia processed back to me. I am so grateful to the GM BobPatidar and Fr9mt Desk Rep. Cynthia. Thank you so much. I would definitely stay there again. Thank you.

The young man at the front desk was very personable and kind. Would stay there again.

Great staff!!

Room directly over entrance. Sliding entry doors made loud mechanical noise and vibration; maintenance needed. Window blind damaged and inoperable. At checkout, my report of these items was met with profound indifference. Was advised door noise was "an individual thing", implying that the problem was mine. Person should be removed from customer service position. Never got a good night of sleep.

The staff Ika is extremely helpful

everything was simple and easy. Everyone was professional and polite!

Excellent staff. Front desk especially helpful. Nice breakfast. Room clean and comfortable. Will be staying here again.

It was great, the staff was very nice and attentive.

Staff was helpful.

Excellent location. Staff couldn’t have been friendlier. Breakfast choices were good.

Was a perfect overnight stay right off the interstate 495

This hotel was easy to get to off I-495. Even though we arrived late, there was ample parking. The room was updated and clean. Check in was easy, staff was pleasant. Breakfast exceeded expectations. It would have been nice for the front desk to have change on hand for laundry since the change machine wasn't working. Also there was a electric car charger on premise, but the front desk didn't know anything about it. Was really just questioning if it was free or not, as most hotels I have stayed at it was free for hotel guests. I did not want to go through the hassle of downloading and setting up a new app if it was not going to be free.

Easy access off the highway in a safe area.

Easy access, some road noise, lots of dining and shopping near by

All the receptionist were very nice .. The hotel was nice and clean . I will stay there again.they have a lot of shops and restaurants across the street from the hotel .

Had a front room and very noisy with trucks going by. The hotel was on a main road. The room was clean.

Excellent location. Staff couldn’t have been friendlier. Breakfast choices were good.

Covenient location near large shopping and dining area.

Loved the location!

Nice location, very close to shopping centers

I was not impressed with the breakfast

Many breakfast options and wonderful room.

Everything was great, especially the breakfast. Unfortunately hot water was out on Friday but we got around that. It happens

Great service from everyone at reception, in the café, very attentive and helpful, excellent breakfast.

Overall nice. Smaller property. Parking lot needing sand/salt. It was very slippery. Breakfast not great but acceptable and nice to have included. Staff pleasant. I’d prefer a softer bed. Could hear neighbor snoring.

Great room, clean. Staff very nice helpful, efficient and friendly. Nice breakfast , I enjoyed my stay /mall , restaurant, so close.

Room was nice, hotel was very clean and nice. Short stay (1 night) and the continental breakfast in the morning was excellent.

Excellent location. Staff couldn’t have been friendlier. Breakfast choices were good.

A great quick stay. Room was clean and modern. Beds were comfortable. Breakfast wasn’t the best…no pancakes or waffles, but other than that it was a great stay.

Clean and newly renovated. Staff was polite and hospitable. Lovely breakfast