IMPORTANT INFORMATION — PLEASE READ CAREFULLY BEFORE BOOKING
1. STRICT AGE POLICY
Guests must be 18–34 years old. NO EXCEPTIONS!
If any guest does not meet this age requirement, the reservation will be treated as a LATE CANCELLATION AND NO REFUND WILL BE ISSUED.
2. NON-REFUNDABLE RESERVATION, PAYMENT & CANCELLATION POLICY
NON-REFUNDABLE = NO CANCELLATIONS, DATE CHANGES, ROOM CHANGES, REFUNDS OR ON-SITE PAYMENT.
* The reservation name MUST MATCH THE CREDIT CARDHOLDER’S NAME.
* The cardholder MUST BE THE GUEST STAYING and must check in personally with the PHYSICAL CREDIT CARD USED FOR BOOKING.
* THIRD-PARTY BOOKINGS/CARDS ARE NOT ACCEPTED. You cannot book or pay for another person.
* Debit and virtual cards are not accepted for online bookings since your PIN is needed.
* If the card cannot be charged for any reason, the reservation is INVALID AND WILL BE CANCELLED IMMEDIATELY.
* LATE CANCELLATION OR NO-SHOW = FULL RESERVATION AMOUNT CHARGED.
* At check-in, you must present the PHYSICAL CREDIT CARD USED FOR BOOKING and a VALID PASSPORT OR GOVERNMENT-ISSUED ID. Copies are not accepted!
3. HOSTELWORLD BOOKINGS & REMAINING BALANCE
Hostelworld.com charges the prepaid amount when you book. The remaining balance, including applicable tourist tax, taxes and service fees, will be charged by Schutzenbach Backpackers after confirmation.
Your credit card must have sufficient funds and allow us to charge the remaining balance. If payment cannot be processed for any reason, the reservation will be CANCELLED IMMEDIATELY.
No credit card? Request a 3D Secure payment link at: schutzenbach@yahoo.com
If payment is made by payment link, no separate reconfirmation is sent. Your payment receipt confirms the dates booked through Hostelworld.com.
4. IMPORTANT CREDIT CARD NOTICE
SWITZERLAND IS NOT IN THE EU!
Please make sure your credit card allows payments to Switzerland and that Switzerland is not blocked in your card’s GEO-BLOCKING/country settings.
If Switzerland is blocked, your bank may decline the payment. You must unblock Switzerland in your banking/card settings or contact your bank.
5. ADDITIONAL CHARGES
* Tourist tax: CHF 4.50 per person/night
* Service fee: CHF 24 per person
* VAT: 3.8%
* 3D Secure payment link fee: CHF 20
6. FRONT DESK & ARRIVAL TIMES
PLEASE PLAN YOUR JOURNEY CAREFULLY.
Front desk hours: 08:30–11:00 / 16:00–20:00
Hours may vary depending on the day or season.
CHECK-IN AT THE FRONT DESK: 16:00–20:00
If you arrive before 16:00, you may leave your luggage free of charge in our designated CCTV-monitored luggage area.
LATE ARRIVAL: 20:00–21:00
After the front desk closes at 20:00, you may still arrive and check in through our guest bar until 21:00.
YOUR VALID PASSPORT OR GOVERNMENT-ISSUED ID WILL BE SECURELY HELD IN OUR SAFE until the official check-in and any outstanding payment have been completed at the front desk the following morning.
ARRIVAL AFTER 21:00
If you expect to arrive after 21:00, you MUST CONTACT US BY PHONE, EMAIL OR HOSTELWORLD CHAT AS SOON AS POSSIBLE.
Guests who contact us may still be accommodated and may be placed in our late-arrival room for the night. The official check-in and any outstanding payment must then be completed the following morning.
If you DO NOT CONTACT US AND HAVE NOT ARRIVED BY 21:00, your reservation will be recorded as a NO-SHOW AND ACCOMMODATION IS NOT GUARANTEED.
These rules are in place for the security, comfort and well-being of all guests.
7. FACILITIES
WE DO NOT HAVE A KITCHEN.
We provide a chill-out zone, open 07:30 - 21:00 with: Microwave, Toaster, Fridge, Kettle
8. BEHAVIOUR POLICY
To maintain a safe and respectful environment, we reserve the right to CANCEL OR TERMINATE A STAY in cases of aggressive or threatening behaviour toward guests or staff, or damage to property.
IMPORTANT INFORMATION — PLEASE READ CAREFULLY BEFORE BOOKING
1. STRICT AGE POLICY
Guests must be 18–34 years old. NO EXCEPTIONS!
If any guest does not meet this age requirement, the reservation will be treated as a LATE CANCELLATION AND NO REFUND WILL BE ISSUED.
2. NON-REFUNDABLE RESERVATION, PAYMENT & CANCELLATION POLICY
NON-REFUNDABLE = NO CANCELLATIONS, DATE CHANGES, ROOM CHANGES, REFUNDS OR ON-SITE PAYMENT.
* The reservation name MUST MATCH THE CREDIT CARDHOLDER’S NAME.
* The cardholder MUST BE THE GUEST STAYING and must check in personally with the PHYSICAL CREDIT CARD USED FOR BOOKING.
* THIRD-PARTY BOOKINGS/CARDS ARE NOT ACCEPTED. You cannot book or pay for another person.
* Debit and virtual cards are not accepted for online bookings since your PIN is needed.
* If the card cannot be charged for any reason, the reservation is INVALID AND WILL BE CANCELLED IMMEDIATELY.
* LATE CANCELLATION OR NO-SHOW = FULL RESERVATION AMOUNT CHARGED.
* At check-in, you must present the PHYSICAL CREDIT CARD USED FOR BOOKING and a VALID PASSPORT OR GOVERNMENT-ISSUED ID. Copies are not accepted!
3. HOSTELWORLD BOOKINGS & REMAINING BALANCE
Hostelworld.com charges the prepaid amount when you book. The remaining balance, including applicable tourist tax, taxes and service fees, will be charged by Schutzenbach Backpackers after confirmation.
Your credit card must have sufficient funds and allow us to charge the remaining balance. If payment cannot be processed for any reason, the reservation will be CANCELLED IMMEDIATELY.
No credit card? Request a 3D Secure payment link
If payment is made by payment link, no separate reconfirmation is sent. Your payment receipt confirms the dates booked through Hostelworld.com.
4. IMPORTANT CREDIT CARD NOTICE
SWITZERLAND IS NOT IN THE EU!
Please make sure your credit card allows payments to Switzerland and that Switzerland is not blocked in your card’s GEO-BLOCKING/country settings.
If Switzerland is blocked, your bank may decline the payment. You must unblock Switzerland in your banking/card settings or contact your bank.
5. ADDITIONAL CHARGES
* Tourist tax: CHF 4.50 per person/night
* Service fee: CHF 24 per person
* VAT: 3.8%
* 3D Secure payment link fee: CHF 20
6. FRONT DESK & ARRIVAL TIMES
PLEASE PLAN YOUR JOURNEY CAREFULLY.
Front desk hours: 08:30–11:00 / 16:00–20:00
Hours may vary depending on the day or season.
CHECK-IN AT THE FRONT DESK: 16:00–20:00
If you arrive before 16:00, you may leave your luggage free of charge in our designated CCTV-monitored luggage area.
LATE ARRIVAL: 20:00–21:00
After the front desk closes at 20:00, you may still arrive and check in through our guest bar until 21:00.
YOUR VALID PASSPORT OR GOVERNMENT-ISSUED ID WILL BE SECURELY HELD IN OUR SAFE until the official check-in and any outstanding payment have been completed at the front desk the following morning.
ARRIVAL AFTER 21:00
If you expect to arrive after 21:00, you MUST CONTACT US BY PHONE, EMAIL OR HOSTELWORLD CHAT AS SOON AS POSSIBLE.
Guests who contact us may still be accommodated and may be placed in our late-arrival room for the night. The official check-in and any outstanding payment must then be completed the following morning.
If you DO NOT CONTACT US AND HAVE NOT ARRIVED BY 21:00, your reservation will be recorded as a NO-SHOW AND ACCOMMODATION IS NOT GUARANTEED.
These rules are in place for the security, comfort and well-being of all guests.
7. FACILITIES
WE DO NOT HAVE A KITCHEN.
We provide a chill-out zone, open 07:30 - 21:00 with: Microwave, Toaster, Fridge, Kettle
8. BEHAVIOUR POLICY
To maintain a safe and respectful environment, we reserve the right to CANCEL OR TERMINATE A STAY in cases of aggressive or threatening behaviour toward guests or staff, or damage to property.