The Crossway Hotel, Coventry Walsgrave, Part of AG Collection

Staff didn't clean the room everyday we actually had to ask for the room to be cleaned but they did do it as soon as we asked. The rooms didn't have air con you are supplied with a fan but the room is extremely hot and very hard to sleep. The only other complaint is you can hear alot into other rooms a man screaming kept us up one night was extremely loud through the walls.

Upon checking in, the receptionist informed me that I had to pay a £50 deposit, I then informed her that on my stay, just the previous week, that I wasn't asked for any deposit. She told me that she would speak to her supervisor who was right behind her, rather than address me directly, I was told , via the receptionist, that I should have paid this the previous week. He made no effort to explain or speak to me directly. The receptionist was clearly embarrassed, and I thought the supervisor rude/ ignorant. It must be said that with the exception of this person, the rest of the stay was pleasant, and the rest of the staff were a credit to your hotel.

it was awful booked executive room shower didn’t work to boiling hot or freezing cold same agsin in the executive room in the end they gave assigned me another standard room to shower in i had my shower and went to use it next morning they booked sumbody into which i still had key card total breach of health and safety they charge £50.00 waiver fee aswell as your booking which you meant to get bk 7 days i was told dirty shower cubical blood on tiles dirty shower pan not mopped any where behind curtains dusty it goes on i have ptsd and i was only staying to be on my own as just lost my 3 year old nephew to cancer it was frightful to think if id walked in that room and a lady on her own or sumbody with disabilities for me for them tried to raise my complaint with manager he didn’t want to no so video him and his reaction to my complaint he didn’t want to no even locked himself in room to he just didn’t want to engage in any way i’ve reported it and see whst the hotel chain has to say for itself but it’s sunday so guessing no response today campsite is better with amenities than an executive room writing this is just causing me more stress but it needs to be e said my only advice is to stay sumwhere else not fit for purpose and definitely a manger that carnt do his hi. properly it is health and safety broken completely

Not a bad hotel for an emergency stay over rooms are dated and ok but alot could be done to make better stay ideal for work men van drivers and maintenance workers

Very helpful staff, rooms have been recently refurbished and an easy walk to other amenities.