Spark by Hilton Norfolk

definitely not amenities but otherwise good

Large room with plenty of space, even with the sofa bed pulled out. Parking lot was well maintained. There was a nice sized *clean* area to walk dogs with bags and a disposal. The smokers' station was covered, though not protected from the wind (hazard of being a smoker). Not the most comfortable bed, but the other guests in the party didn't mind them at all. The staff was very friendly and helpful. Definitely one of my better stays in Norfolk.

The room was very clean, with a nice TV and charging stations for phones which was helpful. Those were the pros. The only pros. Cons..the mini fridge barely kept our drinks cool. They were just above room temperature after being in the fridge the entire 2 nights of our stay. The hotel has 3 floors and there is only 1 microwave in the lobby to accommodate the entire hotel. The furniture in the room is setup to accommodate a microwave, they should strongly consider adding them to the rooms. The walls are paper thin. You hear EVERY SINGLE THING happeneing in hallway and the room next to yours. The hallway noise was loud and clear that it woke my fiance from his sleep. Our 1st night at the hotel the fire alarm went off well after midnight and startled us awake. We went downstairs to make sure there was no actual fire. The overnight Front Desk Clerk was borderline rude. We asked if everything was ok she shrugged and said "I don't know". The lights were still flashing all over the hotel. We asked if we should remain stay downstairs until the issue was resolved and she said "that's up to you, I can't tell you what to do. Probably just somebody smoking in a room". Since this a no smoking allowed hotel I would hope not. In any event I would hope that the staff would show a little more concern when a paying guest is concerned about a fire alarm going off in the middle of the night. Not a great overall experience. Not sure I would return without improvements.

I was sorely disappointed to learn that despite the claim on the website, a shuttle to the airport was not, in fact, available. I was also disappointed to learn that there was no designated area to exercise. Both of these facts will prevent me from booking here in the future.

The hotel was close to the airport an convenient for overnight stays. 24 hour access to coffee, tea and hot water.

Ok. But, since they only had one ice machine on the 2nd floor, signs posted would have been nice indicating that. I was on third floor, no machine after walking entire corridor, elevator to first floor, was told ice was on the second floor. Elevator to second floor, got ice, elevator back to third floor. Also, it was raining when I arrived. NO access to front door due to design. Park on sides . Room and beds were nice and comfortable. Would stay again if and when in area.

The staff were nice but not very friendly. There was no microwave in the room had to use the one in the lobby. And the towel situation was kind of ridiculous.

Very clean and well maintained. Hilton did and excellent job remodeling and bringing the property up to date. The only con I have is that there are no microwaves in the room. No one wants to go to the lobby to warm up food.

Spark gets the job done. No fancy bells or whistles, but the amenities are decent for the prices you pay. My stay was comfortable, the staff is friendly, and the parking is super convenient. Best part is the bed.

I like this hotel easy parking

Cleanliness and readiness of the rooms

Room was stuffy and had fowl odor. Air conditioner was very loud. Bottles in shower were empty. Front desk clerk was very friendly.

Very friendly and room was very clean

Everything was ok the only thing I always see when I stay there is hair in the shower and walls

Staff was very nice and helpful. Our first room had a leaky window with a sopping wet towel on the windowsill. They quickly moved us to another room. They day they came to service our room the bed was left unmade, there was no toilet paper and only 1 towel was replaced. The night receptionist apologized and provided toilet paper and towels. The next day they serviced the room again and left a wet, dirty rag by the TV and one of the "clean" washcloths was dirty. We've stayed here before and never had an issue. Clearly they are having issues with housekeeping.

Staff and clean room

Breakfast was almost nonexistent! We asked on the second day to get more hair conditioner because the container was empty. We never got a refill. Our bed was not made every other day. Front desk people were great. I hate that the rooms are so small that you can’t even get the luggage cart into the room to unload. There were paper wrappers beside the bed that was not cleaned up from the people before us.

It’s basically just a room, zero amenities. Talk about a noisy hotel! We were woken up so many times throughout the night by people yelling, running, fighting, slamming the exit door, just awful. I also alerted the front desk that the rear door did not lock and this was a safety issue but it was never remedied. The room was large and clean other than some mold on the bottom of my shower curtain they missed and the conditioner being empty, I can live with those issues as long as there are no bugs.

Staff at check-in was friendly and courteous even though it was after midnight. The room was clean and updated.

Room was clean, staff was nice, room was huge hotel was quiet. Loved the hotel would stay here again.

Rooms are a bit cramped, not much space between beds and dresser.

Comfortable stay, the beds were very comfortable and pillows nice and fluffy. Towels were thick better than most higher end hotels I’ve been to. My only observations was that there wasn’t a coffee maker or microwave. I kind of feel that should be standard in all hotels / motels. Would have been nice if the TV was a smart TV.

The staff was very kind. The room was nice. However, very thin walls and windows. Very noisy from street traffic and other guest.

Excellent location. Great continental breakfast. Rooms have thin walls and are small. Rooms are clean and it’s perfect for one or two nights. Staff is very friendly!

We were there just to sleep and catch plane the next morning. The bed was comfortable. The noise outside was minimal so we slept very well. The room itself was small so I wouldn't want to stay for an extended period of time (same for the lobby - small). I would stay again if I fly through again.

Room was stuffy and had fowl odor. Air conditioner was very loud. Bottles in shower were empty. Front desk clerk was very friendly.

Room was small

The staff was wonderful beyond belief. the rooms were clean and comfortable and the beds were great. However, the rooms would have been nicer if they were about two feet wider

Must be a new construction or newly renovated because for the rating it has, the room was very clean and comfortable. Loved no carpet on the floor.

The desk staff person was friendly and helpful. The rooms are small but tidy and comfortable.

2 out of 3 front desk staff were friendly and helpful. One was not approachable and obviously did not wish to be there. Room was clean. The Male African-American worker Deshaun was Excellent and very prompt in meeting customers request. Thank you Deshaun.

No one at front counter when I arrived in the early evening and had to wait 10 minutes. Almost left. Then came back for water and had to wait again for someone to come to front desk. Room was fine, location was fine, just frustrating.

Staff would rather be doing anything else but thier job.

Large room with plenty of space, even with the sofa bed pulled out. Parking lot was well maintained. There was a nice sized *clean* area to walk dogs with bags and a disposal. The smokers' station was covered, though not protected from the wind (hazard of being a smoker). Not the most comfortable bed, but the other guests in the party didn't mind them at all. The staff was very friendly and helpful. Definitely one of my better stays in Norfolk.

We throughly enjoyed our stay! The breakfast was basic, but serviceable. We were contacted numerous times to check our needs and comfort. The front desk staff was great. Patricia is a gem. 🔥

Customer service was disappointing. The front desk did not greet the customer nor asked how everything was upon departure. Will not recommend this location to anyone.

Staff was very nice and helpful. Our first room had a leaky window with a sopping wet towel on the windowsill. They quickly moved us to another room. They day they came to service our room the bed was left unmade, there was no toilet paper and only 1 towel was replaced. The night receptionist apologized and provided toilet paper and towels. The next day they serviced the room again and left a wet, dirty rag by the TV and one of the "clean" washcloths was dirty. We've stayed here before and never had an issue. Clearly they are having issues with housekeeping.

Staff at check-in was friendly and courteous even though it was after midnight. The room was clean and updated.

The initial face to face with the front desk was very poor, the attendant was unfriendly, did not look us in the eye, was impolite, and told us she was bored with her job. Not exactly the type of greeting one wants after a long day of travel.The breakfast was very poor, as there was very little quality of choices. The room itself was decent.

The stay was short but good. Service would have been an excellent if it had not been for the lady working the front desk for morning check out, the young lady who checked us in was very nice and professional but I had 2 encounters with the one lady that was rude the first time was before my initial checkin ;we arrived early due to driving all night so we stopped in to make sure we were at the correct hotel and check our reservation she didn’t let me ask anything she just rudely said you can’t check in now and I proceeded to tell her I just want to confirm my reservation she said check in is 4 come back then but when we came back to check in thankfully there was a nice young lady to check us in and tell us a little about Norfolk since we had never been there so other than that we had a great stay waiting on our cruise

Excellent location. Great continental breakfast. Rooms have thin walls and are small. Rooms are clean and it’s perfect for one or two nights. Staff is very friendly!

Very nice place to stay, friendly staff, comfortable room, super clean, close to Starbucks, CVS, Food Lion, and restaurants. Good value. Looking forward to coming back.

Was convenient location as we did a lot of day trips so we bypassed downtown traffic but was close to many good restaurants if you have a car. The nearby beaches are beautiful. Quiet place, clean and good value for the money

The hotel was close to the airport an convenient for overnight stays. 24 hour access to coffee, tea and hot water.

Staff literally told us to be careful in the area so we didn’t get robbed. Hotel is otherwise very nice. We didn’t have any issues at all other than the staff person scaring us.

Had a major delay so needed to be close to the airport for an early flight out

For an affordable property they really do a wonderful job of providing good service! Location wise it’s close to enough for most things to be convenient.

Ok. But, since they only had one ice machine on the 2nd floor, signs posted would have been nice indicating that. I was on third floor, no machine after walking entire corridor, elevator to first floor, was told ice was on the second floor. Elevator to second floor, got ice, elevator back to third floor. Also, it was raining when I arrived. NO access to front door due to design. Park on sides . Room and beds were nice and comfortable. Would stay again if and when in area.

This is a budget hotel. I didn’t know that when I booked because the reviews were so great. But it’s no where near a 3 or 4 star. This is a REALLY nice 2 star hotel. Close to the beach. Rooms are average but very clean. Beds are very comfortable. Bath towels were yellow - off white didn’t look clean. The staff was not friendly. I checked in late and the lady was in her car smoking. Someone was smoking in their room and the fire alarm went off in the middle of the night and we all had to evacuate. You can tell this used to be another hotel and they dressed it up with new paint. You can see where the old fixtures were. They definitely didn’t do a full remodel. Floors are thin and you can hear people walking and talking above you. Proximity to the beach was great! And it was clean enough for a 2 night stay. But I won’t ever stay at a Spark again!

If I could have snuck the mattress out and into my car, I would’ve. It was that comfortable. The staff were super friendly and helpful, especially the young woman who was on the late evening shift. The breakfast is “continental”, but there were still plenty of options. There is a coffee station in the lobby, available 24/7. The room was immaculate, and the shower/tub combo was pristine. We’re already making plans to stay again. The only 2 negatives are that because they aren’t on the main street of town, there aren’t many food options. But, there are plenty one block over. The other thing is that you can’t turn left into the property-NOT THEIR FAULT. You just have to make a u-turn just a few buildings down. And you can’t beat the price!

Hotel was clean and staff nice. Breakfast was limited but sufficient

Convenient location, quiet and clean. Very basic. Nice to have a simple breakfast included. Needs thinner blankets so that we don’t have to crank the a/c on a mild day just to be comfy. Good price.

Breakfast bar was lacking. Only bagels, cereal, or a cold hard boiled egg. Needed some protein options.

Overall - nice hotel for a one night stopover. The complemental breakfast was lacking though - not much of a selection & not much left even though we went early!

Nice room, friendly staff. Continental breakfast. Meet expectations

Excellent location. Great continental breakfast. Rooms have thin walls and are small. Rooms are clean and it’s perfect for one or two nights. Staff is very friendly!

The hotel was close to the airport an convenient for overnight stays. 24 hour access to coffee, tea and hot water.

Very nice, new property. Beds were comfy! The blankets were kind of interesting and not as quality as I would have liked. They have plenty of free parking which is nice. The breakfast is bagels and things of that sort, no hot food. Would stay here again

I enjoyed our stay here but didn't like the breakfast.

The initial face to face with the front desk was very poor, the attendant was unfriendly, did not look us in the eye, was impolite, and told us she was bored with her job. Not exactly the type of greeting one wants after a long day of travel.The breakfast was very poor, as there was very little quality of choices. The room itself was decent.