Fairbridge Inn & Suites Richmond Hill
From
US$ 125
/noite
Selecione datas para ver preços e disponibilidade
From
US$ 125
/noite
Sobre este alojamento
Não perca as várias atividades recreativas e de entretimento ao seu dispor, incluindo uma piscina exterior sazonal. O espaço oferece ainda Wi-fi grátis e uma área para piqueniques.
Comodidades
Não perca as várias atividades recreativas e de entretimento ao seu dispor, incluindo uma piscina exterior sazonal. O espaço oferece ainda Wi-fi grátis e uma área para piqueniques.
Comodidades para negócios
A receção está aberta durante um horário limitado. Há estacionamento grátis no local.
Quartos
Sinta-se em casa num dos 108 quartos com ar condicionado e um televisor LCD. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo.
Localização
Com uma estadia nFairbridge Inn & Suites Richmond Hill em Richmond Hill, ficará a alguns passos de Georgia Peach World e a 5 minuto(s) de carro de St Anne's Catholic Church. Este hotel está a 3,1 km (1,9 mi) de Sterling Creek Park e a 4,6 km (2,8 mi) de Timber Trail Park.
O que há nas proximidades
Georgia Peach World(0.3 milhas)
Sterling Creek Park(1.9 milhas)
St Anne's Catholic Church(2.1 milhas)
Timber Trail Park(2.8 milhas)
Richmond Hill Historical Society Museum(2.8 milhas)
Sterling Links Golf Club(5.9 milhas)
Uga - Bamboo Farm - Bamboo Maze(6.2 milhas)
Savannah Festival Outlet Center(7.4 milhas)
Coastal Georgia Botanical Gardens(8.1 milhas)
Henderson Golf Club(8.2 milhas)
Devaul Henderson Tennis Center(8.7 milhas)
St. Bartholomew's Church(8.8 milhas)
Savannah-Ogeechee Canal Museum(9.5 milhas)
Fort McAllister State Park(10.5 milhas)
Midway Museum(11.2 milhas)
O aeroporto principal mais próximo é o de Savannah - Hilton Head International Airport (SAV)(19.5 milhas)
Wi-fi gratuito
Área de piquenique/Mesas
Área designada para fumadores
Cerca à volta da piscina
Parking (Self) (free)
Front Desk (limited hours)
Localização
4071 US-17, Richmond Hill, Geórgia, Estados Unidos
Georgia Peach World (0.3 milhas)
Sterling Creek Park (1.9 milhas)
St Anne's Catholic Church (2.1 milhas)
Timber Trail Park (2.8 milhas)
Richmond Hill Historical Society Museum (2.8 milhas)
Sterling Links Golf Club (5.9 milhas)
Opções de quartos
18
Quarto Deluxe
Detalhes do quarto
2 Camas De Casal
Dormidas 4
Ar condicionadoAquecimentoWi-Fi (gratuito)
9
Quarto Duplo Básico
Detalhes do quarto
2 Camas De Casal
Dormidas 4
Ar condicionadoAquecimentoWi-Fi (gratuito)
17
Quarto Individual Deluxe
Detalhes do quarto
1 Cama De Casal
Dormidas 2
Ar condicionadoAquecimentoWi-Fi (gratuito)
8
Quarto Individual Básico
Detalhes do quarto
1 Cama De Casal
Dormidas 2
Ar condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre Fairbridge Inn & Suites Richmond Hill
5.2
Com base em 164 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
As avaliações do Fairbridge Inn indicam uma experiência econômica irregular, com múltiplos alertas sobre informações online inconsistentes, imprevistos no check-in e uma sensação geral de que as condições e a segurança variam consideravelmente do que alguns viajantes esperam.
Saiba maisIsto foi útil?
O que pensam os hóspedes
As avaliações do Fairbridge Inn indicam uma experiência econômica irregular, com múltiplos alertas sobre informações online inconsistentes, imprevistos no check-in e uma sensação geral de que as condições e a segurança variam consideravelmente do que alguns viajantes esperam.
Muitos hóspedes descrevem higiene e manutenção deficientes, citando banheiros sujos, insetos ou percevejos, chuveiros quebrados ou sem água quente, TVs que não funcionam e a falta de itens básicos como papel higiênico, toalhas, lixeiras ou cadeiras. O feedback sobre o serviço é predominantemente negativo, com relatos de lobbies desassistidos, reservas perdidas, depósitos inesperados e decisões rígidas de não reembolso, embora alguns tenham achado a equipe no local educada e disposta a ajudar. Algumas avaliações mencionam quartos pequenos e limpos ou uma localização conveniente, mas as experiências gerais são altamente inconsistentes. Espere uma estadia muito básica e imprevisível.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Informações insuficientes nas avaliações.
Avaliações dos hóspedes relacionadas
8
Truman
8 de mai. de 2024
·
A estadia foi de 4 noites
The property and staff to include the owner was good , you get what you pay for , not top amenities but best for price , cant complain ...
The property and staff to include the owner was good , you get what you pay for , not top amenities but best for price , cant complain ...
2
Asuzedee
11 de mai. de 2024
·
A estadia foi de 1 noite
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
2
Brandon Kevin
23 de jan. de 2024
·
A estadia foi de 1 noite
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
2
Jacob
17 de fev. de 2025
·
A estadia foi de 1 noite
Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.
Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.
8
Felicia
22 de mar. de 2024
·
A estadia foi de 2 noites
I didn't like that pool wasnt ready. And no breakfast for the guests.
I didn't like that pool wasnt ready. And no breakfast for the guests.
2
John
17 de mar. de 2024
·
A estadia foi de 3 noites
It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.
It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.
4
Thomas
21 de abr. de 2024
·
A estadia foi de 1 noite
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
2
Joshua
5 de abr. de 2024
·
A estadia foi de 1 noite
Didn't have a room key TV didn't work hot water didn't work a complete disaster
Didn't have a room key TV didn't work hot water didn't work a complete disaster
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitas avaliações relatam má limpeza, incluindo banheiros e pisos sujos, odores fortes, mofo, roupa de cama manchada e pragas, como baratas ou supostos percevejos. Alguns hóspedes mencionaram quartos limpos, mas, no geral, a higiene parece ser inferior ao padrão.
Avaliações dos hóspedes relacionadas
2
Asuzedee
11 de mai. de 2024
·
A estadia foi de 1 noite
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
2
Tracey
24 de jul. de 2023
·
A estadia foi de 2 noites
I do not recommend this hotel! The attendant WAS NICE and COURTEOUS!!! This review is strictly on the motel itself NOT the staff!!! The room had problems the shower head kept breaking off, the bed broke as soon as some one sat down, the door did not seal when it shut and was secure. I was asked to check the room before renting because they had just bombed for “insects” the room on either side. When I checked it looked fine. When we came back to the room later that night (we were on vacation) we found a roach crawling our duration of 2 nights we counted 6 total. We had no additional funds to go anywhere else. When I looked on google it listed this as being permanently closed!!!!
I do not recommend this hotel! The attendant WAS NICE and COURTEOUS!!! This review is strictly on the motel itself NOT the staff!!! The room had problems the shower head kept breaking off, the bed broke as soon as some one sat down, the door did not seal when it shut and was secure. I was asked to check the room before renting because they had just bombed for “insects” the room on either side. When I checked it looked fine. When we came back to the room later that night (we were on vacation) we found a roach crawling our duration of 2 nights we counted 6 total. We had no additional funds to go anywhere else. When I looked on google it listed this as being permanently closed!!!!
2
George
11 de jul. de 2025
·
A estadia foi de 2 noites
Rooms were nasty dirty. Had hookers in the walkways working. The place is a bait and switch. The photos on the site are nothing like what you get. Ruined our family vacation. Would not refund even thou we did not even spend an hour there. The place is in safe and unsanitary.
Rooms were nasty dirty. Had hookers in the walkways working. The place is a bait and switch. The photos on the site are nothing like what you get. Ruined our family vacation. Would not refund even thou we did not even spend an hour there. The place is in safe and unsanitary.
2
John
17 de mar. de 2024
·
A estadia foi de 3 noites
It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.
It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.
2
Meghan
19 de jun. de 2025
·
A estadia foi de 1 noite
I understand you pay for what you get, but the bathroom was very visibly dirty and nasty. Soap streaks, hair in various parts of the shower, crusted toothpaste in the sink, dirt and hair on the back of the toilet seat and the seat itself. There is no way anybody can call that clean and feel comfy using the bathroom in any capacity. Very disappointing and will never be returning.
I understand you pay for what you get, but the bathroom was very visibly dirty and nasty. Soap streaks, hair in various parts of the shower, crusted toothpaste in the sink, dirt and hair on the back of the toilet seat and the seat itself. There is no way anybody can call that clean and feel comfy using the bathroom in any capacity. Very disappointing and will never be returning.
4
Breanne
30 de abr. de 2024
·
A estadia foi de 1 noite
Bed was dirty
Bed was dirty
6
Courtney
11 de mar. de 2024
·
A estadia foi de 1 noite
The room walls had holes in it in the bathroom
The room walls had holes in it in the bathroom
2
John
25 de fev. de 2024
·
A estadia foi de 1 noite
A pig sty is cleaner! No computer working so don’t have our reservation and sent some guy to walk around and look for an empty room. No toilet paper, no garbage cans, floors were so dirty it was pathetic. Not even sure the sheets were clean! We left and went to another hotel that’s how bad it was.
A pig sty is cleaner! No computer working so don’t have our reservation and sent some guy to walk around and look for an empty room. No toilet paper, no garbage cans, floors were so dirty it was pathetic. Not even sure the sheets were clean! We left and went to another hotel that’s how bad it was.
2
Denisa
31 de dez. de 2024
·
A estadia foi de 17 noites
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
2
Lawren
3 de mai. de 2024
·
A estadia foi de 5 noites
This hotel was probably the worst i stayed at in a while! There were dead and live bugs in the room, no microwave, no trash cans. The shower water got hot and the bed was pretty clean. I travel to the Savannah area for work and usually stay about 4 to 5 days. I had to leave early because a bug was trying to crawl into my backpack. Definitely looked my roaches.
This hotel was probably the worst i stayed at in a while! There were dead and live bugs in the room, no microwave, no trash cans. The shower water got hot and the bed was pretty clean. I travel to the Savannah area for work and usually stay about 4 to 5 days. I had to leave early because a bug was trying to crawl into my backpack. Definitely looked my roaches.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Relatos frequentes citam TVs que não funcionam, problemas de encanamento ou água quente, equipamentos quebrados e a falta de itens básicos, como cadeiras, papel higiênico, lixeiras ou espelhos. Os quartos são geralmente pequenos e a qualidade varia amplamente entre eles.
Avaliações dos hóspedes relacionadas
8
Olen
15 de fev. de 2024
·
A estadia foi de 1 noite
The Staff was very nice and the rooms where clean although somewhat small but i will most likely stay there again overall it was a enjoyable stay
The Staff was very nice and the rooms where clean although somewhat small but i will most likely stay there again overall it was a enjoyable stay
4
Charles
19 de mai. de 2024
·
A estadia foi de 1 noite
Couldn’t find my reservation. Was made to pay a $50 deposit not mentioned by you. No chair or trash can in the room and no hangars provided. No charging plugs provided. I could barely turn around in the shower stall it so small.
Couldn’t find my reservation. Was made to pay a $50 deposit not mentioned by you. No chair or trash can in the room and no hangars provided. No charging plugs provided. I could barely turn around in the shower stall it so small.
2
Brandon Kevin
23 de jan. de 2024
·
A estadia foi de 1 noite
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
6
Wanda
22 de mar. de 2024
·
A estadia foi de 4 noites
Property was ok first room shower knobs were broken. Put into another room that night. No refund when i had to leave early formy job.
Property was ok first room shower knobs were broken. Put into another room that night. No refund when i had to leave early formy job.
4
keri
15 de jan. de 2024
·
A estadia foi de 15 noites
Gross hotel tiny rooms.
Gross hotel tiny rooms.
2
Traci
29 de abr. de 2024
·
A estadia foi de 4 noites
No hot water in tv didn't have nothing but commercial
No hot water in tv didn't have nothing but commercial
4
Thomas
21 de abr. de 2024
·
A estadia foi de 1 noite
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
2
Joshua
5 de abr. de 2024
·
A estadia foi de 1 noite
Didn't have a room key TV didn't work hot water didn't work a complete disaster
Didn't have a room key TV didn't work hot water didn't work a complete disaster
2
Denisa
31 de dez. de 2024
·
A estadia foi de 17 noites
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
2
Suzanne
12 de mar. de 2024
·
A estadia foi de 1 noite
The TV did not work. Maintenance came to see about it around 10 pm. after we were already down for the night. Only one set of towels, when we booked as 2 guests.
The TV did not work. Maintenance came to see about it around 10 pm. after we were already down for the night. Only one set of towels, when we booked as 2 guests.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é frequentemente não confiável, com balcões de recepção desassistidos ou trancados, horários pouco claros, reservas perdidas, depósitos inesperados, respostas lentas e políticas rígidas de não reembolso. Alguns hóspedes acharam funcionários individuais simpáticos e dispostos a ajudar.
Avaliações dos hóspedes relacionadas
2
Sarah
18 de mar. de 2024
·
A estadia foi de 2 noites
Should have listened to the reviews for this place. I always give places the benefit of the doubt because sometimes people leave bad reviews when it's not necessary but the bad reviews for this place are worth listening to. I was supposed to stay here this passed weekend. I even called a head to make sure my reservation was secure WITHIN my cancelation time frame, so I could cancel if needed. They assured me I was good to go. Fast forward to literally the next day, I'm on my way from Florida & upon check in they tell me they have no rooms available & turned me away at 11:00 at night. I asked them to be refunded & they said I'd have to go through the 3rd party app, which I have. My 3rd party has been calling them since Friday, it's now Monday & still nobody has picked up the phone. So basically this place robbed me. I'm having to report fraud to the police. Stay away from this place & trust the reviews.
Should have listened to the reviews for this place. I always give places the benefit of the doubt because sometimes people leave bad reviews when it's not necessary but the bad reviews for this place are worth listening to. I was supposed to stay here this passed weekend. I even called a head to make sure my reservation was secure WITHIN my cancelation time frame, so I could cancel if needed. They assured me I was good to go. Fast forward to literally the next day, I'm on my way from Florida & upon check in they tell me they have no rooms available & turned me away at 11:00 at night. I asked them to be refunded & they said I'd have to go through the 3rd party app, which I have. My 3rd party has been calling them since Friday, it's now Monday & still nobody has picked up the phone. So basically this place robbed me. I'm having to report fraud to the police. Stay away from this place & trust the reviews.
2
George
4 de mar. de 2025
·
A estadia foi de 1 noite
Said they would call back and failed too. Check in times are not clearly stated in the big print because there’s no 24/7 person.
Said they would call back and failed too. Check in times are not clearly stated in the big print because there’s no 24/7 person.
4
Charles
19 de mai. de 2024
·
A estadia foi de 1 noite
Couldn’t find my reservation. Was made to pay a $50 deposit not mentioned by you. No chair or trash can in the room and no hangars provided. No charging plugs provided. I could barely turn around in the shower stall it so small.
Couldn’t find my reservation. Was made to pay a $50 deposit not mentioned by you. No chair or trash can in the room and no hangars provided. No charging plugs provided. I could barely turn around in the shower stall it so small.
2
Jacob
17 de fev. de 2025
·
A estadia foi de 1 noite
Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.
Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.
6
Wanda
22 de mar. de 2024
·
A estadia foi de 4 noites
Property was ok first room shower knobs were broken. Put into another room that night. No refund when i had to leave early formy job.
Property was ok first room shower knobs were broken. Put into another room that night. No refund when i had to leave early formy job.
2
Rashad
15 de mar. de 2025
·
A estadia foi de 1 noite
No staff
No staff
2
Alla
25 de dez. de 2023
·
A estadia foi de 1 noite
We arrived at this hotel at 9pm, an hour after we made reservation. The door to the lobby was closed and there was no bell or phone number that could be used to get any communication. I called the phone number listed in Expedia and no one answered me. This is the first time this has happened to me, after a long drive I end up on the street at night. Considering that it is indicated that the reception should be open until 11 pm. When I was trying to find one of the staff, a guy who looked like a drug addict came up to me and started asking questions, very annoying. He said that the woman from the reception is in shower and would come soon, and he wanted to help. Said that we should wait and he'll be back soon. My daughter was scared and my elderly mother was also stressed. There was no one else around, it was a dangerous situation. We had to leave before real trouble happened. Dangerous place! Not for women, not for children, not for anyone!
We arrived at this hotel at 9pm, an hour after we made reservation. The door to the lobby was closed and there was no bell or phone number that could be used to get any communication. I called the phone number listed in Expedia and no one answered me. This is the first time this has happened to me, after a long drive I end up on the street at night. Considering that it is indicated that the reception should be open until 11 pm. When I was trying to find one of the staff, a guy who looked like a drug addict came up to me and started asking questions, very annoying. He said that the woman from the reception is in shower and would come soon, and he wanted to help. Said that we should wait and he'll be back soon. My daughter was scared and my elderly mother was also stressed. There was no one else around, it was a dangerous situation. We had to leave before real trouble happened. Dangerous place! Not for women, not for children, not for anyone!
4
Thomas
21 de abr. de 2024
·
A estadia foi de 1 noite
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
2
Zack
30 de out. de 2023
·
A estadia foi de 1 noite
No one at the front desk to check in with
No one at the front desk to check in with
2
Denisa
31 de dez. de 2024
·
A estadia foi de 17 noites
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Feedback misto: alguns acharam conveniente, enquanto vários sentiram a área insegura ou suspeita, mencionando vadiagem e presença policial noturna.
Avaliações dos hóspedes relacionadas
2
Asuzedee
11 de mai. de 2024
·
A estadia foi de 1 noite
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
2
Brandon Kevin
23 de jan. de 2024
·
A estadia foi de 1 noite
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
Staff booked me in rooms already occupied, twice. Key card would not work, room had no label number so would get lost looking for it upon return. Abandoned car in the back with tires removed placed upon cinder blocks, room had no working television, nor toilet paper, trash can, or mirror in the bathroom. Bathroom also had holes and towels. Highly advise against this place, go anywhere else!
2
Jacob
17 de fev. de 2025
·
A estadia foi de 1 noite
Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.
Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.
2
Carlos
17 de mar. de 2024
·
A estadia foi de 2 noites
The property said that it was recently renovated but those renovations were years ago. The staff is always missing so the other guests were literally uncontrollable until late hours of the night. At one point there were 2 police cruisers at 3am in the morning. We felt totally unsafe. We almost had to leave.
The property said that it was recently renovated but those renovations were years ago. The staff is always missing so the other guests were literally uncontrollable until late hours of the night. At one point there were 2 police cruisers at 3am in the morning. We felt totally unsafe. We almost had to leave.
2
Alla
25 de dez. de 2023
·
A estadia foi de 1 noite
We arrived at this hotel at 9pm, an hour after we made reservation. The door to the lobby was closed and there was no bell or phone number that could be used to get any communication. I called the phone number listed in Expedia and no one answered me. This is the first time this has happened to me, after a long drive I end up on the street at night. Considering that it is indicated that the reception should be open until 11 pm. When I was trying to find one of the staff, a guy who looked like a drug addict came up to me and started asking questions, very annoying. He said that the woman from the reception is in shower and would come soon, and he wanted to help. Said that we should wait and he'll be back soon. My daughter was scared and my elderly mother was also stressed. There was no one else around, it was a dangerous situation. We had to leave before real trouble happened. Dangerous place! Not for women, not for children, not for anyone!
We arrived at this hotel at 9pm, an hour after we made reservation. The door to the lobby was closed and there was no bell or phone number that could be used to get any communication. I called the phone number listed in Expedia and no one answered me. This is the first time this has happened to me, after a long drive I end up on the street at night. Considering that it is indicated that the reception should be open until 11 pm. When I was trying to find one of the staff, a guy who looked like a drug addict came up to me and started asking questions, very annoying. He said that the woman from the reception is in shower and would come soon, and he wanted to help. Said that we should wait and he'll be back soon. My daughter was scared and my elderly mother was also stressed. There was no one else around, it was a dangerous situation. We had to leave before real trouble happened. Dangerous place! Not for women, not for children, not for anyone!
2
George
11 de jul. de 2025
·
A estadia foi de 2 noites
Rooms were nasty dirty. Had hookers in the walkways working. The place is a bait and switch. The photos on the site are nothing like what you get. Ruined our family vacation. Would not refund even thou we did not even spend an hour there. The place is in safe and unsanitary.
Rooms were nasty dirty. Had hookers in the walkways working. The place is a bait and switch. The photos on the site are nothing like what you get. Ruined our family vacation. Would not refund even thou we did not even spend an hour there. The place is in safe and unsanitary.
8
Dante
12 de jul. de 2024
·
A estadia foi de 14 noites
Convenient location
Convenient location
2
John
17 de mar. de 2024
·
A estadia foi de 3 noites
It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.
It’s a dump. Dirty nasty, stain on the bed, fire alarm not where it should be. Been on this earth 60 and this place has to be the worst I ever seen. Needs to be condemned the fire and health inspector should do a visit and shut this place down is very bad for Savannah Georgia.
2
Denisa
31 de dez. de 2024
·
A estadia foi de 17 noites
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Múltiplas avaliações afirmam que o café da manhã não foi fornecido, apesar de estar anunciado. Nenhuma experiência gastronômica positiva consistente é mencionada.
Avaliações dos hóspedes relacionadas
2
Asuzedee
11 de mai. de 2024
·
A estadia foi de 1 noite
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
When I get to this hotel found out that the Wi-Fi connection is not working it's very low the bathroom door does not shed his swollen and it's all dirty around the toilets can't use your shower because the faucet doesn't even come on and mold is on the ceiling along with the sink doesn't produce any hot water I've been told by the staff that they didn't have any hot water it also advertised for breakfast also which is no breakfast in the morning they said that it was all false and advertisement when it came down to the breakfast and the hotel itself it looked very junky around the area is uncapped the bedroom it was let's just say it was comfortable but it was still horrible couldn't barely watch any television at all because we have to go through two remotes control just in order to watch television that hotel is the horrible and the most disgusting place I will ever go back to ever again don't rent there at all
8
Felicia
22 de mar. de 2024
·
A estadia foi de 2 noites
I didn't like that pool wasnt ready. And no breakfast for the guests.
I didn't like that pool wasnt ready. And no breakfast for the guests.
4
Thomas
21 de abr. de 2024
·
A estadia foi de 1 noite
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
Apparently this property is going through a lot of changes because of an ownership change. We have stayed here numerous times in the past and it provided what we wanted. But this time was different. The people working were fantastic and tried their very best. But there was none in a leadership position available to help. Our first room was a dungeon. No idea why they would even sell that room. Nothing on the wall. Dingy lighting. No ice bucket. No toilet paper. No working TV. Awful towels. White paint all over spots on the walls. We moved. Much nicer room. But no working TV, no toilet paper. Only one end table. No chair. No trash can. They tried to fix the tv but what was needed was locked up and no one on site had access. So they wanted to move us again but upon inspection couldn’t find a suitable room to move. Outside landscaping was non existent. Weeds everywhere. No breakfast of any sort. The ownership was making these workers go to other rooms to take toilet paper because they didn’t have any on site. Ownership couldn’t go to wal mart and buy a few cases? The whole place needs a power wash. I want to emphasize the people on site tried everything they could to help and were as nice as can be. Maybe there is a plan but there were no signs nothing to indicate improvements. Again this is our 4th 5th time and we have it average every time because that was our expectation. This experience is refund worthy. Until noted different I wouldn't pay in advance.
2
Denisa
31 de dez. de 2024
·
A estadia foi de 17 noites
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially gambling with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.
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Políticas da propriedade
Check-in
Check-out
De 12:00 a 23:00
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
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dezembro 2026
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|---|---|---|---|---|---|---|
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-12: 78.20583094127656USD
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A receção está aberta diariamente das 7:00 às 23:00. Este alojamento não oferece check-in fora de horas. A receção conta com funcionários apenas durante um certo horário.A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 21 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo e kit de primeiros socorros.
- A piscina sazonal estará aberta de 01 de maio a 31 de outubro.
- A piscina está aberta das 9:00 às 21:00.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
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Wi-fi gratuito
Área de piquenique/Mesas
Área designada para fumadores
Cerca à volta da piscina
Parking (Self) (free)
Front Desk (limited hours)
Geral
Área de piquenique/Mesas
Cerca à volta da piscina
Pool Hoist (on site)
Upper Floors (Stairs Only)
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Serviços
Área designada para fumadores
Front Desk (limited hours)
Laundry Facilities
Well-Lit Path to Entrance
Estacionamento
Parking (Self) (free)
Parking (Uncovered)
Atividades
Pool Umbrellas
Pool (Seasonal Outdoor)
Internet
Wi-fi gratuito