Suburban Studios Orlando - Ocoee-Winter Garden

The hotel elevator was not working properly. There were no bed side lights. Wi fi was sketchy but cable was good.

Lady at the front desk isn’t winning any personality awards anytime soon! Step off the elevator, to a non smoking floor, met with cigarette smoke smell. AC worked really well. Nowhere to place shower items in shower. Bed was actually pretty comfortable. Ice machine noise was annoying late into the evening. Shower water didn’t get very hot. Shower stream was light.

Well lite, secure and very clean.

The overall condition of property, inside and out was Stephanie and ASHLEY 5star. Well lite and secure parking , rooms are very clean, and spacious. Stove top, microwave and fridge , and bedding and mattress where just right.

The phone didnt even have a cord in the room to call down to the desk. No pool towels loud guests at all hours of the night. The water in the hotel smelled like pond water. The only thing i liked was our private bathroom

Nice area and the staff was nice and very helpful. I booked a room for my two kids, thier dad and myself. I was only given two towels for 4 people. There were no washcloths to bathe so we had to go buy some. The kids were excited to go in the pool, but didn't get to go because it was dirty and had dead animals in it from the night before i was told by another tenant. They did not clean it. You could still see the fecal matter and a lot of leaves were still in it

Property was clean, well appointed, quiet and the parking was ample. Found this to be a good economical choice for stay in Winter Garden. The Denny's out front was convenient for dining as well. The staff were friendly and helpful. One thing I noted was that the door leading out to the pool area did not latch. This should be a key access only door for security reasons.

Well lite, quiet, safe parking, and very clean

Was nice and quiet, sofe beds and safe parking

Horrible! We stood here for 3 nights, they never clean the room, we only had coffee for one day. We never had coffee in the room again we only had two towels for three of us. I had to go and buy more towels. We had no hot water in the sink to wash our face when you took a shower all the water was all over the floor. It was like stepping into a pool we had to use towels to clean the bathroom floor. The elevator was horrible. Every time you landed on the second floor the elevator was horrible the way it stopped. I screamed every time it stopped on the second floor. They told us they don’t clean the room every day they do it once a week. Worst worst place I ever stayed. Will never stay there again. I pay too much money for three nights to sleep in that type of atmosphere.

Property was NOT clean. Room was dark, dingy, and smelled of smoke and mold. I fled moments after check in. Staff was not overly welcoming, but thankfully was understanding and gave me a refund for my stay.

Didn't have curtains. Furniture was beat up, and the room smelled

I like the remodel of the hotel. What I didn't like is once I left my neck was itchy with bumps from the sheets and pillow. I don't think it was watched or clean.

Room were ok but roaches are everywhere, hallways smells like smoke and people are smoking everywhere,and when you try to drive through there people playing soccer ball in the parking lots plus when you try to get to your room you will be lucky if your room keys work: my whole 2 nights over there wasn’t great.

Do not stay here..Very bad experience I drove over 13hrs to get with my kids and the rooms had roaches and I got moved to another room on different floor and same thing roaches.. Roach infested..!!!!😡😡😡

There were a dead roach at the bathroom door at my arrival. Ine of the towels had a double red stain......

Bugs in the shower, musky smell in hotel room. Bed was poor quality

Hotel was disgusting. Checked out after first night. Had an odor…. Not sufficient light.

Key card failed 4 times on first attempted room assignment, finally (my insistence) got it right with another room whose card key system actually worked. Room had an overpowering smell of bad, low-quality industrial ("cleaning"??) chemicals. Floor in room was filthy, turned white socks brown within 2 minutes. If you're accustomed to decent hotel rooms, this place is not for you

Room, staff, ammenities! You name it, was the absolute worst place i have ever stayed in! Room was filthy, i had to get cleaning supplies and clean it myself before i could even sit anything down in the room. Staff refused me the wifi password.

Fortunately, I did not take my wife on this trip. On check you sign a paper detailing how much it will cost you if you steal anything in the room (shoer curtains, lamp, etc. Tells you all you need to know. Adequate and comfortable place to sleep but extremely basic feeling. Paint chipped. Low quality contents. (Towels were surprisingly nice.). In summary adequate and acceptable if you have low expectations.

internet was slow, coverage not so good. the tv’s require it to work.

When I first drove up to the property, I thought I might be sorry that I had selected the Suburban, but I was pleasantly surprised instead. Although the property is in serious need of updating, and the rooms are dark and old-fashioned, it was oddly comfortable. Because of its extended stay classification, the rooms are relatively large and have a full-size refrigerator, along with a sink, and cooktop. For an old building, our bathroom was freshly renovated and very clean, and the beds were oddly comfortable. I had spent a week traveling from South Florida to Winter Garden, and without hesitation, I can say that my most comfortable night’s sleep was at the Suburban. It was even more comfortable than the three nights I spent at the Hyatt in Boca Raton! My biggest pet peeve with any hotel is that I like the room cold while I sleep, but most hotel A/C’s cycle down at night and I end up sweating. Surprisingly, this was not the case at the Suburban. The room stayed cool all night, allowing me to sleep through the night comfortably, whereas I was sweating at the Hyatt. If you’re looking for a shiny, fancy hotel, this is not the place, but if you’re looking for a relatively inexpensive place to spend a couple of nights, it was definitely acceptable.

Toilet seat was loose. Fridge was not level and it was not cold. We did book minutes before our arrival. Almost no toilet paper. I didn't see any extra.

Lady at the front desk isn’t winning any personality awards anytime soon! Step off the elevator, to a non smoking floor, met with cigarette smoke smell. AC worked really well. Nowhere to place shower items in shower. Bed was actually pretty comfortable. Ice machine noise was annoying late into the evening. Shower water didn’t get very hot. Shower stream was light.

The overall condition of property, inside and out was Stephanie and ASHLEY 5star. Well lite and secure parking , rooms are very clean, and spacious. Stove top, microwave and fridge , and bedding and mattress where just right.

Noisy neighbors who stayed up late. Noisy late arrivals at 2:30 am. Appears to have more long term stays rather than short term stays. Otherwise, an average experience.

We arrived at the hotel at 10:30 PM. The receptionist barely acknowledged us. We were handed our keys and told our room number. We went to our room and attempted to get in. The keys did not work. I went back down to the receptionist and was told that the keys were right. I went back upstairs tried the keys again, they did not work. Went back down and again the receptionist argued that the keys were fine. She sent another employee up with us to try and figure out what was going on, come to find out she had written the wrong room number on our key holder. There was no apology or even an acknowledgement of her error. The room was what I referred to as lipstick on a pig. The tile work in the bathroom was horrific. There’s no shelf in the shower to put anything on. It is just the basic standard Vinyl surround. The bed is covered with plastic wrap so every time you rolled over, you felt like you were in a bag of Fritos. Definitely will not be staying again very disappointed oh, and on Hotels.com. It said breakfast was included. There was no breakfast.

The property looks nice but, our rooms AC didn’t work … and we had to change rooms second night there at 3 am … it was hot !

Room was modern and comfortable.

Great property and excellent staff!

Stayed a few weeks. Staff is Great.

Rude staff. The room was not cleaned and no clean towels were given. When asked they were very rude. The area felt unsafe.

Clean and great customer service. Will definitely return.

Awesome, as always. The manager and his crew are always very attentive and the service is outstanding!

We arrived at the hotel at 10:30 PM. The receptionist barely acknowledged us. We were handed our keys and told our room number. We went to our room and attempted to get in. The keys did not work. I went back down to the receptionist and was told that the keys were right. I went back upstairs tried the keys again, they did not work. Went back down and again the receptionist argued that the keys were fine. She sent another employee up with us to try and figure out what was going on, come to find out she had written the wrong room number on our key holder. There was no apology or even an acknowledgement of her error. The room was what I referred to as lipstick on a pig. The tile work in the bathroom was horrific. There’s no shelf in the shower to put anything on. It is just the basic standard Vinyl surround. The bed is covered with plastic wrap so every time you rolled over, you felt like you were in a bag of Fritos. Definitely will not be staying again very disappointed oh, and on Hotels.com. It said breakfast was included. There was no breakfast.

Excellent service

This is the worst place someone wants to stay in. I will not go back even for free. Front desk attendant was terrible, does not have the slightest idea what a customer service is. DO NOT RECCOMEND IT AT ALL.

Overall the stay was excellent, except for the need to leave a $100 security deposit that would not be returned until the reviewed the room condition and determined if I took anything that belonged to the hotel. This was very insulting as I am a handicapped senior citizen (81 years of age) staying in a handicaped room. In addition, the deposit would not be returned to my credit card for several business days. This is even more insulting.

Well to begin with i know check in is at 3 i arrived at 2:45 and was told there where no rooms available that was clean at the time to checkbackin like 20min. Then once checked in went to take a shower and released we had no wash cloths so went back to the front desk and the lady told me she would have someone bring some to the room so we sat and waited for like 20 min and i went back to the front desk to find there had been a shift change and the lady that was working the front desk never told anyone that we needed wash clothes so the lady that was working the desk now went and got them for me she was very attentive and friendly unlike the the first lady was.well ten after me and my son got back from dinner he used the restroom and the toilet backed up and we had to have them come plunge it well it wasn't really clean water in the toilet if you know what i mean and the gentleman just let the water drip on the floor all the through our room from the bathroom to the door. Finally we get to bed gotta be up early for my son's fishing tournament so gotta get up around 4 in the morning well got woke up to what sounded like a frat party screaming yelling banging loud music the hole 9 so i tried calling the front desk and of course no answer so i tried going back to sleep witch didn't happen. I really liked the size of the room but out of all the hotels I've stayed in this was by far the worst experience I've ever had and will not be returning to this location

Very clean. Nice staff. Good location

I love the area where the hotel is located. Very quiet and plenty of places to eat. This is my second time staying at this hotel and I have to say it would continue to stay there again. The only set back was that maid service does not come to your room to check if you need any supplies like tiolet tissue. I had to go to the front desk to ask for one because my room had run out.

The area around is great, lots of nearby stores and restaurants and close to all attractions. The property itself smells a little like mildew and it smelled like marijuana all throughout the floor I was staying on. A little noisy throughout the night and there was a dog barking in the middle of the night in the room next door.

Well lite, secure and very clean.

Great stay. Older property but maintained Staff was wonderful and helpful Convenient access to everything you’d need by walking or short drive.

Property was clean, well appointed, quiet and the parking was ample. Found this to be a good economical choice for stay in Winter Garden. The Denny's out front was convenient for dining as well. The staff were friendly and helpful. One thing I noted was that the door leading out to the pool area did not latch. This should be a key access only door for security reasons.

Well lite, quiet, safe parking, and very clean

Was nice and quiet, sofe beds and safe parking

Vlean hotel. Good area

Nice area

We always stay there close to family, just need some extra pillows towels and wash clothes everything else was good and need a coffee bar

liked breakfast at Dennys

We arrived at the hotel at 10:30 PM. The receptionist barely acknowledged us. We were handed our keys and told our room number. We went to our room and attempted to get in. The keys did not work. I went back down to the receptionist and was told that the keys were right. I went back upstairs tried the keys again, they did not work. Went back down and again the receptionist argued that the keys were fine. She sent another employee up with us to try and figure out what was going on, come to find out she had written the wrong room number on our key holder. There was no apology or even an acknowledgement of her error. The room was what I referred to as lipstick on a pig. The tile work in the bathroom was horrific. There’s no shelf in the shower to put anything on. It is just the basic standard Vinyl surround. The bed is covered with plastic wrap so every time you rolled over, you felt like you were in a bag of Fritos. Definitely will not be staying again very disappointed oh, and on Hotels.com. It said breakfast was included. There was no breakfast.

Property was clean, well appointed, quiet and the parking was ample. Found this to be a good economical choice for stay in Winter Garden. The Denny's out front was convenient for dining as well. The staff were friendly and helpful. One thing I noted was that the door leading out to the pool area did not latch. This should be a key access only door for security reasons.

Not bad. Was charged $7 extra when i arrived, couldn't understand the front desk girl because of her accent so I just accepted it. TV was a little small for the room as opposed to the fridge that seemed a little large for room. Bought some food from their "pantry" but they had no plastic ware for me to eat with. Why sell food if your don't offer some type of utensils. Other than that not to bad. Comfy bed.

Horrible! We stood here for 3 nights, they never clean the room, we only had coffee for one day. We never had coffee in the room again we only had two towels for three of us. I had to go and buy more towels. We had no hot water in the sink to wash our face when you took a shower all the water was all over the floor. It was like stepping into a pool we had to use towels to clean the bathroom floor. The elevator was horrible. Every time you landed on the second floor the elevator was horrible the way it stopped. I screamed every time it stopped on the second floor. They told us they don’t clean the room every day they do it once a week. Worst worst place I ever stayed. Will never stay there again. I pay too much money for three nights to sleep in that type of atmosphere.

Everything was nice except the wifi connection was poor and the delay of coffee. Other than that i enjoyed my stay and got much needed rest!