Savoy Le Grand Hotel Marrakech
From
191 US$
/ noche
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From
191 US$
/ noche
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 2 piscinas al aire libre y 2 cubiertas, además de un centro de bienestar. Encontra...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 2 piscinas al aire libre y 2 cubiertas, además de un centro de bienestar. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una peluquería.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y servicio de transporte al punto de embarque de cruceros.
Comida
Degusta algo de cocina internacional en Le Metropole, uno de los 4 restaurantes de este hotel. El alojamiento también te ofrece servicio de habitaciones las 24 horas y una cafetería. Apaga tu sed en uno de los 4 bares con salón o los 3 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:30.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 444 habitaciones con minibar y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado está provisto de artículos de higiene personal gratuitos y bidés. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), cafetera y tetera y teléfono.
Ubicación
Si decides alojarte en Savoy Le Grand Hotel, disfrutarás de una fantástica ubicación en el centro de Marrakech, a solo diez minutos en coche de Plaza de Yamaa el Fna y Plaza de Marrakech. Además, este hotel de lujo se encuentra a 5,5 km de Jardín Majorelle y a 0,9 km de Jardines de la Menara.
Qué hay cerca
Avenida de Mohamed VI(0.1 millas)
Centro comercial Menara Mall(0.2 millas)
Place de la Jeunesse(0.4 millas)
Jardines de la Menara(0.6 millas)
Palais des Congrès(0.7 millas)
Bab Jedid(0.7 millas)
Casino de Marrakech(0.8 millas)
Le Grand Casino de La Mamounia(0.8 millas)
Complejo Royal Tennis Harti(0.9 millas)
Jardín Harti(0.9 millas)
Cyber Parc(0.9 millas)
Teatro Real(1.1 millas)
Mezquita Koutoubia(1.1 millas)
Centro de Artesanía Marrakech(1.2 millas)
Place du 16 Novembre(1.4 millas)
El aeropuerto más práctico para llegar a Savoy Le Grand Hotel se encuentra en Marrakech (RAK-Menara)(2.6 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
Avenue de la ménara BP 528, Marrakech, Marrakech, Marruecos
Avenida de Mohamed VI (0.1 millas)
Centro comercial Menara Mall (0.2 millas)
Place de la Jeunesse (0.4 millas)
Jardines de la Menara (0.6 millas)
Palais des Congrès (0.7 millas)
Bab Jedid (0.7 millas)
Opciones de habitación
10
Habitación Deluxe, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
463 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
12
Habitación Premium doble, 1 cama de matrimonio grande, vistas a la piscina (Prestige)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Habitación Deluxe, 2 camas individuales
Detalles de la oferta
2 Camas Individuales
Capacidad: 2
463 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
10
Habitación, 1 cama de matrimonio grande, vistas a la piscina (Prestige)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
463 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
10
Suite Deluxe a Une Chambre-Vue Jardin
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
958 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
8
Habitación Premium con 2 camas individuales, 2 camas individuales, vistas a la piscina
Detalles de la oferta
2 Camas Individuales
Capacidad: 3
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
13
Suite Prestige a Une Chambre-Vue Piscine
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
958 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera de inmersión profunda
8
Habitación, 2 camas individuales, vistas a la piscina
Detalles de la oferta
2 Camas Individuales
Capacidad: 3
463 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
9
Suite superior, 1 habitación
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
958 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera
1
Suite presidencial
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 5
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera de inmersión profunda
11
Suite Prestige a Deux Chambres Vue Piscine
Detalles de la oferta
1 Cama Individual
Capacidad: 5
1390 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera de inmersión profunda
Reseñas de los huéspedes sobre Savoy Le Grand Hotel Marrakech
8.1
Muy bueno
Basado en 3103 comentarios verificados
¿Quién se queda aquí?
Trabajo
6%
Pareja
45%
Familia
20%
Grupo
23%
Solo/a
3%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Según las reseñas más recientes, el Savoy Le Grand Hotel Marrakech es elogiado por su conveniente ubicación junto al Menara Mall y sus atractivas zonas de piscina, aunque a menudo se señalan inconsistencias en el servicio, habitaciones anticuadas y obras o ruidos molestos.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Según las reseñas más recientes, el Savoy Le Grand Hotel Marrakech es elogiado por su conveniente ubicación junto al Menara Mall y sus atractivas zonas de piscina, aunque a menudo se señalan inconsistencias en el servicio, habitaciones anticuadas y obras o ruidos molestos.
Las instalaciones son generalmente impresionantes, aunque a menudo se requiere un pago adicional por el spa y las piscinas al aire libre pueden estar sin calefacción. La limpieza y el mantenimiento varían desde habitaciones impecables hasta quejas sobre olores, accesorios rotos y retrasos en el servicio de limpieza. La calidad del desayuno es ampliamente apreciada, pero el servicio en el restaurante y en el desayuno se describe repetidamente como lento o poco atento. Espere un resort bien ubicado con buenas comodidades, pero con una ejecución desigual.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Se destacan las amplias zonas de piscina, incluyendo una opción cubierta, y un gimnasio decente, pero el spa/sauna suele tener un coste adicional y las piscinas al aire libre a veces están frías; algunos mencionan el cierre temprano de la piscina y la construcción ocasional.
Reseñas de huéspedes relacionadas
10
Ayesha N
4 oct 2025
·
Se alojó 5 noches
Savoy was amazing, the property was very well maintained and the staff provided stellar customer service. It was in a prime location making traveling to our tours very easy. The daily breakfast was such a nice touch the options were endless and very tasty. I would definitely recommend Savoy for your upcoming stay in Marakesh. One area of opportunity, the pool closed very early! Extended pool hours is highly recommended.
Savoy was amazing, the property was very well maintained and the staff provided stellar customer service. It was in a prime location making traveling to our tours very easy. The daily breakfast was such a nice touch the options were endless and very tasty. I would definitely recommend Savoy for your upcoming stay in Marakesh. One area of opportunity, the pool closed very early! Extended pool hours is highly recommended.
10
Michael
2 mar 2025
·
Se alojó 3 noches
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
6
Volker
25 feb 2025
·
Se alojó 3 noches
Small things make a 5 star hotel and this is where Savoy falls down. Tired looking guest rooms, poor room service not emptying bins etc., overpriced drinks, no towels in gym… pool and spa excellent but overall a 3-4 star experience at 5 star prices.
Small things make a 5 star hotel and this is where Savoy falls down. Tired looking guest rooms, poor room service not emptying bins etc., overpriced drinks, no towels in gym… pool and spa excellent but overall a 3-4 star experience at 5 star prices.
10
Charlotte
2 ene 2026
·
Se alojó 1 noche
Väldigt bra frukost. Rymlig fitness club,
Väldigt bra frukost. Rymlig fitness club,
6
Jonna
1 mar 2026
·
Se alojó 1 noche
The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.
The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.
4
andreas
26 ene 2026
·
Se alojó 2 noches
Not optimal spa not free
Not optimal spa not free
8
Christopher
12 nov 2024
·
Se alojó 3 noches
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
10
Andrew
22 abr 2025
·
Se alojó 1 noche
Great hotel. Very helpful staff. Great facilities, excellent gym.
Great hotel. Very helpful staff. Great facilities, excellent gym.
10
REGINA
17 abr 2024
·
Se alojó 2 noches
Fantastic hotel , the pools amazing !! Dinner buffet by the pool with singer was fantastic I really recommend this hotel !! Connect with nice shopping
Fantastic hotel , the pools amazing !! Dinner buffet by the pool with singer was fantastic I really recommend this hotel !! Connect with nice shopping
8
Jane
28 oct 2025
·
Se alojó 6 noches
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Comentarios mixtos: muchos encontraron las habitaciones muy limpias, mientras que otros informaron sobre olores, pelo, plagas y un servicio de limpieza inconsistente, junto con problemas de mantenimiento como fugas o cerraduras defectuosas.
Reseñas de huéspedes relacionadas
2
Obaid
24 ene 2025
·
Se alojó 2 noches
Shower was dripping water, unable to take proper shower. I complained but no one came to fix the issue.
Shower was dripping water, unable to take proper shower. I complained but no one came to fix the issue.
10
Katja
16 nov 2025
·
Se alojó 1 noche
Zimmer war perfekt. Sauber. Grosszügig. Service sehr gut.
Zimmer war perfekt. Sauber. Grosszügig. Service sehr gut.
10
ghada
9 sept 2025
·
Se alojó 5 noches
Very clean
Very clean
2
Anna
21 feb 2026
·
Se alojó 3 noches
Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.
Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.
2
Nino
6 ene 2026
·
Se alojó 3 noches
Savoy is probably the worst 5 star hotel I have been too after traveling to 124 countries. It’s dirty, outdated, rude service and noisy. The breakfast was the dirtiest part after the rooms. It was curly hair all over the bathrooms (we had a suite) They ignored mid stay cleaning - we had to complain to even get new towels. We also found 2 dead cockroaches under the bed. This is not a 5 star hotel.
Savoy is probably the worst 5 star hotel I have been too after traveling to 124 countries. It’s dirty, outdated, rude service and noisy. The breakfast was the dirtiest part after the rooms. It was curly hair all over the bathrooms (we had a suite) They ignored mid stay cleaning - we had to complain to even get new towels. We also found 2 dead cockroaches under the bed. This is not a 5 star hotel.
8
Moheeni
3 ene 2025
·
Se alojó 5 noches
Great hotel and staff are very kind and helpful. However I don’t think it’s as clean as it should be.
Great hotel and staff are very kind and helpful. However I don’t think it’s as clean as it should be.
8
Marta
6 abr 2025
·
Se alojó 1 noche
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
10
Najat
16 nov 2025
·
Se alojó 1 noche
Super hôtel ! Propre, la chambre est spacieuse, insonorisée. Très bon petit déjeuner. Le personnel est vraiment bien. L'emplacement est bien. J'ai passé un très bon séjour. Je compte revenir avec ma famille. Je recommande !
Super hôtel ! Propre, la chambre est spacieuse, insonorisée. Très bon petit déjeuner. Le personnel est vraiment bien. L'emplacement est bien. J'ai passé un très bon séjour. Je compte revenir avec ma famille. Je recommande !
4
Ithsham
12 nov 2024
·
Se alojó 1 noche
The rooms aren’t clean they very old fashion the room stinks and the to thinly has couple Chanel’s no YouTube or Netflix
The rooms aren’t clean they very old fashion the room stinks and the to thinly has couple Chanel’s no YouTube or Netflix
4
Giandomenico
5 ene 2023
·
Se alojó 19.361 noches
5 stelle forse negli anni '60, oggi vale al max 3 stelle. Troppo grande da gestire, il controllo sulla struttura é chiaramente sfuggito di mano. Servizio bar praticamente inesistente, pulizia stanza insufficiente, minibar non riempito, asciugamani e carta igienica da cercarseli da soli per l‘albergo, doccia nella vasca da bagno con tendina, i prezzi, come in tutto il Marocco, da furto con destrezza ed in continua crescita (delle birre anche nel corso della stessa giornata), cambio e bancomat ci sono ma non sono funzionanti, é l‘unico albergo a Marrakesh che non ha taxi davanti in attesa. Uniche note positive la colazione molto abbondante ed il personale gentile nella sala colazione. La sensazione che si ha, come in tutto il Marocco, é che si viene considerati come „dollaro“ ambulante da sfruttare e non come ospite da servire.
5 stelle forse negli anni '60, oggi vale al max 3 stelle. Troppo grande da gestire, il controllo sulla struttura é chiaramente sfuggito di mano. Servizio bar praticamente inesistente, pulizia stanza insufficiente, minibar non riempito, asciugamani e carta igienica da cercarseli da soli per l‘albergo, doccia nella vasca da bagno con tendina, i prezzi, come in tutto il Marocco, da furto con destrezza ed in continua crescita (delle birre anche nel corso della stessa giornata), cambio e bancomat ci sono ma non sono funzionanti, é l‘unico albergo a Marrakesh che non ha taxi davanti in attesa. Uniche note positive la colazione molto abbondante ed il personale gentile nella sala colazione. La sensazione che si ha, come in tutto il Marocco, é che si viene considerati come „dollaro“ ambulante da sfruttare e non come ospite da servire.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y cómodas, algunas renovadas, pero muchas se sienten anticuadas. El aire acondicionado puede ser débil o estar desactivado en ciertas temporadas, el ruido de los pasillos o las zonas de la piscina es común, y el Wi-Fi en las habitaciones es ocasionalmente poco fiable; se producen errores en las reservas.
Reseñas de huéspedes relacionadas
8
Marline
18 abr 2025
·
I love our stay at Savoy. I used the spa which was awesome. The restaurant was just ok. The service was slow. We waited for 15 minutes and still no waiter came to get our order. I had to get up and looked for someone to attend to us. Breakfast was wonderful. Lots of variety. But staff was just ok. Not too attentive and had to get up to get myself water etc. WiFi is only good at the lobby. Hardly get any wifi in the room. Being in close proximity to the mall and outside restaurants were a plus. Great and safe location.
I love our stay at Savoy. I used the spa which was awesome. The restaurant was just ok. The service was slow. We waited for 15 minutes and still no waiter came to get our order. I had to get up and looked for someone to attend to us. Breakfast was wonderful. Lots of variety. But staff was just ok. Not too attentive and had to get up to get myself water etc. WiFi is only good at the lobby. Hardly get any wifi in the room. Being in close proximity to the mall and outside restaurants were a plus. Great and safe location.
4
RAMY
7 oct 2025
·
Se alojó 4 noches
Rooms are bad and be careful they give you different room from your original booking
Rooms are bad and be careful they give you different room from your original booking
10
Robert
20 ene 2025
·
Se alojó 1 noche
The perfect modern hotel 5 minutes from the airport! Large, modern rooms with comfortable beds. Highly recommend this hotel: midway between The Medina & RAK.
The perfect modern hotel 5 minutes from the airport! Large, modern rooms with comfortable beds. Highly recommend this hotel: midway between The Medina & RAK.
6
Rajesh
31 mar 2025
·
Se alojó 4 noches
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
6
Andrew
23 feb 2026
·
Se alojó 4 noches
Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.
Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.
8
Christopher
12 nov 2024
·
Se alojó 3 noches
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
4
Ari
27 feb 2026
·
Se alojó 3 noches
room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's "winter", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!
room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's "winter", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!
8
Marta
6 abr 2025
·
Se alojó 1 noche
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
10
ROBIN
31 mar 2025
·
Se alojó 1 noche
Great hotel! Some rooms are renovated, so ask for those rooms
Great hotel! Some rooms are renovated, so ask for those rooms
10
Veronica
19 abr 2025
·
Se alojó 4 noches
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es inconsistente: numerosos huéspedes señalan respuestas lentas, trato brusco en la recepción, políticas estrictas o confusas (comida/alcohol externa, desactivación temprana de la llave) y falta de seguimiento, aunque otros elogian al personal amable y servicial.
Reseñas de huéspedes relacionadas
6
Irina
17 jul 2024
·
Se alojó 4 noches
We travelled through Morocco for 9 days before arriving to Savoy. It was an only hotel where we had very cold welcome and we had difficulty getting help with luggage. We had a nice suite, but my daughter’s bed was not ready. It took 3 separate visits of different people and 1.5 hrs to get the bed ready. We had no room service for 2 days at all and day 3 the lady knocked on the door and asked me if we needed anything. The room was cleaned on day 4 but there was only one clean towel left after cleaning when 3 of us returned from the pool. The highlight of the hotel is the location as it’s very walkable with plenty of choices to eat. The breakfast is very nice but again the service is not. If you have to ask for something from staff it takes forever to arrive. The amenities at the hotel are nice but the level of service is not good.
We travelled through Morocco for 9 days before arriving to Savoy. It was an only hotel where we had very cold welcome and we had difficulty getting help with luggage. We had a nice suite, but my daughter’s bed was not ready. It took 3 separate visits of different people and 1.5 hrs to get the bed ready. We had no room service for 2 days at all and day 3 the lady knocked on the door and asked me if we needed anything. The room was cleaned on day 4 but there was only one clean towel left after cleaning when 3 of us returned from the pool. The highlight of the hotel is the location as it’s very walkable with plenty of choices to eat. The breakfast is very nice but again the service is not. If you have to ask for something from staff it takes forever to arrive. The amenities at the hotel are nice but the level of service is not good.
8
Vanessa
7 oct 2025
·
Se alojó 4 noches
Lovely hotel with good facilities and good choice of restaurants, also good location. But unfortunately staff were not very friendly or helpful and service was not good.
Lovely hotel with good facilities and good choice of restaurants, also good location. But unfortunately staff were not very friendly or helpful and service was not good.
10
Shereen
24 jul 2023
·
Amazing hotel. The staff is so welcoming and kind. The rooms are clean. 10/10, would stay here again.
Amazing hotel. The staff is so welcoming and kind. The rooms are clean. 10/10, would stay here again.
6
Rajesh
31 mar 2025
·
Se alojó 4 noches
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
2
Karolina
6 feb 2026
·
Se alojó 1 noche
Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.
Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.
8
Reyadh
17 jul 2024
·
Se alojó 4 noches
Hotel overall is nice but the service “room service very slow”
Hotel overall is nice but the service “room service very slow”
8
Blanca
4 nov 2025
·
Se alojó 4 noches
Our stay at the hotel was great! The property was clean and well-maintained, and the staff were very attentive to all our needs. We noticed that some upgrades and expansions were being made to the building, but there was no noise or disruption during our stay. Having tea available in the lobby throughout the day was also a lovely touch that made our visit even more enjoyable.
Our stay at the hotel was great! The property was clean and well-maintained, and the staff were very attentive to all our needs. We noticed that some upgrades and expansions were being made to the building, but there was no noise or disruption during our stay. Having tea available in the lobby throughout the day was also a lovely touch that made our visit even more enjoyable.
2
Ashley
3 sept 2023
·
Se alojó 5 noches
Fatima (Guest relations)was fantastic. 5 star rating. Just started working here. Assim was very helpful. Door staff was friendly. Breakfast staff was nice. Room cleaners very good. Made my birthday special. Reception was terrible. I bought a pool view room. They downgraded me to the other side so was facing the garden. We complained and asked for a dinner meal voucher. We was told no. 30 minutes later, we was told the room I paid for I could have it. By that time we had unpacked and was not moving room. Management and reception staff this is not how you deal with clients. I fly to 20 countries a year, so I’m often in hotels. Then when we checked out, the reception argued about our late check out status when part of Expedia we had it and it was supposed to be on our booking. Then to be allowed to leave the hotel, they have to give you a card. Our we in a prison?! Also, whilst in the lobby. A Z list football team stands where I am then I was told to move so they could take a photo. There was staff members that did a good job but overall service was poor from front desk and management regarding what we was entitled to with Expedia benefits. My room was downgraded instead of upgraded so that and bad service from reception and management is the reason for the poor rating.
Fatima (Guest relations)was fantastic. 5 star rating. Just started working here. Assim was very helpful. Door staff was friendly. Breakfast staff was nice. Room cleaners very good. Made my birthday special. Reception was terrible. I bought a pool view room. They downgraded me to the other side so was facing the garden. We complained and asked for a dinner meal voucher. We was told no. 30 minutes later, we was told the room I paid for I could have it. By that time we had unpacked and was not moving room. Management and reception staff this is not how you deal with clients. I fly to 20 countries a year, so I’m often in hotels. Then when we checked out, the reception argued about our late check out status when part of Expedia we had it and it was supposed to be on our booking. Then to be allowed to leave the hotel, they have to give you a card. Our we in a prison?! Also, whilst in the lobby. A Z list football team stands where I am then I was told to move so they could take a photo. There was staff members that did a good job but overall service was poor from front desk and management regarding what we was entitled to with Expedia benefits. My room was downgraded instead of upgraded so that and bad service from reception and management is the reason for the poor rating.
8
Craig
27 jul 2024
·
Se alojó 3 noches
The hotel is very well-located, and the pool and outside area is very nice. However, the front desk staff is terrible. Rude and with an attitude. We speak French and Moroccan Dereja so it’s not a cultural issue. The food was plain. The rooms are overpriced for what you get. We knew it was not La Moumania, but still… overpriced.
The hotel is very well-located, and the pool and outside area is very nice. However, the front desk staff is terrible. Rude and with an attitude. We speak French and Moroccan Dereja so it’s not a cultural issue. The food was plain. The rooms are overpriced for what you get. We knew it was not La Moumania, but still… overpriced.
4
Manish Pankaj
6 may 2025
·
Se alojó 3 noches
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Excelente acceso al Menara Mall, restaurantes y transporte; a poca distancia en coche del aeropuerto y a poca distancia a pie o en taxi a la Medina y a los lugares de interés. Algunos huéspedes mencionan el ruido de la zona o de la vida nocturna.
Reseñas de huéspedes relacionadas
8
Maria Lorena
29 ago 2025
·
Se alojó 1 noche
The hotel is super clean and the breakfast options excellent . Ir felt overpriced. The location was rather loud (next to a night club, fast food restaurant and a mall)
The hotel is super clean and the breakfast options excellent . Ir felt overpriced. The location was rather loud (next to a night club, fast food restaurant and a mall)
10
VASSILIOS
18 mar 2025
·
Se alojó 3 noches
Excellent location Excellent service Excellent location worth the money
Excellent location Excellent service Excellent location worth the money
10
Phillip
4 dic 2024
·
Se alojó 7 noches
Our stay at the Savoy Le Grand was terrific. The hotel is modern and clean, and our spacious and well-appointed room (King Room Prestige). It is a short taxi ride from the airport, and most attractions are within 30-40 minutes walking distance. There are some nice restaurants and cafes around the hotel, which is also attached to a shopping mall
Our stay at the Savoy Le Grand was terrific. The hotel is modern and clean, and our spacious and well-appointed room (King Room Prestige). It is a short taxi ride from the airport, and most attractions are within 30-40 minutes walking distance. There are some nice restaurants and cafes around the hotel, which is also attached to a shopping mall
10
Imtiyaz
3 sept 2025
·
Se alojó 4 noches
Staff & breakfast was lovely and 10 minutes from airport
Staff & breakfast was lovely and 10 minutes from airport
10
Osama
5 ene 2025
·
Se alojó 4 noches
Professional staff, great pool view, amd within walkable distance to the major old city attractions.
Professional staff, great pool view, amd within walkable distance to the major old city attractions.
10
Indranil
25 abr 2024
·
Se alojó 1 noche
Large property but a bit distant from the centre.
Large property but a bit distant from the centre.
10
Joshua
25 ene 2026
·
Se alojó 2 noches
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
10
Veronica
19 abr 2025
·
Se alojó 4 noches
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
8
Jaison
29 jul 2024
·
Se alojó 3 noches
Conveniently located right next to Menara mall and easy access to the Medina.
Conveniently located right next to Menara mall and easy access to the Medina.
8
Jane
28 oct 2025
·
Se alojó 6 noches
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La variedad y la calidad del desayuno reciben muchos elogios, pero la experiencia gastronómica en general es mixta debido al servicio lento o poco atento, cenas mediocres, opciones vegetarianas limitadas, precios elevados y normas que restringen la comida o el alcohol externos.
Reseñas de huéspedes relacionadas
8
Nicholas
11 mar 2025
·
Se alojó 1 noche
Decent place and good pool. Excellent breakfast
Decent place and good pool. Excellent breakfast
10
Michael
2 mar 2025
·
Se alojó 3 noches
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
4
Krishna Devi
27 sept 2025
·
Se alojó 5 noches
Not happy that there was not a full spread for breakfast and dinner. Very disappointed. Doesn’t matter if it’s busy season or not. Very less options for vegetarians which is no good.
Not happy that there was not a full spread for breakfast and dinner. Very disappointed. Doesn’t matter if it’s busy season or not. Very less options for vegetarians which is no good.
10
Scot
1 may 2025
·
Se alojó 6 noches
the staff were the greatest!!! the breakfast buffet was incredible! the room was perfect.
the staff were the greatest!!! the breakfast buffet was incredible! the room was perfect.
8
Marline
8 may 2025
·
Se alojó 3 noches
Beautiful pool and spa. Close to shopping. Very good buffet. Service is just ok but the facilities are very good. Staff not so friendly.
Beautiful pool and spa. Close to shopping. Very good buffet. Service is just ok but the facilities are very good. Staff not so friendly.
10
Joshua
25 ene 2026
·
Se alojó 2 noches
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
10
Veronica
19 abr 2025
·
Se alojó 4 noches
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
10
Inaqui
21 dic 2025
·
Se alojó 1 noche
El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa
El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa
4
Manish Pankaj
6 may 2025
·
Se alojó 3 noches
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
8
Jane
28 oct 2025
·
Se alojó 6 noches
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Simon
3 ago 2026
·
Se alojó 3 noches
Excelente el desayuno La alberca es increíble
Excelente el desayuno La alberca es increíble
10
Sarah
6 abr 2026
·
Se alojó 1 noche
Tres bien
Tres bien
8
David
31 mar 2026
·
Se alojó 4 noches
En general todo muy bien. El servicio en el restaurant muy lento.
En general todo muy bien. El servicio en el restaurant muy lento.
10
Andrés
23 mar 2026
·
Se alojó 1 noche
Muy buena atención de todo el personal, es lo que más me gustó. Sin duda volvería.
Muy buena atención de todo el personal, es lo que más me gustó. Sin duda volvería.
10
Inaqui
21 dic 2025
·
Se alojó 1 noche
El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa
El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 18:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: 291.60318367652894USD
- 2026-09-20: 241.51825174934388USD
- 2026-09-21: 194.38584971244813USD
- 2026-09-22: 221.57071191841126USD
- 2026-09-23: 232.91967713256838USD
- 2026-09-24: NO DATA
- 2026-09-25: NO DATA
- 2026-09-26: 1485.2402100122072USD
- 2026-09-27: 231.2831020653534USD
- 2026-09-28: 282.19351200965883USD
- 2026-09-29: 282.19351200965883USD
- 2026-09-30: 281.99513874343876USD
- 2026-10-01: 434.22284205001836USD
- 2026-10-02: 293.5440537001038USD
- 2026-10-03: 291.7759829940796USD
- 2026-10-04: 250.07881577117922USD
- 2026-10-05: 252.75209916168214USD
- 2026-10-06: 250.1367950657654USD
- 2026-10-07: 301.864450317688USD
- 2026-10-08: NO DATA
- 2026-10-09: 269.7756608395386USD
- 2026-10-10: 279.2033744017029USD
- 2026-10-11: 192.40166162376406USD
- 2026-10-12: 182.07871972694397USD
- 2026-10-13: 273.8561419973755USD
- 2026-10-14: 263.5245469973755USD
- 2026-10-15: 274.7211545365143USD
- 2026-10-16: 433.4218869973755USD
- 2026-10-17: 210.7186169973755USD
- 2026-10-18: 211.8665719973755USD
- 2026-10-19: 230.54103716026307USD
- 2026-10-20: 260.43323464454653USD
- 2026-10-21: 193.74928610382082USD
- 2026-10-22: 199.2390669973755USD
- 2026-10-23: 280.81292165878295USD
- 2026-10-24: 280.81292165878295USD
- 2026-10-25: 208.49998936828615USD
- 2026-10-26: 208.99001074775697USD
- 2026-10-27: 209.7110734854126USD
- 2026-10-28: 210.540089815979USD
- 2026-10-29: 203.5897561909485USD
- 2026-10-30: 198.37950205963136USD
- 2026-10-31: 203.44058650131225USD
- 2026-11-01: 174.15834520919802USD
- 2026-11-02: 174.15834520919802USD
- 2026-11-03: 184.5388284905243USD
- 2026-11-04: 184.3156519973755USD
- 2026-11-05: 184.5388284905243USD
- 2026-11-06: 213.0145269973755USD
- 2026-11-07: 203.5897561909485USD
- 2026-11-08: 157.6146804297638USD
- 2026-11-09: 184.3156519973755USD
- 2026-11-10: 188.5846797192383USD
- 2026-11-11: 201.44965459739686USD
- 2026-11-12: 190.50911935661316USD
- 2026-11-13: 184.42882547843934USD
- 2026-11-14: 174.15834520919802USD
- 2026-11-15: 184.3156519973755USD
- 2026-11-16: 174.15834520919802USD
- 2026-11-17: 183.62879879516603USD
- 2026-11-18: 183.6141025328827USD
- 2026-11-19: 174.40003654052734USD
Ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva para organizar el registro de entrada. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad, botiquín de primeros auxilios y barreras de seguridad en las ventanas.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Se ofrece alojamiento gratuito a un máximo de un menor de hasta 12 años, siempre que ocupe la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Transporte al aeropuerto: 20.00 EUR por vehículo solo ida
- Cama adicional: 55.0 EUR por día
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Piscina cubierta
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Indoor)
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Comidas para llevar
Habitación familiar
Snack Bar/Deli
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito