SpringHill Suites by Marriott High Point Downtown

The environment was excellent...room was immaculate and classy. Really enjoyed the kitchen lady named Val. She made sure everything was stocked and even came over and kept me company when I was sitting alone. You could tell she has a wonderful spirit and I will be returning because of Val.

Easy parking, new safe and clean

This hotel is brand new, not even a year old, and a beautiful remodel of an old factory. The room was very spacious, clean and with comfortable beds & pillows. Free parking, a plus for a downtown hotel, and convenient to several restaurants. Front desk staff were helpful, courteous & friendly. The ladies (Robin or Valerie) who managed the breakfast buffet were efficient, especially in keeping the coffee pot full! Breakfast had a variety of choices, no one left hungry. An enjoyable 3-night stay, and highly recommended.

5-Star Experience Ruined by Breakfast Management From the moment we arrived, the hotel itself exceeded every expectation. The property was immaculately clean, meticulously well-maintained, and felt incredibly welcoming. A special mention must go to the front desk and housekeeping staff—they were truly phenomenal, blending warm friendliness with top-tier efficiency. Our room was absolutely perfect, spotless, and incredibly comfortable. The ONLY ISSUE that tarnished an otherwise flawless stay was the breakfast service. While the hotel advertises hot breakfast options, the execution on Saturday morning was completely unacceptable. We arrived at 7:30 AM to find the food containers entirely empty. Shockingly, management had scheduled only one single person to run the entire breakfast service on a busy weekend morning. The poor server was completely overwhelmed and could not keep up with the heavy crowd. The turnaround time to refill the stations was incredibly slow. After waiting 15 minutes without a single hot item coming out of the kitchen, my kids and I had to leave hungry. Management severely let down both their guests and their lone employee. What hotel only schedules one server for breakfast on a Saturday morning? This staffing issue needs to be addressed immediately.

We loved our stay at this Springhill. We were greeted very kindly by the woman at the front desk. Our room was super cozy and spacious. The bed was comfy and the bathroom was big with a nice walk-in shower. The only thing that was not great was the shower pressure. Overall, we were very pleased and will stay at this hotel again.