Chateau Avalon Hotel & Spa
193 US$
/ noche
Promedio para septiembre
Precios para Chateau Avalon Hotel & Spa
Selecciona fechas para ver precios y disponibilidad
193 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Chateau Avalon Hotel & Spa, los precios por noche son de 180 US$ de media en el mes más barato (junio) y de 193 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 188 US$ |
| febrero | 193 US$ |
| marzo | 185 US$ |
| abril | 183 US$ |
| mayo | 189 US$ |
| junio | 180 US$ |
| julio | 186 US$ |
| agosto | 184 US$ |
| septiembre | 193 US$ |
| octubre | 189 US$ |
| noviembre | 183 US$ |
| diciembre | 181 US$ |
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sept · 193 US$
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Más caro: febrero (aprox. 193 US$)
Más barato: junio (aprox. 180 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de celebración de bodas. Visita todas las atracciones ...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de celebración de bodas. Visita todas las atracciones turísticas en un radio de 5 millas gracias al servicio de transporte gratuito.
Servicios empresariales
Tendrás un centro de negocios abierto las 24 horas, un servicio de limusina o coche con chófer y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Aprovecha el servicio de habitaciones con horario limitado de este hotel. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. Se ofrece un desayuno a la carta todos los días de 07:00 a 10:00 con un coste adicional.
Habitaciones
Disfruta de una agradable estancia en una de las 62 habitaciones con televisión LCD. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño parcialmente abierto con ducha y bañera combinadas está provisto de bañera de hidromasaje y artículos de higiene personal de diseño. Entre las comodidades, se incluyen servicio de descubierta, además de un servicio de limpieza disponible todos los días y la posibilidad de solicitar tabla de planchar con plancha.
Ubicación
Si decides alojarte en Chateau Avalon Hotel & Spa, te encontrarás en una fantástica zona de Kansas City (I-435 Oeste), apenas te separarán 15 minutos a pie de Kansas Speedway y Hollywood Casino de Kansas Speedway. Además, este hotel spa se encuentra a 1,6 km de Estadio Children's Mercy Park y a 2,4 km de Centro comercial Legends Outlets Kansas City.
Qué hay cerca
Village West(0.1 millas)
Kansas Speedway(0.7 millas)
Hollywood Casino de Kansas Speedway(0.7 millas)
Great Wolf Lodge Water Park(0.9 millas)
Estadio Children's Mercy Park(1 millas)
Centro comercial Legends Outlets Kansas City(1.5 millas)
Providence Hospital(1.6 millas)
Legends Field(1.7 millas)
Golden Oaks Healthcare(3.5 millas)
Anfiteatro Azura(4.1 millas)
Centro de agricultura nacional y salón de la fama(4.1 millas)
Wyondotte County Lake Park(4.3 millas)
Color Maze(4.4 millas)
Providence Medical Group - Family Medical Group(4.5 millas)
K9 & Me Dog Park(6.6 millas)
El aeropuerto más cercano se encuentra en Aeropuerto Internacional de Kansas City (MCI)(23.7 millas)
Aparcamiento
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de limpieza
Salones para banquetes
Caja fuerte
Ubicación
701 Village West Parkway, Kansas City, Kansas, Estados Unidos
Village West (0.1 millas)
Kansas Speedway (0.7 millas)
Hollywood Casino de Kansas Speedway (0.7 millas)
Great Wolf Lodge Water Park (0.9 millas)
Estadio Children's Mercy Park (1 millas)
Centro comercial Legends Outlets Kansas City (1.5 millas)
Opciones de habitación
9
Tuscany
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
716 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
11
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
450 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
11
Nantucket
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
410 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
11
Double Queen Chateau Suite
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
322 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
12
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
432 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
11
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
420 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
17
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
416 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
9
Tahitian
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
395 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
5
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
314 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
13
Prestige Loft Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
762 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
11
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
322 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
13
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
377 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
9
Queen Deluxe Spa Suite
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
289 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
7
Tahitian Treehouse
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
405 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
10
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
291 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
8
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
470 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
7
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
226 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
5
King Deluxe Spa Suite
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
331 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
9
Monte Cristo
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
905 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
10
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
234 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
9
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
292 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
12
Habitación, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
653 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
Reseñas de los huéspedes sobre Chateau Avalon Hotel & Spa
8.3
Muy bueno
Basado en 1000 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Chateau Avalon, las reseñas destacan una estancia memorable y romántica con habitaciones de temática única en una ubicación conveniente pero tranquila, cerca del circuito de carreras y de las tiendas de descuento, pero también señalan instalaciones anticuadas, limpieza inconsistente y fallos recurrentes en el mantenimiento y el servicio. Las quejas comunes incluyen problemas con el agua caliente, ascensores averiados o ausentes y deficiencias en la accesibilidad, distribuciones estrechas con diseños incómodos para la bañera y los escalones, y muebles desgastados. El servicio se describe con frecuencia como cálido y atento, aunque la falta de personal provoca un servicio de habitaciones lento o que no se complete, dificultades para contactar con la recepción y bares o servicios de spa cerrados o limitados. El desayuno y las bebidas reciben comentarios mixtos, desde pedidos en la habitación sabrosos hasta horarios limitados, artículos agotados y precios más altos. Espere una estancia divertida y centrada en la temática, con concesiones en el mantenimiento y la fiabilidad.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Chateau Avalon, las reseñas destacan una estancia memorable y romántica con habitaciones de temática única en una ubicación conveniente pero tranquila, cerca del circuito de carreras y de las tiendas de descuento, pero también señalan instalaciones anticuadas, limpieza inconsistente y fallos recurrentes en el mantenimiento y el servicio. Las quejas comunes incluyen problemas con el agua caliente, ascensores averiados o ausentes y deficiencias en la accesibilidad, distribuciones estrechas con diseños incómodos para la bañera y los escalones, y muebles desgastados. El servicio se describe con frecuencia como cálido y atento, aunque la falta de personal provoca un servicio de habitaciones lento o que no se complete, dificultades para contactar con la recepción y bares o servicios de spa cerrados o limitados. El desayuno y las bebidas reciben comentarios mixtos, desde pedidos en la habitación sabrosos hasta horarios limitados, artículos agotados y precios más altos. Espere una estancia divertida y centrada en la temática, con concesiones en el mantenimiento y la fiabilidad.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las instalaciones son mixtas: el salón/bar de vinos puede ser agradable pero a menudo tiene horarios limitados o cierres, el spa o los servicios a veces no están disponibles y el ascensor se avería repetidamente; no hay piscina y algunas deficiencias en la accesibilidad. El aparcamiento puede ser limitado durante las bodas.
Reseñas de huéspedes relacionadas
6
Jay
19 jun 2024
·
Se alojó 1 noche
Hotel definitely needs an upgrade. Boutique pricing but middle tier quality. Not worth spending $200 plus a night. Limited spa options and no pool.
Hotel definitely needs an upgrade. Boutique pricing but middle tier quality. Not worth spending $200 plus a night. Limited spa options and no pool.
2
Jake
2 ene 2024
·
Se alojó 1 noche
Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.
Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.
6
Danalee
12 sept 2023
·
Se alojó 1 noche
Room was great..only complaint was the elevator did not work and was on the bottom floor.
Room was great..only complaint was the elevator did not work and was on the bottom floor.
6
Dawna
30 oct 2024
·
Se alojó 1 noche
Spa was closed and didn’t get our mimosas like we wanted but was nice and quiet
Spa was closed and didn’t get our mimosas like we wanted but was nice and quiet
6
Kelly
6 jun 2025
·
Se alojó 2 noches
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
6
Janet
17 jun 2024
·
Se alojó 2 noches
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
8
Scott
27 dic 2024
·
Se alojó 3 noches
No place to put clothes. No real spa or other facilities. Excellent massage though
No place to put clothes. No real spa or other facilities. Excellent massage though
10
Kimberly
15 ago 2024
·
Se alojó 1 noche
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
8
Cheryl
12 sept 2023
·
Se alojó 2 noches
The room was great. Great location--staff very friendly and helpful. Only negative was the elevator was not working.
The room was great. Great location--staff very friendly and helpful. Only negative was the elevator was not working.
8
Megan
23 jun 2024
·
Se alojó 1 noche
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es inconsistente, con informes repetidos de polvo, suciedad, olores a moho y bichos (moscas, cucarachas, arañas y un informe de chinches), junto con algunas estancias más limpias.
Reseñas de huéspedes relacionadas
2
Hali
5 jul 2023
·
Se alojó 1 noche
Staff was nice and handled things appropriately, but was unable to continue my stay and had to go to another hotel. The room had bed bugs. Luckily I noticed and was able to leave without bringing the bed bugs home. Asked facility how often they had experienced with bed bugs and was told about every 3 months. Nice place but will not stay again
Staff was nice and handled things appropriately, but was unable to continue my stay and had to go to another hotel. The room had bed bugs. Luckily I noticed and was able to leave without bringing the bed bugs home. Asked facility how often they had experienced with bed bugs and was told about every 3 months. Nice place but will not stay again
4
Kaitlin
30 may 2023
·
Se alojó 1 noche
We arrived and there were gnat like bugs on the bed and in the tub. The tub was wonderful but when you turned it on, all of these dead bugs came out of the jets. There was construction going on above us and people were walking/working all night. The fire alarm sounded 3-4 times and was stated to be the kitchen and or laundry room was on fire. There was no bartender as he had car trouble, so the main staff was taking care of the bar issues. We were planning a romantic stay for our 2nd anniversary. I was very disappointed.
We arrived and there were gnat like bugs on the bed and in the tub. The tub was wonderful but when you turned it on, all of these dead bugs came out of the jets. There was construction going on above us and people were walking/working all night. The fire alarm sounded 3-4 times and was stated to be the kitchen and or laundry room was on fire. There was no bartender as he had car trouble, so the main staff was taking care of the bar issues. We were planning a romantic stay for our 2nd anniversary. I was very disappointed.
8
Leslie
11 nov 2024
·
Se alojó 1 noche
The first night I stayed in the Roman room. There was quite a bit of hair on the bathroom floor and sink. The housekeeper left her cleaning rag on the shower chair in the bathroom. Also, there was something smeared on the toilet seat almost like an ointment...The second night we stayed in a different room and it was much cleaner.
The first night I stayed in the Roman room. There was quite a bit of hair on the bathroom floor and sink. The housekeeper left her cleaning rag on the shower chair in the bathroom. Also, there was something smeared on the toilet seat almost like an ointment...The second night we stayed in a different room and it was much cleaner.
8
Alejandro
31 may 2024
·
Se alojó 1 noche
I spotted small cockroaches around the bathtub in room 111, other that that is all good.
I spotted small cockroaches around the bathtub in room 111, other that that is all good.
4
Crystal
12 mar 2023
·
Se alojó 1 noche
Room was extremely filthy had spiders all in the bathtub and was just not a clean room at all found several different things all over the room was very disappointed
Room was extremely filthy had spiders all in the bathtub and was just not a clean room at all found several different things all over the room was very disappointed
2
ELIZABETH
5 may 2024
·
Se alojó 1 noche
We stayed at Chateau Avalon and rented the Egyptian room. We got moved to the New York penthouse. Not the room we expected. The room was dirty. Headboard on the bed had a thick layer of dust. Cracks in walls. Dirty, stained carpet! The bathtub is in the middle of the room!!! The fridge was outside the bathroom door! Whoever designed this room needs to find a new job! No place to sit and watch TV unless you lay on the bed! When asked about the room change was told the system went down and they just put people in whatever room was available! Not a good business practice! Will never stay here again!
We stayed at Chateau Avalon and rented the Egyptian room. We got moved to the New York penthouse. Not the room we expected. The room was dirty. Headboard on the bed had a thick layer of dust. Cracks in walls. Dirty, stained carpet! The bathtub is in the middle of the room!!! The fridge was outside the bathroom door! Whoever designed this room needs to find a new job! No place to sit and watch TV unless you lay on the bed! When asked about the room change was told the system went down and they just put people in whatever room was available! Not a good business practice! Will never stay here again!
10
Toni
17 ago 2025
·
Se alojó 1 noche
It was comfy. But cleaned the hot tub myself. It was a bit grimmy.
It was comfy. But cleaned the hot tub myself. It was a bit grimmy.
2
Christy
13 nov 2023
·
Se alojó 2 noches
The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.
The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.
6
Brianne
30 jul 2025
·
Se alojó 4 noches
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
6
Simon
24 sept 2023
·
Se alojó 1 noche
Stayed here for one night. Beautiful property as seen when we arrived. Room we were in was outdated and a little dirty. Worst was the shower curtain liner was had mold on the bottom.
Stayed here for one night. Beautiful property as seen when we arrived. Room we were in was outdated and a little dirty. Worst was the shower curtain liner was had mold on the bottom.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones tienen una temática única con bañeras de hidromasaje en la habitación, pero muchas son pequeñas o estrechas con muebles anticuados y diseños incómodos o inseguros para la bañera y los escalones. El ruido puede ser molesto, y el Wi-Fi/TV o los controles de clima son ocasionalmente poco fiables.
Reseñas de huéspedes relacionadas
10
Gregory
19 jun 2025
·
Se alojó 1 noche
What a fun experience. You can immerse yourself in a jungle room or feel like a Roman emperor. This place was just plain fun and not much more expensive than a stay at anychain. If you want a fun and unique experience that will give you and your friends something to laugh and talk about and have an experience you will never forget, check out the Avalon
What a fun experience. You can immerse yourself in a jungle room or feel like a Roman emperor. This place was just plain fun and not much more expensive than a stay at anychain. If you want a fun and unique experience that will give you and your friends something to laugh and talk about and have an experience you will never forget, check out the Avalon
6
matt
1 abr 2025
·
Se alojó 2 noches
Jacuzzi tub worked. Bed comfortable. Room very small. Front desk staff need better communication skills.
Jacuzzi tub worked. Bed comfortable. Room very small. Front desk staff need better communication skills.
6
Jeremy
26 abr 2023
·
Se alojó 1 noche
Property was well kept and clean. Room 114 was dangerous. There are steps that surround hot tub. These steps are also covering half of the entryway to the bedroom (poor design). There is only one light switch at the entrance to the room. So you have to navigate those steps in the dark when you go to bed and when you wake up. I can see a pretty good slip and fall. I’m not sure how that passed inspection
Property was well kept and clean. Room 114 was dangerous. There are steps that surround hot tub. These steps are also covering half of the entryway to the bedroom (poor design). There is only one light switch at the entrance to the room. So you have to navigate those steps in the dark when you go to bed and when you wake up. I can see a pretty good slip and fall. I’m not sure how that passed inspection
8
Kimberly
28 sept 2023
·
Se alojó 1 noche
Stayed in the Serengetti Suite. It was ok. The stairs to the bed, which was upstairs were narrow. The tv was in the bedroom and only other place to sit was a rattan table and chairs. The back patio area was not lit up and no one was hanging out. The bar closed ar 8pm and not 9pm as it is posted in the room. The property manager showed us some of the other room and would most definitely book one of them instead. The staff we did meet was friendly, but there was not someone at the front desk all the time for questions. It would be a great place gor a big group of friends.
Stayed in the Serengetti Suite. It was ok. The stairs to the bed, which was upstairs were narrow. The tv was in the bedroom and only other place to sit was a rattan table and chairs. The back patio area was not lit up and no one was hanging out. The bar closed ar 8pm and not 9pm as it is posted in the room. The property manager showed us some of the other room and would most definitely book one of them instead. The staff we did meet was friendly, but there was not someone at the front desk all the time for questions. It would be a great place gor a big group of friends.
6
amber
14 may 2023
·
Se alojó 1 noche
We stayed in the Jesse James room and although the room was really cute, the bed was awful!! My husband and I barely slept bc the bed felt like it was from the 1800s. I paid extra for the anniversary package and said we’d check in at 4. When we arrived at 5 they didn’t have our room ready and asked us to wait. They did give us a token for 2 free drinks while they got our room ready, but there was a wedding on site and the wine room was so packed with wedding guests we didn’t even try to get a drink.
We stayed in the Jesse James room and although the room was really cute, the bed was awful!! My husband and I barely slept bc the bed felt like it was from the 1800s. I paid extra for the anniversary package and said we’d check in at 4. When we arrived at 5 they didn’t have our room ready and asked us to wait. They did give us a token for 2 free drinks while they got our room ready, but there was a wedding on site and the wine room was so packed with wedding guests we didn’t even try to get a drink.
4
DC
1 may 2023
·
Se alojó 2 noches
When I arrived on Friday evening, my TV service and internet stopped working after about 20mins. No matter the channel you turned to, you receive a still picture with an error message. The thermostat in my room was broken as well. I reported the incident to the front desk attendant, and she informed me that the entire hotel was without internet and cable service. She also informed me that if I hold the button on the thermostat for 15secs it should work. The solution she suggested for the thermostat did not work. The next morning I requested to speak to a manager ( I believe her name was Ashley). After I told the manager about my issues, she said she would give me a $88 discount for the cable and internet being down and also for the thermostat being broken. The room rate before the discount was $285 per night. The manager never suggested anything to fix the thermostat so I had to stay from Friday to Sunday with uncontrollable temperatures in my room. Hopefully this was a one off situation, but as my first time staying here, I would rate my experience a 4/10
When I arrived on Friday evening, my TV service and internet stopped working after about 20mins. No matter the channel you turned to, you receive a still picture with an error message. The thermostat in my room was broken as well. I reported the incident to the front desk attendant, and she informed me that the entire hotel was without internet and cable service. She also informed me that if I hold the button on the thermostat for 15secs it should work. The solution she suggested for the thermostat did not work. The next morning I requested to speak to a manager ( I believe her name was Ashley). After I told the manager about my issues, she said she would give me a $88 discount for the cable and internet being down and also for the thermostat being broken. The room rate before the discount was $285 per night. The manager never suggested anything to fix the thermostat so I had to stay from Friday to Sunday with uncontrollable temperatures in my room. Hopefully this was a one off situation, but as my first time staying here, I would rate my experience a 4/10
6
Janet
17 jun 2024
·
Se alojó 2 noches
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
4
Julie
15 oct 2023
·
Se alojó 2 noches
The room was so small and cramped that we could barely walk between the bathtub and the bed. The TV is so small and put on a wall where you can even see it if you’re laying on the bed. However, it didn’t matter if we could see it our not because the TV service was so poor it kept going in and out which made it impossible to watch. The mattress was perhaps the most uncomfortable thing I’ve ever slept on. They tell you room service is available but apparently not when you’ve placed the order in advance (our food was never delivered). The worst part, there was ZERO parking because a wedding was taking place. I understand the guests needed a place to park but it was NOT cheap to book a 2 night stay and I at least expected a place to park. There are little to zero amenities in the room so don’t bother bringing clothes you need to iron OR hung up because the closet space only a foot wide. I stayed here previously and had a fabulous experience, but that was 2 years ago. I was really looking forward to going back but now I’ll never waste the extra money again. Just stay at the Comfort Inn (at least you’ll get breakfast there).
The room was so small and cramped that we could barely walk between the bathtub and the bed. The TV is so small and put on a wall where you can even see it if you’re laying on the bed. However, it didn’t matter if we could see it our not because the TV service was so poor it kept going in and out which made it impossible to watch. The mattress was perhaps the most uncomfortable thing I’ve ever slept on. They tell you room service is available but apparently not when you’ve placed the order in advance (our food was never delivered). The worst part, there was ZERO parking because a wedding was taking place. I understand the guests needed a place to park but it was NOT cheap to book a 2 night stay and I at least expected a place to park. There are little to zero amenities in the room so don’t bother bringing clothes you need to iron OR hung up because the closet space only a foot wide. I stayed here previously and had a fabulous experience, but that was 2 years ago. I was really looking forward to going back but now I’ll never waste the extra money again. Just stay at the Comfort Inn (at least you’ll get breakfast there).
4
Corey
6 abr 2025
·
Se alojó 1 noche
Rooms are tiny for the price, our room had bare wires exposed from the phone cord, the phone in the room did not work so we could not even enjoy the room service experience
Rooms are tiny for the price, our room had bare wires exposed from the phone cord, the phone in the room did not work so we could not even enjoy the room service experience
6
Chris
7 ene 2024
·
Se alojó 1 noche
Check-in was fast and efficient. Our room was right outside the lounge so it was noisy. For being a non-smoking venue, the smell of marijuana was pungent outside our room, along with the tobacco smokers directly outside entryways. Room was clean.
Check-in was fast and efficient. Our room was right outside the lounge so it was noisy. For being a non-smoking venue, the smell of marijuana was pungent outside our room, along with the tobacco smokers directly outside entryways. Room was clean.
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Servicio
El personal suele ser amable y servicial, con una ayuda destacada. Sin embargo, muchos huéspedes informan de falta de personal y fallos como un servicio de habitaciones lento o que no se completa, dificultad para contactar con la recepción, errores en la habitación o en la reserva, y personal limitado para el bar o el servicio de limpieza.
Reseñas de huéspedes relacionadas
6
Kelly
6 jun 2025
·
Se alojó 2 noches
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
6
Jamie
16 abr 2025
·
Se alojó 1 noche
We celebrated our 20th wedding anniversary on NYE 2024 with a one night stay here. We chose the Pirates Cove room. It was very clean and comfortable. We had issues with the payment at checking in due to booking through hotels.com instead of directly through the hotel themselves. They told us next time to not use this website, but I've booked through this for years with no problems.
We celebrated our 20th wedding anniversary on NYE 2024 with a one night stay here. We chose the Pirates Cove room. It was very clean and comfortable. We had issues with the payment at checking in due to booking through hotels.com instead of directly through the hotel themselves. They told us next time to not use this website, but I've booked through this for years with no problems.
2
Erin
15 jun 2025
·
Se alojó 1 noche
I asked for stuff to be ready upon arrival. 3 hours after check in stuff i paid for still wasnt ready. I had to go to the front desk several times.
I asked for stuff to be ready upon arrival. 3 hours after check in stuff i paid for still wasnt ready. I had to go to the front desk several times.
8
Dennis
30 oct 2023
·
Se alojó 1 noche
This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.
This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.
10
Jasmine
16 jul 2023
·
Se alojó 2 noches
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
4
Gage
18 abr 2025
·
Se alojó 1 noche
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
10
Cynthia
8 ago 2025
·
Se alojó 2 noches
Enjoy my first time here was able to do a big tour of the whole place. Close to all shopping convenient places. The staff was very helpful and friendly.
Enjoy my first time here was able to do a big tour of the whole place. Close to all shopping convenient places. The staff was very helpful and friendly.
2
Craig
5 ago 2024
·
Se alojó 1 noche
You overbooked my hotel and thehotel cancelled my resetvation. When do I get a refund? The hotel says they did not take any money from the transaction.
You overbooked my hotel and thehotel cancelled my resetvation. When do I get a refund? The hotel says they did not take any money from the transaction.
10
Pam
22 ago 2025
·
Se alojó 2 noches
The staff is amazing. They showed us a few other rooms as well. They are getting ready to start a full renovation. We got to see the bridal suite and it was truly amazing. We loved our room, we will be going back again next year for our birthdays.
The staff is amazing. They showed us a few other rooms as well. They are getting ready to start a full renovation. We got to see the bridal suite and it was truly amazing. We loved our room, we will be going back again next year for our birthdays.
6
Brianne
30 jul 2025
·
Se alojó 4 noches
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
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Ubicación
Conveniente para eventos y compras, cerca de Kansas Speedway, Legends/Outlet mall y del casino, al tiempo que está situado en un lugar tranquilo y apartado.
Reseñas de huéspedes relacionadas
10
Elena
12 ago 2024
·
Se alojó 1 noche
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
10
Victoria
27 jun 2025
·
Se alojó 1 noche
Front staff were so welcoming! The shuttle to Ledges and casino was so convenient!
Front staff were so welcoming! The shuttle to Ledges and casino was so convenient!
8
Cheyenne
10 nov 2024
·
Se alojó 2 noches
Perfect hotel close to lots of shopping and restaurants. Enjoyed our room with a jet tub.
Perfect hotel close to lots of shopping and restaurants. Enjoyed our room with a jet tub.
10
Robert
24 jul 2024
·
Se alojó 2 noches
The place is super cool and very unique. The room was a lot of fun, and it’s close to food and other shopping.
The place is super cool and very unique. The room was a lot of fun, and it’s close to food and other shopping.
10
Elena
13 ago 2024
·
Se alojó 1 noche
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
10
Jamal
24 may 2025
·
Se alojó 2 noches
Great location and establishment
Great location and establishment
8
Matthew
26 oct 2024
·
Se alojó 1 noche
The staff was friendly. Parking was easy. Located very close to the speedway and a large casino. Overall, Very nice venue.
The staff was friendly. Parking was easy. Located very close to the speedway and a large casino. Overall, Very nice venue.
10
Lucas
17 abr 2023
·
Se alojó 2 noches
Secluded and private. Great for couples getaway.
Secluded and private. Great for couples getaway.
10
James
17 sept 2023
·
Se alojó 5 noches
The hotel was very convenient to the race track and casino.
The hotel was very convenient to the race track and casino.
10
Austin
7 ago 2024
·
Se alojó 2 noches
Tucked away on the outer edge of the KC metro. Quiet and away from the noise of the city
Tucked away on the outer edge of the KC metro. Quiet and away from the noise of the city
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los comentarios sobre la comida y la bebida son mixtos: varios huéspedes disfrutaron del desayuno y de los artículos del servicio de habitaciones y del salón de vinos. Otros informaron de pedidos incorrectos o perdidos, horarios de bar limitados o tempranos, artículos agotados y precios más altos.
Reseñas de huéspedes relacionadas
10
Elena
12 ago 2024
·
Se alojó 1 noche
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
10
David
19 mar 2025
·
Se alojó 1 noche
Brock was incredible. He took the time to give us an impromptu room tour and had tid bits about the rooms and property that was interesting. Hope he is around when we revisit. Great room and breakfast was well done. High marks all around. We had a excellent weekend
Brock was incredible. He took the time to give us an impromptu room tour and had tid bits about the rooms and property that was interesting. Hope he is around when we revisit. Great room and breakfast was well done. High marks all around. We had a excellent weekend
10
Elena
13 ago 2024
·
Se alojó 1 noche
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
8
Cathy
2 abr 2025
·
Se alojó 1 noche
The breakfast cinnamon roll was not that great The bed was not comfortable
The breakfast cinnamon roll was not that great The bed was not comfortable
10
Jasmine
16 jul 2023
·
Se alojó 2 noches
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
4
Gage
18 abr 2025
·
Se alojó 1 noche
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
10
Kimberly
15 ago 2024
·
Se alojó 1 noche
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
8
Lendena
12 jun 2024
·
Se alojó 2 noches
Would have liked free coffee and at least doughnuts. We were told coffee only on weekend depending who's working.
Would have liked free coffee and at least doughnuts. We were told coffee only on weekend depending who's working.
10
Kathy
10 mar 2024
·
Se alojó 1 noche
We were looking for a nice romantic getaway and really enjoyed our stay at Chateau Avalon in the Castaway Island room. We purchased chocolate martinis at the bar, cheese and fruit with a small sluce of chocolate cheesecake to share in the room and the bed and breakfast for the morning. The food and drink purchases were all wonderfully prepared and delivered in a timely manner by the staff. We will look forward to returning for another special date night in another themed room.
We were looking for a nice romantic getaway and really enjoyed our stay at Chateau Avalon in the Castaway Island room. We purchased chocolate martinis at the bar, cheese and fruit with a small sluce of chocolate cheesecake to share in the room and the bed and breakfast for the morning. The food and drink purchases were all wonderfully prepared and delivered in a timely manner by the staff. We will look forward to returning for another special date night in another themed room.
8
Megan
23 jun 2024
·
Se alojó 1 noche
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
6
JIMMY ALEXANDER
17 nov 2025
·
Se alojó 1 noche
El menú desayuno fresco
El menú desayuno fresco
2
Justin
hace 2 semanas
·
Se alojó 1 noche
Very Diseptive picture of the rooms and complex. Absolutely not a upscale hotel and spa a advertised. Very outdated and dirty room. Not any better than a cheap motel. Caters more for a wedding venue. Definitely wouldn't recommend to anyone. When checked out their was no questions as to why as if it's normal to have people leave just after arriving.
Very Diseptive picture of the rooms and complex. Absolutely not a upscale hotel and spa a advertised. Very outdated and dirty room. Not any better than a cheap motel. Caters more for a wedding venue. Definitely wouldn't recommend to anyone. When checked out their was no questions as to why as if it's normal to have people leave just after arriving.
6
Richard
hace 2 semanas
·
Se alojó 1 noche
Very friendly. Shuttle service was good. No real restaurant in the chateau. Room service only. Needs some maintenance, sidewalks and steps
Very friendly. Shuttle service was good. No real restaurant in the chateau. Room service only. Needs some maintenance, sidewalks and steps
6
Nastashia
18 ago 2026
·
Se alojó 1 noche
I came to enjoy a beautiful stay for my honey moon. The water fall was not working. I had hoped to take pictures in front of it. The building was very clean. I was going to treat my spouse to the message and they were closed. So no romantic spa. I asked them to accommodate Something since there was nothing to do on our stay and they said. They hope we still enjoy our stay. They apologized it didn’t say that on the website.although it was beautiful I probably wouldn’t go again. Bar closed early since it was so dead. I had to go find a gas station to get some drinks and snacks.
I came to enjoy a beautiful stay for my honey moon. The water fall was not working. I had hoped to take pictures in front of it. The building was very clean. I was going to treat my spouse to the message and they were closed. So no romantic spa. I asked them to accommodate Something since there was nothing to do on our stay and they said. They hope we still enjoy our stay. They apologized it didn’t say that on the website.although it was beautiful I probably wouldn’t go again. Bar closed early since it was so dead. I had to go find a gas station to get some drinks and snacks.
10
Tamya
16 ago 2026
·
Se alojó 1 noche
Clean everything 💯💯staff Sa n the breakfast
Clean everything 💯💯staff Sa n the breakfast
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 16:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: NO DATA
- 2026-09-20: 160.3799477767944USD
- 2026-09-21: 136.62255495300292USD
- 2026-09-22: 135.93035738067627USD
- 2026-09-23: 138.1354705482483USD
- 2026-09-24: 146.9312USD
- 2026-09-25: 376.75252944030757USD
- 2026-09-26: 307.5714816040039USD
- 2026-09-27: 296.7997951080322USD
- 2026-09-28: 130.78360158081054USD
- 2026-09-29: 132.64559360809326USD
- 2026-09-30: 192.83401078033447USD
- 2026-10-01: 190.08000362701415USD
- 2026-10-02: 288.30945827178954USD
- 2026-10-03: 288.2695753326416USD
- 2026-10-04: 196.91800973663328USD
- 2026-10-05: 132.49831398849486USD
- 2026-10-06: 131.2069089729309USD
- 2026-10-07: 131.56765077056883USD
- 2026-10-08: 132.3070790611267USD
- 2026-10-09: 264.44842585601805USD
- 2026-10-10: 289.4024294631958USD
- 2026-10-11: 139.9563623046875USD
- 2026-10-12: 131.56765077056883USD
- 2026-10-13: 166.77985460052489USD
- 2026-10-14: 154.2796446746826USD
- 2026-10-15: 157.57521555023192USD
- 2026-10-16: 294.14580182495115USD
- 2026-10-17: 347.7491026000976USD
- 2026-10-18: 139.87349617156983USD
- 2026-10-19: 127.18843574142456USD
- 2026-10-20: 125.07213524093628USD
- 2026-10-21: 132.51744098434446USD
- 2026-10-22: 201.1589131149292USD
- 2026-10-23: 352.8949300750732USD
- 2026-10-24: 197.93160039215087USD
- 2026-10-25: 140.28145992965696USD
- 2026-10-26: 135.3672057258606USD
- 2026-10-27: 136.91160554733275USD
- 2026-10-28: 132.51744098434446USD
- 2026-10-29: 136.0431926437378USD
- 2026-10-30: 270.00000137023926USD
- 2026-10-31: 151.08046194763182USD
- 2026-11-01: 137.80761422195434USD
- 2026-11-02: 132.53918655700681USD
- 2026-11-03: 134.82720088882445USD
- 2026-11-04: 136.0800016014099USD
- 2026-11-05: 132.49831398849486USD
- 2026-11-06: 188.23522939910887USD
- 2026-11-07: 190.9699869476318USD
- 2026-11-08: 140.27897271957397USD
- 2026-11-09: 122.05592885284423USD
- 2026-11-10: 134.01720239105222USD
- 2026-11-11: 132.51744098434446USD
- 2026-11-12: 132.51744098434446USD
- 2026-11-13: 187.75800034332275USD
- 2026-11-14: 201.96998881988523USD
- 2026-11-15: 138.01216973571778USD
- 2026-11-16: 124.5419128463745USD
- 2026-11-17: 134.01720239105222USD
- 2026-11-18: 132.51744098434446USD
- 2026-11-19: 134.82720088882445USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 21 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de Commitment to Clean (Choice).
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Es posible realizar el registro de salida sin contacto personal.
- Desayuno a la carta: 10 USD por persona (precio aproximado)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de limpieza
Salones para banquetes
Caja fuerte
General
Servicio de habitaciones
Habitaciones para no fumadores
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Mesas y zona de picnic
Comidas para llevar
Desayuno en la habitación
Máquinas expendedoras
Solo para adultos
Snack Bar/Deli
Wheelchair Accessible (Limited)
Actividades
Jardín
Muebles de exterior
Terraza
Servicios
Servicio de limpieza
Salones para banquetes
Caja fuerte
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
24-Hour Front Desk
Concierge Services
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Area Shuttle (free)
Parking Onsite
Internet
WiFi gratuito