Maui Coast Hotel

Quarto impecável, muito limpo. Todos gentis.

Localização excelente, além de uma ótima instalação de piscinas e bares. O restaurante deixa muito a desejar.

Excelente hotel, quarto muito confortável, boa piscina, bem localizado. Minha única crítica é que o chuveiro era muito baixo, foi difícil lavar o cabelo

Hotel é muito bom. Excelente custo benefício. Apenas o restaurante e setor da piscina poderiam ser melhores. Muito próximo à praia. Atendimento cordial. Tem inclusive lavanderia disponível e grátis ao hóspedes. Recomendo e voltaria.

I appreciated that the hotel offered complimentary self-service laundry facilities, which can be very helpful for travelers. Unfortunately, the experience became frustrating when the washing machine was not operating properly and I asked for assistance. What disappointed me most was not the machine itself, but the response from management. When I approached the hotel for help, I was essentially told to “Google the solution” instead of being offered assistance, troubleshooting guidance, or support. Even if the laundry area is self-service, basic hospitality would suggest helping guests navigate an issue with an amenity provided by the hotel. Problems can happen anywhere, and most guests understand that. What leaves a lasting impression is how staff and management respond when assistance is requested. In this case, the interaction felt dismissive and lacking in customer service professionalism. I hope management takes this as constructive feedback and improves the level of guest support moving forward.