Maui Coast Hotel

Hotell med perfekt läge nära stranden. Hotellområdet var jättefint. Pool området var perfekt med bubbelpool och 2 pooler. Trevlig och hjälpsam personal. Skulle välja detta hotell igen.

Trevlig personal och rena rum

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I appreciated that the hotel offered complimentary self-service laundry facilities, which can be very helpful for travelers. Unfortunately, the experience became frustrating when the washing machine was not operating properly and I asked for assistance. What disappointed me most was not the machine itself, but the response from management. When I approached the hotel for help, I was essentially told to “Google the solution” instead of being offered assistance, troubleshooting guidance, or support. Even if the laundry area is self-service, basic hospitality would suggest helping guests navigate an issue with an amenity provided by the hotel. Problems can happen anywhere, and most guests understand that. What leaves a lasting impression is how staff and management respond when assistance is requested. In this case, the interaction felt dismissive and lacking in customer service professionalism. I hope management takes this as constructive feedback and improves the level of guest support moving forward.

Don’t expect to have a cool, quiet place to lounge around after checking out before you leave for the airport. Construction in the main lobby. “Hospitality Suite”- a locker room with a shower.