波士頓梅德福凱悅嘉軒酒店

Easily the nicest room I've had recently, with a seating area plus sleeping area. The only negative was having to pay for parking but I guess that's a given in an urban location. Excellent breakfast and the worker was pleasant and efficient.

Pool was disgusting with clumps of hair and garbage in the pool along with towels all over the place with no one in the area. Bathtub was yellow stained.

5 nights here at the Medford Hyatt were great. Friendly and helpful staff at all times. Breakfast was simple yet good each morning. Only thing that would have been extra nice would be the shuttle. It was not operational the staff said at the time being.

Interesting that we had to pay for parking

Overall this is a good hotel with friendly staff. Breakfast is good, but we had to run out for coffee every morning as the coffee in the hotel was below our standards. Only 1 elevator was working which caused traffic jams at peak periods.

Only 1 of 2 elevators was operational. Wait times for the one working elevator were ridiculously long.

The room was comfy enough, breakfast was decent. I didn’t appreciate paying for parking in the nearly empty lot and the pool chemicals were out of whack because it was too cloudy to see the bottom. The staff is nice and everyone seemed to be doing their best.

This hotel was a perfect location for us and all of the amenities were helpful-at a fari price. The breakfast was great and Ramona was AMAZING! The hotel felt like it could use some updating and only one elevator worked (and it was very slow). Other than that it was very good!

I dislike the fact that I was charged 15 per day to park in their lot

Hotel website indicates a shuttle is available but that is not true

Very clean. Staff was great!

For a Hyatt property and the cost, I was quite disappointed with the condition of the rooms, specifically the bathroom that has paint peeling, dirty caulking and mold in the shower and room around the window. The carpet in the room and especially the hallways smelled musty and visually dirty. The staff that we interacted with were lovely. I will definitely chose another hotel next time I visit.

Clean quiet and comfortable.

The room was not properly cleaned prior to my arrival.

Clean rooms, friendly staff and great location

Property cleanness is bad. Dirty smell all over and 4th floor. Room is dirty and carpets are not cleaned Worst hotel

Room was spacious, clean and comfortable. we got 2 rooms and they were linked which was perfect for us and unexpected. Breakfast was amazing.

Hotel smelled strongly of smoke, especially in the room. Each time we’d leave and come back in we swore someone had just smoked in the room. Intense smell. Yellow stain on bedding. Stained carpet. No convenient outlets. Very small bathroom.

Had to book another hotel; too dirty

When we opened the door to our room we were immediately hit with a stench. We noticed stains all over the walls, floors and furniture. The air conditioning was too much both ways. Either too hot or too cold. Couldn’t stabilize! Lastly, there was mold growing in the bathroom. Soooo gross.

Had a very nice breakfast, the room was spacious adn comfortable. Would definitely stay again.

nice large room, AC was loud though, and bathroom was tiny

Room 812 is noisy. You can hear the traffic and the elevator. The ac sounds like a jet taking off. Good otherwise.

The hotel is outdated. It need a little care. Service was nice. Location is good

Needs updating

Excellent breakfast. I did not like the room - it was a room with wheelchair accessibility, with a weird layout. The sofa bed was terribly uncomfortable. Bless the young people sleeping on that

Check in staff was amazing! There is not a lot to do around the hotel within walking distance and definitely no where to eat for a family, however, easy to drive to many places. The room was huge and spacious The pool was nice and warm The breakfast included was excellent with a lot of choice The parking was underground and had lots of room

I had a room facing nearby freeway and the noise from the freeway was rather loud from the early morning. It was loud enought to awake me around 5am. Of course, that is not the fault of the hotel. If you are using this hotel, you may want to ask for a room away from the freeway.

Super noisy next to highway

Very loud heat/ac systems and traffic outside.

The lady named Joe at reception was very rude. In morning we ask if there is any charging plug as nothing fits in room. She was very rude and said look on your own, if you don't have right charger don't come to our hotel. We asked not to be disrespectful or we will check out. She was like no one is stopping you. When we went down with luggage she was was like you already cheked out and ask us to leave. When we asked for a refund they said its third party expedia booking so call them and ask them refund. Something wrong with that lady , may she had some personal issue and she took out all anger on us. We just approached her for a help. If she can't ,she would have answered more politely. Never seen this bad customer service at Hilton.

Fantastic front desk staff.

Everyone we interacted with was super friendly . Ashley and Ramona were the only two we got the names of, we would go there again just to visit the staff.

I am writing this review from the check in desk at 9:20 at night. My room/reservation has been cancelled due to maintenance and they never gave me any notification. They are completely out of rooms.

Raymond was an exceptional gentleman, very courteous and joyful. Their Manager - Jessica was ever so helpful and customer-centric , she helped me resolve a tricky reservation matter effectively and efficiently. I find this place a warm and cosy place, ideal for the Tufts family 😍

This hotel canceled my stay the evening I was arriving for ‘maintenance issues’ with no additional explanation. I literally got the voicemail while on the plane to Boston. They rebooked me at another area hotel that did not have a room to fit 5 people so my son had to sleep on the floor. That hotel had fire alarms in the middle of the night both nights we were there. I also have no idea what I was charged because they wouldn’t send me a confirmation. I will not stay at a Hyatt again.

Would love it if there was a hot tub.

My stay at the property was to say the least not very welcoming. The ac in my room did not work, kept making sounds and would then shut off. I spoke to the front desk they agreed to take a look at it and it was still messed up. Go to front desk again, they switch my room and agree I can move my things when I get back from my event. I get back from my event, my room door is opened and unlocked, I pack my things and go to my new room to be settled before I complained to front desk. Once I try to unlock my new room I was given earlier in the day at 3pm, it’s being occupied by someone who told me the same thing happen to her. Here I go again with all my things back down to front desk where I’m given the news my new room was given away because they THOUGHT I didn’t want to change rooms since my belongings were still in the room. First of, I was given a new room before leaving for an event, I come back my door is unlocked and open and because my belongings were there to you that means I want to sleep in a hot ass room. They basically spent the time blaming the person who wasn’t there anymore and that I couldn’t be given a new room because they were completely booked. The incompetentence of the people that worked there blew my mind. The fact that my door was completely open was a violation of my privacy. Who knows for how long it was open for??? Never again. The mana get couldn’t even apologize he blamed the person that switched my room earlier because he wasn’t there.

Staff are incredible kind, hotel location was perfect and room clean and comfortable!

The staff was amazing! From the woman at the front desk (I didn't catch her name, but she makes a great café mocha) to Ramona who takes care of breakfast, they were so pleasant!

Well run property! A little dated but felt very clean! Can’t beat the location right off 93 and convenient to Medford Square. Some highway noise.

Very convenient area and felt very safe walking in the area

Very close to Tufts University- great underground closed in parking. Buffet breakfast was nice.

Walkable to the downtown area. Short drive to Wellington metro station to ride into Boston. Will definitely stay here again!

Clean and secure facility. Quiet area and few minutes walk to many restaurants and the theater

This is a no frills hotel but it’s close to food and other stuff . Parking is great and easy . Hotel room outdated but large . Staff was great . They do have coffee , drinks in the lobby . Some snacks and pastries it’s a little far away from most of the main activities in Boston

Very nice experience at Hyatt Place Boston Medford. Minutes away from Harvard, MIT, Tufts, and the airport. Breakfast was great!

Super noisy next to highway

The location is right by the street but when you go in , its a nice place to stay. The room is very spacious and breakfast is good. Its a good place to stay away from downtown Boston

Great location and price

We came with our family to explore Boston for a few days. This hotel was wonderful! The breakfast was way better than most included ones. The Wellington station was about 2 miles (10 min drive) from the hotel. You could also take the bus that stopped right outside the hotel to the station. Parking was $9 for the station. Take the subway directly into Boston (about 15 min ride) for $2.40 each way, kids 11 and under free with paid adult. We also drove in one day and the subway is much faster and more relaxing with the amount of traffic in Boston. You could walk to a few restaurants near the hotel, there was a Dunkin about 3 mins away. The pool was nice, but very chlorinated. The room size was adequate and accommodated our family of 4 very well. All staff we met were friendly and very helpful in navigating around the city. Parking was underneath the building and only $15 a day—one of the cheapest in the area. While rooms could be upgraded, they were clean and that’s all I cared about. The only downside was our room was on floor 2 at the end so we heard garbage pickup in the lot next door at 4:30 each morning. Very loud. Request a higher room in the middle of the hotel! Overall, we would stay here again!

I stayed at the Hyatt Palace Medford from the 19th September to 1st October in Room 702 on the 7th floor. Here is my view of the stay: On three separate occasions we had noisy protests outside the Hotel which was being marshalled by the police. We did not have hot water on one evening when we got back to our room. Our room did not get cleaned on one occasion so we had to ask for clean towels at 9.00pm in the evening. Only one lift worked which meant we had to wait long periods to go down to breakfast every morning. Hotel had 8 floors with 22 rooms on each floor with only 49 seats for breakfast which was totally inadequate especially at weekends. The variety of food at breakfast was very poor, same thing every alternate days. No croissants, pastries etc., Our room was quiet compared to others near the highway but was still noisy. On the positive side the staff were brilliant especially Romana who marshalled us at Breakfast magnificently every day she worked. Our room when it was cleaned was good and the room was big and the bed comfortable. I understand the Hotel is going to be revamped later this year which really needs it, can l suggest you install quadruple glazing for a nice peaceful sleep. I strongly believe we should have a refund on the monies we paid or a credit in the way of free stay at the hotel after its been refurbished. We come to Boston often and would lime to stay in your Hotel again but not in its present state. Allen & Janice Hull Room 702

Restaurant kind of skimpy and breakfast was fine

Great stay. Decent breakfast. Wonderful staff

Room was spacious, clean and comfortable. we got 2 rooms and they were linked which was perfect for us and unexpected. Breakfast was amazing.

Overall this is a good hotel with friendly staff. Breakfast is good, but we had to run out for coffee every morning as the coffee in the hotel was below our standards. Only 1 elevator was working which caused traffic jams at peak periods.

The carpet did not seem clean. The bathroom was clean however when we wanted to turn in dirty towels in lieu of new ones, they gave us new towels but said to stay with the dirty towels in our room. The next day room service didn’t come to our room so we had 2 days worth of used towels. The breakfast felt chaotic and stressful, sort of a punishment since it’s free we’ll make you wait, the eggs we will put it in a small container that way it empties quick and you have to wait a while to refill.

Outstanding, courteous staff. Excellent, hot breakfast with multiple options and real plates & cutlery (not plastic/paper utensils). The underground parking is a huge plus in winter weather, with access directly between the garage and hotel-room levels. Great restaurant options just north of the hotel. Only minor suggestion I have would be to start the breakfast at 6am instead of 6:30am. Some areas around the lobby were a bit messy, mostly owing to the abundance of snow and slush outside at the time, but overall very pleasant stay with quiet, plush rooms.

Accommodation was decent as was the front desk service. They definitely weren't prepared with enough plates or flatware for Sunday's breakfast rush, but otherwise it was an enjoyable stay.

Friendly staff and good breakfast selection