The Villa Casa Casuarina

Todo me gusto

Siempre escogía este hotel para quedarme por que manejaban bien la exclusividad! Ahora se ha convertido en abierto para todo el mundo , so por lo que pagas por la estancia ya no vale la pena. Por ejemplo la alberca ya no se puede usar porque ahora entra gente al restaurante desde las 11 de la mañana! Y quien quiere usar una alberca “privada” con público! Además de l servicio de meseros es decadente he igual el de mucamas y de cocineros! Es mi 5 vez aquí y había notado el cambio , pero esta última vez he quedado Muy Muy decepcionado! Y se que suena a que te quejas por poco pero es una crítica de Servicio- Precio. En verdad piensa bien si quieres gastar esos Miles de Dólares por un espacio que tendrás que compartir con TODO! el mundo.

Amazing place to stay, and the staff are all wonderful!

Villa Casa Casuarina is one-of-a-kind, with stunning architecture, a beautiful mosaic pool, and uniquely styled rooms. Dinner and breakfast at Gianni's were highlights of the stay, with great food and attentive service. We booked for our 5th anniversary, and a complimentary Prosecco offered at check-in never arrived. The next morning we upgraded to the Signature Suite, where we found a dead cockroach by the nightstand and old debris in the bench tufts. Housekeeping cleaned quickly, but we waited 23 min in the lobby with nothing offered. The front desk blamed the cockroach on the weather rather than owning it, and the make-good was the same cheap Prosecco originally promised; at this rate, a Moët or similar champagne would cost little more and land far better. Back upstairs we noticed a stain on the robe, a hair on the towel, and a broken bidet. We didn't bother mentioning them; on a two-night stay, every minute counts. At the pool we were the only guests both days, yet things kept going wrong: missing cushions one day, no chairs the next until I asked, and no drink service either day. Outside, restaurant staff stopped us as if we were walk-ins despite how few hotel guests are on site. The pattern reads like a restaurant and bar first, with the hotel as an afterthought. At a modest rate that would be fine; at this one, the gap defines the review. We'd stay again, but next time we'd be more proactive with staff from the start. At this rate, that shouldn't be the guest's job.

Stayed in medallion, nice view over the pool