AC Hotel by Marriott Auburn

Nice place! Clean room and great staff

Staff was not very friendly, food so so, for a brand new hotel I expected more

Property was nice. Water pressure was weak.

It’s a lovely hotel with a minimalist atmosphere. Our room was somewhat clean but had hair in the sink when we checked in. Also called during the week to see if we could get early check-in and was told to call in the morning of check-in which I did. Lady at the desk assured me that we would get early check in and that our room was already ready. When we arrived, however the gentleman at the front desk said our room was not ready and that they cannot guarantee early check-in. I said well I was guaranteed early check-in so you’re gonna have to find me a room. And actually they did which was nice. Rooms are small, but efficient again a very minimalist setting. Two big complaints are that the bar in the lobby does not open until 5 PM and there are no TVs to view any sports going on. Same thing with the rooftop restaurant and bar. How can you be in a college town and not have TVs at your bar? To us it just seemed like a hotel that was out of place for its environment.

The staff really tried hard and were very polite but I think there were back of house staffing issues that put them in a bad spot. That’s the only reason I rates it lower on service. There were a lot of people waiting on rooms well past check-in time. I booked a double queen room and it still wasn’t ready at almost seven and we had children to get to bed so I took the only option I was given and had my whole family in one bed. I was told there was a pull out couch in my room and there was only a bench. I had to change clothes in the lobby bathroom for dinner because we couldn’t get into our room. Property Issues: Our door wouldn’t deadbolt, which is a safety issue with younger kids. the door to the bathroom wouldn’t close. There were no hooks to hang towels or clothes. The water pressure was awful and the water was only slightly hot, verging on warm. The pillows and sheets were not comfortable, very cheap and scratchy. My biggest complaint is the closet, the rod to hang your clothes was over the refrigerator. If I hung a dress it was laying on top of the fridge bunched up or I had to drape it over the front and it was partially lying on the floor because the rod was only about 4’ off the ground. I think even a longer shirt would do the same. The nook for the closet was full height so it looks like they just cheaped out on the closet system. For the price all you are really paying for is a location and a clean room. I hope they work out the kinks. It was fine for one night