Al Ain Rotana

Amazing looking hotel, staff was fantastic, great pool and breakfast is divine!

The best hotel in Alain city.

This is an exceptional hotel with fantastic food and friendly staff. The rooms were spacious and beds comfortable. It was easy to get everywhere with cabs as there’s not much within walking distance. We also dined at the Radisson and were really glad we stayed here - the buffet was much better and the hotel more stylish.

Honestly, speaking, we know this hotel for many years and this year it’s totally different unlike any other year before The service inside the hotel is a disaster the employees on the front desk. They’re not helpful never never felt such treatment and bad service at this hotel at previous visits . I’m trying to be honest and open we wish for the hotel good luck .

We were told at check-in that we were getting an “upgrade,” but it honestly didn’t feel like one. The room was in a completely dead part of the hotel with a dark, empty pool as the view. The lively side wasn’t offered to us. When I mentioned it to the staff, they didn’t seem to care and kept insisting it was an upgrade. Another thing that really disappointed us was what happened in the lobby. We had ordered food from outside for our child since it had more child-friendly options. Before he started eating, I asked the waiter three separate times if it was okay for him to eat there. He said yes every time. Once my child actually started eating, a lady from the hotel suddenly came and told us we had to eat in our room. How do you stop a child in the middle of eating and tell them to move? It made us feel uncomfortable and honestly didn’t make sense, especially after we had already checked with their own staff. Overall, the experience felt very inconsistent and not family-friendly at all.