DoubleTree by Hilton Hotel Alana - Waikiki Beach

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Check-in was slow at 11 PM, and no one was n line but us. We were tired and ready for bed, and didn’t have linens for the pullout. So, I had to go downstairs and schlep the bag upstairs…which only had a thin blanket so my daughter had to sleep in sweatshirt and pants. And the toilet clogged in the first use. After calling for a plunger, I took my shower last, and the tub wasn’t draining. After an ‘ok ’ breakfast, the line to get our car with the valet was a 20 minute wait. It’s painful to pay this much money and everything be ‘meh’.

Good Location

I Wasnt Able To Check Into The Property Until 4 pm. Resturant Food Was Extremely Expensive For The Quality Of The Breakfast Menu.

Check in was pretty poor and the most unwelcoming I have ever had. Both my husband and adult daughter commented on the stone faced, unsmiling service by Kim. We truly felt like an imposition. Beds were very comfortable, pillows very flat. Even though we were on the 9th floor, there was lots of street noise from below, both from cars and people. It is situated on a main road. Went for a few drinks at the bar, the bar lady was smiling and friendly - maybe she should be at the check in counter?