I have never complained about a vacation stay before but this one was by far the worst. I am 3 hours away from the property and a half hour before we got there was called and told the one it took me an hour online to find the perfect one had plumbing issues and was not available. I was given a choice between two others (no refund available) so thought I picked the better of the two, it was not. The only person I was able to have contact with was the property administrator whom I asked several times how to contact my host, I was never given a host and the administrator was based on the other side of the country. When we arrived the house temp was at 40 degrees took hours to warm up so wanted to leave for a couple of hours and return when it was warmed up. There is a keypad to enter and exit and was never informed on how to lock it to leave we couldn’t figure it out called the administrator who told us she will look into it and NEVER got back to me. After a very long time we figured it out. The screen door was broken and banged super loud against the deck railing all night long every night ( three nights). We also couldn’t get the tv to work also no help there. The fridge was stocked with condiments with a jar of spaghetti sauce that was filled with mold, so wasn’t attempting to use anything else in there. Our original property had a hot tub bought our suits, couldn’t get another with a hot tub was told they don’t open them in the winter anyway WHAT!!!
I have never complained about a vacation stay before but this one was by far the worst. I am 3 hours away from the property and a half hour before we got there was called and told the one it took me an hour online to find the perfect one had plumbing issues and was not available. I was given a choice between two others (no refund available) so thought I picked the better of the two, it was not. The only person I was able to have contact with was the property administrator whom I asked several times how to contact my host, I was never given a host and the administrator was based on the other side of the country. When we arrived the house temp was at 40 degrees took hours to warm up so wanted to leave for a couple of hours and return when it was warmed up. There is a keypad to enter and exit and was never informed on how to lock it to leave we couldn’t figure it out called the administrator who told us she will look into it and NEVER got back to me. After a very long time we figured it out. The screen door was broken and banged super loud against the deck railing all night long every night ( three nights). We also couldn’t get the tv to work also no help there. The fridge was stocked with condiments with a jar of spaghetti sauce that was filled with mold, so wasn’t attempting to use anything else in there. Our original property had a hot tub bought our suits, couldn’t get another with a hot tub was told they don’t open them in the winter anyway WHAT!!!
