Americas Best Value Inn Pilot Mountain

When we arrived to check in, a lady was standing right by the front doors smoking, when I walked by, I wasn't greeted, I assumed she was someone checking in also. Went in to lobby which smelled like stale cigarettes waited for someone to check me in. Lady from outside came in finally and check me in, the went smoothly. Got into room which smelled like bleach. Floors were stained, walls were dirty. Towels in bathroom had other people's hair all over them. Then when someone opened the drawer on the desk there was a pill bottle with drug paraphernalia in it. Immediately took it to front desk and requested a refund. Would highly recommend not staying here.

My room was clean and neat. Staff was frequently. Enjoyed my stay.

I did not stay here. It was awful. The place is dirty and falling apart. I checked in to find I didn’t get the room I had reserved. The front desk guy said it was Expedia’s fault they booked it wrong. I called Expedia and got wonderful assistance in checking out and getting a refund. Overflowing trash cans outside and walkways littered with cigarette butts were just a couple of many issues.

Yes

The room was dirty, the bathroom door was broken, there were water leaks in the bathroom and the sink! The air conditioner was dirty and piece of broken plexiglass were all over it! This was an econo lodge once we got there! Breakfast was basically a waffle or nothing! The juice machine was broken! Just not what was pictured or described at all!!!