Holiday Inn Express - Plymouth by IHG

We had to get up early to make the ferry the next day. The rooms were not very sound protected, at 2:30am several other rooms were really loud and it went on until almost 4:00am. I called the front desk twice during that time. I would recommend a policy for those that disturb quiet time, be asked to leave at that time. The front desk lady in the morning was very apologetic and actually refunded our money. But that didn’t make up for our lacking sleep while traveling.

Breakfast fine, parking made for good entry to room; however, we had issues with cards not working. Also, dog barking on the property behind the motel at 3AM!

After checking in and getting to our room we noticed some issues. They tried to help remedy the issues but couldn’t. Hotel was full so moving us wasn’t an option. Next day after returning from our sightseeing he told us they had given us the Presidential Suite. That was a welcomed surprise. We shuffled all of our stuff 3 doors down. Room was very big with separate area for king bed. Huge bathroom & living room & kitchenette with table. We had a great sights sleep both nights. Breakfast was good and standard fare of eggs, sausage & other hot & cold items. Clean area & maintained as well. Laundry was $2.75 for each. Upon checking out I found out they did not charge us for 1st night & only charged us for the upgraded room. I very much appreciated the effort made by staff to rectify the issue. It had nothing to do with cleanliness, that was fine. Issues we had fall under management/maintenance and not those who work the front desk.

Room amenities

staff