Holiday Inn & Suites Bothell an IHG Hotel

Loved the indoor pool. Our room, pool and lobby area was very clean. On site restaurant was convenient for breakfast and dinner. The grandkids love the snack store in the lobby.

Breakfast was shut down as the kitchen was closed for renovations, hot tub was shut down for health violations and they ran out of towels for guests. Other than that the hotel was clean and the beds we’re comfortable.

We've stayed here before and always find the room clean and spacious, and the bed very comfortable. The area is quiet and safe. This time though we were disappointed that the pool was not open, which was one of the deciding factors when booking here. At the very least have a note on the website pertaining to the status of amenities.

The pool and spa were broken on the hottest day of the year. We could not stay. We had to leave as this was the only reason we were there

Very quiet area of town, parking was easy and free. Front desk guy was so kind. Easy stay.

Restaurant was not open.

The staff was friendly, sadly the bar and restaurant were not open my guess due to staffing issues, but totally get it.

The swimming pool was in poor condition. The spa was dirty and out of service. Breakfast cook lady was not friendly at all.

the whole staff was nice, just 2 things was when we asked to see if we may use conference room for meeting we were not allowed and bar was never open, 2 reasons why we chose this Hotel

Pool and hot tub did not work, which was the only reason we booked this hotel.

Smells mildewy

Very clean . Friendly staff.

Some good things: 1. My room was very clean, except for the one day that the housekeeping staff did not even service my room. 2 There are two elevators, right at the lobby; they are easily accessed, so moving luggage was not a problem. Some suggestions for improvements: 1. State up front that the pool will be closed for an extended period of time for repairs. It was closed during my entire visit (5 nights) and would be closed for a couple more weeks after I checked out. 2. I checked in on a Wednesday afternoon, and my room was not serviced until Friday afternoon. My room was completely overlooked on Thursday. No "clean my room" sign available to hang on door knob. 3. There is a K-cup coffee maker in the room; the selection in my room was a light roast decaf, or a dark roast. The coffee cups that are provided are a couple of small throwaway styrofoam cups... the resultant coffee tasted like a cup of "styrofoam" and was horrid tasting... my suggestion would be for people to bring their favorite K-cup flavor, and a real coffee cup. Also, people should bring their own water cups, as the cups provided are very small plastic cups, that can contain 3 or 4 ounces of water. 4. The TV channels descriptions usually did not match what was actually being shown on the TV; there seemed to be about a 3-hour time difference from the TV description, from what was actually being viewed... this was a bit confusing until I figured out that the descriptions/ times were 3-hours off.

First room we were given someone had obviously smoked in it. Requested a new room. That smelled better but 2 of 3 bath towels had long black hairs in them as well as a hand towel.

Cleanliness was top notch and staff was very helpful and attentive!

The staff was amazing. But it really is amazing what a light filter will do for a picture. The rooms are always pricey in comparison to the other rooms in the area, and my room was a terrible make over and smelled off. Staff was so amazing though.

The bathrooms were very old and outdated looking, paint clearly old and yellowed. There was a smear of either blood or poop in the wall which was super gross. Super tiny mirror/sink area for a room that accommodates 4 people.

Quite easy hotel. Check-in and staff was really nice. They even offered us late checkout if we wanted it. Cleanliness of the room was questionable. There were long hairs stuck to the wall in the bathroom shower stall.

When we first arrived in our room, it had a faint smell as if someone had smoked in the room in the past. We found a gigantic bra left in the closet from someone who had stayed there before, and there were a few pubic hairs on the wall of the shower. The bathroom did not seem very clean, and tiles were not secure up against the floor/wall area. It wasn’t a terrible place, but I would have expected much cleaner for the price point and past high ratings.

This place need a better housekeeping services.

We booked this hotel because we wanted to prioritize comfort for my family of 6. This hotel chain has really good ratings so we thought it was a safe choice. Boy was I wrong. The hotel room layout was great but the pull out couch mattress was so bad, you could feel the springs poking through. There was no sheets or bedding. The mattress looked really worn. The room was muggy and hot. When we turned the Air conditioner on, it would work then turn off and not turn back on till the temperature reached 75. With 6 people in the room I can’t begin to tell you how uncomfortable this was. Especially after a 40 hour drive to Seattle and 86-89 degrees outside. On day 2 we spoke to the front desk clerk and she basically said there was nothing she could do, her maintenance guy was gone for the day. They were going to switch us rooms but the other room ran exactly the same. So she said she could give me breakfast vouchers as courtesy for the inconvenience. Needless to say we spent another miserable night and checked out the next day. We didn’t sleep all night and cranky kids are not fun. We returned the breakfast vouchers. I expected way more out of a hotel like this for the price. I will not be staying here again. The staff tried but they just could not help. This ruined our vacation as waking up exhausted without sleep and trying to get up to go site see is impossible.

Room was a nice enough size, but lighting was a little to be desired. Some bulbs were burnt out in ceiling of the suite so it was poorly lit. Could have had some minor repairs done to walls and floors where needed

Had a great stay. Loved our suite. Thank you!

Room was very musty, damp smelling. Seemed to be fairly clean though. It was an adjoining room and was very noisy through the door. Nothing terribly wrong, just not really a high quality hotel. People were very friendly and helpful when I interacted with them

Service and rooms were great. Sofa bed was very uncomfortable (old).

Nice oversized room and very quiet.

Our stay was very comfortable. The hotel staff were very kind and helpful. Most comfortable bed we've ever slept on in a hotel! Just a few quick minutes drive to Starbucks, easy food options, and shopping.

The bathroom construction was shoddy. The shower insert was cracked in half and sealed together. There was hair on the wall that wasn't wiped away before being painted. The electronic blinds would did not work and eventually fell from the brackets.

Great room with style and unusual shape and design. And high ceilings . Loved the coffee bar with small sink. Also liked the desk with charging station. Clean and modern. Even had a small restaurant off the main lobby.

My room had adjoining room. It sounds like the door is open. I could clearly hear everything they said. I could here them snoring. I'm going to avoid this hotel.

Terrible odor everywhere in the property. Breakfast was served late everyday. The manager refused to talk to us to process a refund that everyone had agreed to. Avoid at all costs.

The hotel manager that checked us in was super friendly & knowledgeable.

Really outstanding service staff at this hotel. I felt like they went the extra mile to help us out with some little things like a corkscrew and paper plates / utensils for takeout. The courtesy the front desk staff showed us made all the difference on this trip.

The check-in staff were wonderful and very helpful in making recommendations for dinner. We were unfamiliar with the area, and provided great directions and suggestions of things to do in the area.

I honestly felt like I went to a motel 6. The staff also walked into my room while I was naked hours before checkout. Horrible experience. I wouldn't go back to this place even if it was free.

Friendliest staff ive ever en ountered at a hotel. Great dinner/bar menu.

The staff were horrible only one person was helpful and welcoming at this place. The rest were very prejudice and unwelcoming. I felt like I was walking on egg shells around these people.

Excellent staff, very friendly, accommodating, extremely clean. Awesome experience!

The hot tub was COLD. I asked the front desk worker and he said, "Ya, i know but you can swim in it." FYI soaking in a hot tub is relaxing. Swimming in ice cold water is not. Then asked what time they start serving breakfast and he said, "Oh, we aren't doing breakfast. we are remodeling." I said you know what, I think i'd like my money back and we will find another hotel. He said I could, but I wouldn't be refunded because of the cancellation policy. He gave me his managers card and told me to call. I have called and left messages 3 days in a row and have not received a call back. When getting home I noticed a double charge on my credit card. Hotels.com charged my card when I booked and the hotel charged my card too. Different amounts. Of course I have another call in to the manager.

front desk service real bad. the person on front desk has no idea how to resolve a problem

Comfortable and quiet hotel. It was no too far from Seattle. Free breakfast was included. Plenty of free parking.

I highly recommend this hotel. It is very clean, the staff are excellent and the room spacious. It’s in a very nice area.

Great property but location is not brilliant

Quiet suburban hotel, well kept!

Very quiet area of town, parking was easy and free. Front desk guy was so kind. Easy stay.

Really nice and clean. Short drive to restaurants and shops. Very quiet neighbourhood.

Checked in after dark. The worst case of location I've ever experienced in my life. There is no lit signage at night at the driveway entrance. There is no indication that there is even a hotel here. Every single street lamp in the parking area was turned off. No way to see the facility from the street. Took over 30 minutes once in the vicinity to find the place. Only light was at the front door entrance. Of course after parking (in complete darkness) it wasn't until approaching the front entrance that there is a lit sign on the facing of the building when looking up from the front entrance. This is hidden completely at night by all of the large trees obscuring any visibility of the building. If you decide to stay at this hotel DON'T arrive after dark because you will be completely lost. Even iphone App Maps will not lead you to the front of the building. Tried it 5 times. The App Maps te4ll you you Have Arrived... with no visibile cues that you know where to go next. What a complete cluster F**k! Unacceptable. Worse than 1 Star. A complete ZERO!

It was a nice convenient area for my family and I. Easy parking, staff was friendly, and it was close to one of our favorite restaurants! Definitely would give this place a try again if I come back to the city.

I have to say that the staff at this property made the stay. The facility itself wasn't what I would expect from a Holiday Inn - even express. The vinyl floors and lack of any or decoration on the walls made the room echo. There aren't many amenities around the property and the on-site restaurant was closed.

Nice property. Convenient location

Loved the indoor pool. Our room, pool and lobby area was very clean. On site restaurant was convenient for breakfast and dinner. The grandkids love the snack store in the lobby.

Staff were friendly and helpful. Our room was spacious with a huge television and comfortable bed and pillows. The made to order breakfast was unique and tasty. We will stay here again.

Restaurant was not open.

The staff was friendly, sadly the bar and restaurant were not open my guess due to staffing issues, but totally get it.

The employees were very nice and polite. The breakfast was very good. We appreciated that they offered an option for a firmer pillow. Super clean room, comfortable bed. They offered actual name brand soap and shampoo, which was also great. We will absolutely stay here if we are ever in the area again.

Hotel Staff were very friendly and accommodating. Restaurant was ok but limited breakfast menu was mainly microwavable items.

Made to order and pay for breakfast. Pay the same or more for less. THE WORLD WE LIVE IN ugggh. In other words, I miss the buffet for the free breakfast.

The hotel and staff were very good. We were disappointed with the breakfast menu options. The breakfast staff tried very hard to serve everything but we would prefer to select food items self serve. We have stayed at the Holiday Inn Express and we were much more impressed with their breakfast setup and food options.

The room was clean and very neat. The price was great for a small suite. The breakfast was really bad but the cocktails were good.

Breakfast isn't included. The food is blend and not worth the prices.