SureStay Plus Hotel by Best Western Point Richmond

The hotel is not located in a good neighborhood, and we had to choose it out of necessity. The hotel grounds were not clean, but the staff were very kind and polite. I put the privacy card on the door so no one would clean the room, and when I returned, I only asked for two towels for myself and my daughter, but they gave us only one towel, even though there should have been two towels for two guests. The clothing rack was inside the bathroom, which is not practical because the steam from the shower affects the clothes and causes them to develop an unpleasant smell. The toilet did not have a door. The water pressure was weak, and when I tried to adjust the shower water to make it a little warmer, the shower handle fell into the bathtub. The only thing I was satisfied with during my stay at this motel was the staff, because overall there was very little attention paid to the area around the rooms, and in general it did not feel very safe.

The pool was closed and we were not notified prior to check in, or even at all untill we tried to use it

I want to lead with something positive, so I will say that the breakfast each morning was solid, and it was nice having a king size bed. Outside of that, this establishment was lacking almost everywhere else. The lights in the rooms were very dim, the TV had technical issues that were never addressed, there was no hand soap for the sink, and the towels were not fully replaced each day. Additionally, the lights along the walkways were on the fritz and the pool, which appeared in good shape, was closed because of "a leak." Yet there was no information given about that before booking the room. I've stayed at no-frills properties before, but they didn't advertise as more than that. The SureStay was the definition of overpromised and underdelivered. There might be more expensive properties closer to downtown Richmond, but the extra cost is worth it.

We got in after 11pm. The front desk was closed inside. Had to speak to attendant through the window. Difficult to understand where to park and enter the hotel. The property looked run down, light shined in around the door frame, area and air conditioner were loud. Bed was confortable. Breakfast was mid. No elevators. Little over priced. Staff was pretty forceful about breakfast ending and patrons to get out at precisely 0900.

Excellent customer service by Stefani at check in, I felt very welcomed, thank you. Leticia in the breakfast room very kind, always attentive. Demi, Gabriel, and Sarai thank you so much for the room service, and the extra coffee pads. I recommend this hotel, they have full breakfast, clean rooms and there are no homeless around.