SureStay Plus Hotel by Best Western Point Richmond

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The hotel is not located in a good neighborhood, and we had to choose it out of necessity. The hotel grounds were not clean, but the staff were very kind and polite. I put the privacy card on the door so no one would clean the room, and when I returned, I only asked for two towels for myself and my daughter, but they gave us only one towel, even though there should have been two towels for two guests. The clothing rack was inside the bathroom, which is not practical because the steam from the shower affects the clothes and causes them to develop an unpleasant smell. The toilet did not have a door. The water pressure was weak, and when I tried to adjust the shower water to make it a little warmer, the shower handle fell into the bathtub. The only thing I was satisfied with during my stay at this motel was the staff, because overall there was very little attention paid to the area around the rooms, and in general it did not feel very safe.

The pool was closed and we were not notified prior to check in, or even at all untill we tried to use it