Cheltenham Chase Hotel & Spa

Cuando llegamos querían cobrar de nuevo aunque estaba preparado a través de hoteles.com. No tenían el pago registrado y descubrí que más bien no habían hecho ellos el cargo a hoteles.com y no sabían cómo hacerlo. Finalmente lo lograron y después de mucho esperar logramos pasar. El hotel bien, pero algo sucio y el desayuno con muy poca variedad

Firstly we had to wait at the reception when we arrived to the hotel. It was quite bizarre that there was no one in the reception. Then someone came after a couple of minutes later. For a hotel like this, having only one person at the reception was unusual. Moreover during the 2 days we stayed, elevators were not working so we had carry our own luggage to our in the second floor. There was no one to offer help. I’d also expect such an overly priced hotel to offer bathrobe, slippers or a different pillow option like a stiffer/ergonomic one. Breakfast was average. There was no fresh bread but toast bread only. Spa was ok, it was clean and the outside view of the hotel was good, seeing the green land, trees and serene atmosphere were the positive sides

Our room was beautifully clean, and freshly renovated. Great swimming pool and spa facilities as well

Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable

The breakfast was good. Lots of options. The pool area was dull. And changing rooms seem tired. And unwelcoming. Hot tub water looked murky.