Courtyard by Marriott Birmingham Trussville

The check in person at 2a was pretty rude. Didn’t even give us a good morning and just asked us if we were there to check in. The room we booked, king size bed, was not what we got. Instead we got a double bed. System had just been updated and I’m guessing that’s one of the reasons for the bad attitude and wrong room, but a smile and better attitude would go a long way.

The room was nice and clean, modern amenities, the food bar area had wonderful breakfast and dinner items offered. Hats off to the friendly staff, both evening and morning crews!! Definitely worth the stay!

Thanks so much for the great experience!

The room had a lot of lady bugs and when I told the lady at the front desk, she seemed as if she didn’t know!! I asked for a refund but I was changed into another room but it was the same as well!

This hotel is not up to the Marriott standards. We have pictures where there was an extremely large gap in the entry door. The gap on the doorknob side of the door let substantial light from the hallway,into to room after lights were turned out. Obviously, the door was not plumb level from a previous incident. There was mold in the toilet and the shower. The tiles in the wall of the shower enclosure heavily damaged, from a previous incident. Lastly, the corners of the bathroom had dirt , the rooms and towels were musky smelling. The lamps stainless finish, were actually rusty. 2 nights for $350 very disappointing, I was in town for a funeral and did not have time to switch hotels