Pera Tulip Hotel & SPA

Yes

This was one of the worst hotel experiences I’ve ever had and completely ruined the start of my trip. When I arrived to check in, I was told my room was no longer available due to an alleged “insect issue.” This explanation felt suspicious, and I later discovered the real reason was that my prepaid room had been given to someone else. Instead of being honest or taking responsibility, the staff used this excuse to cover up what appeared to be an overbooking situation. Rather than placing me in a comparable or upgraded hotel, they moved me to a different property down the street that was clearly inferior. The hotel I originally booked cost $88 per night, yet the replacement hotel was listed online for around $45 per night, reflecting the drastic downgrade in quality. The room smelled terrible, was poorly maintained, the shower was broken, and the bed was extremely uncomfortable. It was run down and not even remotely comparable to what I paid for. When I complained and asked for assistance, the staff and management were dismissive and unhelpful. The manager openly said he “didn’t care” and insisted that they had fulfilled their obligation simply by giving me any room, even though it was a completely different and substandard hotel. To make matters worse, the hotel repeatedly ignored Expedia’s phone calls and refused to cooperate in resolving the issue. The only reason this situation was resolved at all is because Expedia protected me as a customer. This experience was terrible.

Very kind and helpful staff.

The room was not great, but the worst part was that I paid in cash at that front desk but they still charged my card even though I asked them not to

The hot tub and sauna were nice and quiet. Rooms were, in general, nice and clean, albeit cosy. Ordering food on room service took over an hour. Aircon is feeble, and if you have the windows open to make the room a manageable temperature, you'll be woken up multiple times by people arguing/talking loudly in the courtyard, or the cleaning team starting at the crack of dawn. In their defence, there is a nice lady coming around at breakfast (which has a nice selection,) asking about any issues and working to solve them.