Extended Stay America Suites - Houston - Katy Freeway - Energy Corridor

I had a good night stay the room was pretty decent for a size the bed was only a full size bed but was highly comfortable I actually slept really good and I usually don't get a good night's sleep on the first nigh in a strange bed. The shower and the restroom worked well this is a very good three-star hotel.

The kitchen had no plates or utensils. Not even plastic cups. There were paint chips in the room. The only person working when i checked in seemed annoyed that their phone time was being interrupted by actually having to do their job.

Ran down hotel, no hot water and bugs. Very uncomfortable! Couldn’t cancel or change hotel without still being charged for my stay. Disappointed with the accommodations. The staff was very polite but the hotel needs a major overhaul.

Roaches in room broken refrigerator front desk didn’t offer code pot or dishes

Smoky air, strong smell of cleaning products, it was unbearable to my kid with respiratory issues..the kitchenette is mentioned but when you enter the kitchen, there is no dishes, cookware, or spoons. When I asked for them, the front desk young female said we have to pay inorder to get them. And she proceeded to say we get what we paid for . I had to check out the next morning.

My husband and I checked in at around 3p and all was fine face value we left our bags. We went down stairs and found dog feces on the carpet and not to far we found a loose dog that started growling at us. We went about our business and enjoyed our day/evening then came back and fell asleep then the problems started. I woke up to a faint fire alarm on the other side of the hallway and the alarm didn’t go off on our room. So we looked around to other guests outside of their rooms and also confused. We went downstairs and the rest of the guests were outside and after all of that we decided to leave and request a refund. The lady in the front at the time was busy after the fire alarm which is expected after a situation like that but when we requested a refund she became immediately defensive. When we told her about the roaches, we told her about the dog feces and the loose dog and told her that we let those two things slide but after the fire alarm going off in the hallway and not our room putting our safety at risk is a no go and kept telling us that there is nothing that she can do and that the manager has to help us and we have to call her in the morning. Basically save yourself the time and money and go somewhere else because it’s not worth it. I hope we really do get our money back or some sort of compensation because that was very subpar.

I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.

Could be a bit cleaner room service only every 14 days

No warm water, no shower (maintenance??) not informed! poor WiFi, bedlamp not working, not clean.

The kitchen

Roach infested!

Inexpensive but infested with roaches and bed bugs; this hotel must have been occupied by very bad people in the past, so the owner had you sign some weird agreements. The smell is terrible!

To many roaches but other than that it’s ok for a low budget friendly.

The staff were friendly and the rest of the property seemed fine but the room I was put in smelled very strongly of urine. I couldn't relax at all, the smell was disgusting. The bathroom has one tiny light and is extremely dark and the walls of the hotel are very thin. Absolutely not worth the price.

Ms Carol at the front desk was amazing but that is the only positive thing I can say. PLEASE STAY AWAY FROM THIS PLACE. There’s roaches coming out of the sink. There’s roaches coming out of the bathroom toilet. This was the absolute worst place I’ve ever slept I cut my stay in half. And for management or possible owners that may comment on this review there is absolutely no need. Please take the time to bomb for the infestations inside of this hotel. No human should live here or stay a night at this hotel.

Roaches everywhere, smelled like smoke , tub was dirty, bed covers had makeup all over, I felt like I was getting bitten throughout the night. They don’t give you the latest checkin time. Checkout times are weird latest you can leave is supposed to be 12 but it was 11 the girl that was at the front deck literally held our room door open until we got all our things out and it was obviously someone in the restroom using the toilet but she still stood there. Would never recommend or come back.

Roaches everywhere got my license plates stolen rooms were not clean. HORRIBLE DO NOT BOOK THERE!!!!

Roach motel

Roaches everywhere from bathroom to walls to kitchen area

I only stayed in it for less than 15mins. The room had trash in the fridge and drawers. The bed had a stain, and on top of that my husband got bit by something on the bed.

I had a good night stay the room was pretty decent for a size the bed was only a full size bed but was highly comfortable I actually slept really good and I usually don't get a good night's sleep on the first nigh in a strange bed. The shower and the restroom worked well this is a very good three-star hotel.

Ran down hotel, no hot water and bugs. Very uncomfortable! Couldn’t cancel or change hotel without still being charged for my stay. Disappointed with the accommodations. The staff was very polite but the hotel needs a major overhaul.

The staff were friendly and the rest of the property seemed fine but the room I was put in smelled very strongly of urine. I couldn't relax at all, the smell was disgusting. The bathroom has one tiny light and is extremely dark and the walls of the hotel are very thin. Absolutely not worth the price.

Outdated. Roaches,

I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.

Hotel is okay condition right off the highway with noises from highway in the room but overall condition was average for the price . The front desk lady was good and attentive.

No warm water, no shower (maintenance??) not informed! poor WiFi, bedlamp not working, not clean.

Room was a bit worn

Very noisy and if someone waking in the corridor the whole floor shakes to the point it will wake you up if you are sleeping

Not what expected from the picture online very disappointed

I was unable to check in to my room due to a policy only plastered on the door of facility advising they would be closed during the time and no accommodation was made after being informed I would not be helped

The kitchen had no plates or utensils. Not even plastic cups. There were paint chips in the room. The only person working when i checked in seemed annoyed that their phone time was being interrupted by actually having to do their job.

I will be calling Hotels.com to complain of unexpected fees.

Great service

Poor communication

The only thing I liked was the staff

Hotel is okay condition right off the highway with noises from highway in the room but overall condition was average for the price . The front desk lady was good and attentive.

We have previously stayed at another Extended Stay in or outside of Houston. This one is 100% better and the employees have been helpful and friendly. I've got no complaints on cleanliness, the room was clean when we checked in.

This Extended Stay Hotel is one of the better one's we've stayed. Its clean and desk lady was very friendly and helpful.

The issue was being able to book a room online and pay at the time of booking, only to arrive to the hotel and be told that all of the rooms are full. This lead to 5 hours on hold, a night of sleeping in the car and not having my booking adjusted until the afternoon of the next day. Totally inconvienced and as much as i would like to continue being a regular customer, im not sure it Hotels.com is something i can continue to use if it will put me and my fsmily at risk.

Very convenient

Roaches everywhere got my license plates stolen rooms were not clean. HORRIBLE DO NOT BOOK THERE!!!!

Too many thugs hanging around. Won’t be back.

Hotel is okay condition right off the highway with noises from highway in the room but overall condition was average for the price . The front desk lady was good and attentive.

The hotel is cool but it should be breakfast in the morning. Lots of families need that to help them save money. If in a hotel for extended stay, clearly your low on cash My room is good. I have no complaints. Staff seems good for now. I'm just getting there so I really don't have a full view on everything but I will chime in if needed. So far so good for the great price. Thank you so much extended stay, you're really a life saver.