Holiday Inn Express Hotel & Suites Swansea by IHG

Exelente hotel tranquilizó para familia y cómodo❤️❤️❤️❤️

Lo que no me gusto fue que la piscina estaba fuera de servicio por que estaba en mantenimiento pero lo demás estuvo bien , limpio , súper rico el desayuno

I booked a double queen and when I checked in I was told I got changed to a king room. I also told them I specifically booked two 2 beds for a reason and they would not change my room and said that there was no other rooms with two queen beds available. Also, my room was not cleaned however, when I left the next day to go to my function, I came back with no towels in the room at all so someone went in my room and did not replace fresh towels.

Very friendly people

We went to breakfast the first day at 8:45 we asked for the cinnamon rolls (signature staple) and were told by the breakfast host they were all gone. Now I am well aware that these never run out or she didn’t care to make more but, there were at least 15 more people that came in after us. I also asked for hot chocolate and she took me to the creamers and showed me those again I said hot chocolate and she looked at me weird then I showed here where they put them and she said tomorrow. This all started when I had to go looking for her as she was in the kitchen and just talking on her phone. The second day went pretty much the same and the food looked like the previous morning’s breakfast and again no cinnamon rolls. This time the breakfast host was sitting in a booth talking to the other workers not paying attention to the food. Avoid the breakfast it’s not worth your time but, the coffee is good.