Holiday Inn Express Hotel & Suites Swansea by IHG

I booked a double queen and when I checked in I was told I got changed to a king room. I also told them I specifically booked two 2 beds for a reason and they would not change my room and said that there was no other rooms with two queen beds available. Also, my room was not cleaned however, when I left the next day to go to my function, I came back with no towels in the room at all so someone went in my room and did not replace fresh towels.

Very friendly people

We went to breakfast the first day at 8:45 we asked for the cinnamon rolls (signature staple) and were told by the breakfast host they were all gone. Now I am well aware that these never run out or she didn’t care to make more but, there were at least 15 more people that came in after us. I also asked for hot chocolate and she took me to the creamers and showed me those again I said hot chocolate and she looked at me weird then I showed here where they put them and she said tomorrow. This all started when I had to go looking for her as she was in the kitchen and just talking on her phone. The second day went pretty much the same and the food looked like the previous morning’s breakfast and again no cinnamon rolls. This time the breakfast host was sitting in a booth talking to the other workers not paying attention to the food. Avoid the breakfast it’s not worth your time but, the coffee is good.

room ants and some sort of pollutants near ac / unit I have pictures

Loved the many options for the breakfast. Staff at check in and check out were great. Room was clean. Loved the pillows. Only issue was the shower floor tended to be slippery - which made me a little nervous but just wouldn’t want anyone to fall.