Arthotel ANA Gold

Die Sauna war nicht nutzbar, da kein Personal an der Rezeption war – obwohl sie laut Anzeige besetzt sein sollte. Gerade deshalb hatte ich dieses Hotel gewählt, was den fehlenden Service besonders ärgerlich macht.

Tired hotel with no curtain in my room and far too hot although the radiator was switched off. The shower head would not hold up and the bed was very soft - ok for some people I know, but not me. There was no breakfast other than coffee and worst of all there is only a small time with any staff. That’s no help if you’re facing a keypad to get in. The telephone number to a sister hotel cuts off if you select the English option and if you take the German option they are not exactly helpful - I am still waiting for a call back that was promised in five minutes!

Keine Heizung, keine Ansprechpartner, Rückrufbitte

Property was in extremely bad shape, no staff at check-in even at a reasonable hour (4:30pm), bathroom had mold in shower, bed was uncomfortable, no water or other amenities in room. Would not recommend

You have to rely on yourself as there are no personnel in the hotel especially at night. They are only there in the morning.