山溪酒店 - 威農

Check in was super easy, free indoor parking, rooms were spacious and clean. Location is amazing, water park is a 3 min walk from they hotel. The pool and hot tub were clean and not to packed. Some restaurants in the area like the Crystal Cafe for breakfast.

A beautiful space and if the amenities were working, a great spot to relax and enjoy. We spent the extra money for the amenities (hot tubs, outdoor swimming pool, fireplace in the suite) and unfortunately the pool was closed for the weekend, one of the hot tubs was drained, and our fireplace didn't work and no one tried to fix it after we told the staff it wasn't working. Parking was a challenge for a truck and although they were hosting a local event, the staff knew very little about it.

Request a 2:00 early check-in, which was approved by Manager Justin Mills. I also called twice to clarify the parking if I was arriving in the morning to ski prior to check in. I was told twice to come right to the hotel for a garage code. I wanted to plan on parking in the garage because my wife was getting over the flu and not skiing. When I arrived, I was told I had to park down the road and walk back. This was not feasible, so my wife dropped us off and spent the day in town, returning for our 2:00 check-in. At 2:00 We got an email instructing my to use the guest portal to access my room code. We went to the room, and the room was already open and still being inspected. The housekeeping manager was in there and very unhappy that we were trying to access the room so early. She insisted that I should have waited for a message saying the room was clean. I was only following the instructions in the check in email. I never got any email saying the room was clean, just one inviting me to the portal and giving instructions for access. I understand that we asked for an exception with the early check-in, but even after it being approved by the Lodging Manager, the staff was very stubborn about making the accommodation. The room was clean and we had a nice visit, but planning our check-in should have been much easier.

I was surprised the rooms were dated, I had different expectations especially with the nightly room rate. The AC in the room must have been broken so there was a portable unit that vented out the window…it did not keep the room cool. When we returned from dinner the thermostat read 80 and sleeping was uncomfortable. The large dining table in the room had a wooden leg that was bent under and ready to break off. Lastly one of the two elevators that bring you to rooms was down, wait time to head up or down was long. It was very interesting there is no front desk and you hardly see anyone that works there. The employee who was in the little convenience store off the lobby was very nice and said she was the front desk too. Don’t think we would stay there again.

Everything was great. The studio has everything you need and is very clean. The place is very quiet and safe. The pools are at a perfect temperature, the jacuzzi and sauna are very relaxing. The underground parking is perfect. It has everything you need to have a fun and relaxing day. Ideal for spending time with children. The next day we booked tickets for the Mountaincreek Waterpark which is just a few steps from the property and is beautiful!!!! Definitely recommended.

Tons to do in any season!! Ski resort, ropes courses, water park, bikes course etc. Great views. Loved the pools, hot tub, & little sauna barrel outside. Room was nice/clean. Not sure how to feel about having to remember different codes for entry of things but it does eliminate having to carry a card around, or one not working etc. Parking was underground inside which is probably pretty helpful in the winter. Beautiful property.

The parking was the worst part of the trip

It was convenient because property was next door to ski lodge area. It seems renovated at room. But electric stove was beeping sound with not working. We tried to call front desk for this issue, however no one came over to look it up. We could not cook dinner terribly as a plan. Only one bar opened in late night. Unlimited restaurant option. Towel Service was out of order at pool. Unsafe / uncleaned at pool area due to glasses all over during kids play. No life guard at pool. Kids made noises in the hall between rooms at midnight. No shampoo in bathroom.

Great pools and hot tubs. Large confortable rooms. Easy indoor parking. Many recreation opportunities in season. Well maintained, clean, safe property.

Summer stay. Great place to escape from the city. Pool is great and was not crowded despite summer holiday. If you are visiting in winter, the ski lifts are 2 steps from the door.

The place is run down, my room had no waters went down to get them asked for ice cream as told where to go and it was broken. Communication is only through the guest portal and no one answers. No ac in rooms just in the kitchen and living room area. Ceiling fan in main bathroom did not work. Outside was dirty and there was a dead mouse that seemed to be there for a while and not cleaned. I paid over $500 for a night and it was not worth it.

Stained carpets horrible service!!!! Shower broken, stinky very dirty. Response was next time you book with us we will help you!! Wow.

The room was cleaned visibly but when we open drawer there was garbage in them and the furniture was no dusted. Good thing I had Lysol wipes. Besides that it was fine. I would still go again.

Excellent, comfortable and clean!

Let me first state the staff is great! The ski support and Zachary with room support was exceptional! I feel they are doing the best they can. Unfortunately, the room needs much attention. Curtains old and torn, rugs stained and ripped, furniture worn and flimsy, BOTH sofa beds had old pee stains, bed found with hair from previous guest, glass doors with dirty finger prints all over. I will state the bathrooms and kitchen were clean in the room. Then around the ski store / ski gear / cafe and such - absolutely filthy. I absolutely understand the volume is great and would be difficult to keep up but when you see garbage everywhere, bathrooms smell like urine and stool and see no building services throughout the day it brings on great dissatisfaction and disappointment. Both the lodging and ski activities are far from cheap. It would appear business is good so not re investing in the property to improve satisfaction breathes greed. Unless of course there is zero guests outside of the winter season and trying to catch up financially. Which honestly would understand in this economy. If this is not the case shame on administration and leadership. You can’t charge this kinda of prices and have motel 6 accommodations. Lastly, I was NOT able to log into work on my computer. Despite the many attempts. The WIFI was downright non functional. Yet another sense of lack of investment on the property. Yes I understand a large number of people but absolutely time to invest in new cell tower!

Was given a room that had not been cleaned from the prior guests in the prior evening. Bed unmade and trash in room. Completely unprofessional and never happened at a hotel for me before.

No one responded to any texts or emails before check in or afterwards, even through the guest portal. The people staying across the hallway were blasting music until 4 am and there was no one we could call to address this. We didn’t feel comfortable going across the hall because earlier in the day we saw someone passed out in the grass by the pool area and smelled weed in multiple places around the grounds, and there is a mix of a crowd coming for the water park and mountain biking. The convenience store and guest services were supposed to be open daily at 7 am, and didn’t open until 8 am Sunday. No good coffee or breakfast options. The room was ok but the carpet was filthy.

Room sizes (2 bedroom suite) and decor was great but carpet needed either deep cleaning or replacement. Kitchen floor was dirty. Some furniture was badly nicked as well. Long hallways which could be a problem for people with mobility concerns. Common areas were nice. Beds were comfortable.

The property is lovely and the food at the Biergarten was fantastic for bar style food and it was reasonably priced. However, the shower grout had mold and the bathroom sink didn’t drain well. Also, we purchased the unlimited ride ticket for the Alpine coaster but the line was so long and slow (at least 2 hours), that we only got to ride once. And the website said it closes at 6 but when we tried to get on at 5, we got turned away.

This was a very misleading booking. The rooms in mountain creek are now individually owned. Unfortunately, the property cannot force owners to update anything in their unit. The room I stayed in (as well as 3 others that I looked at moving to) were disgusting!!!!! I walked into the room having a musty smell, the carpet was stained, the couch was stained, and there was a left over used band aid in the nightstand drawer. The lamp shade looked like it fell into a bucket of coffee. My balcony door did not lock either. Making my stay less than pleasant. The manager told me that even though it is stained it is sanitized and clean. I’m sorry….no. It is dirty. My socks were gross just from walking on the floor. There is not really a front desk. It is the person running their little shop. There is no phone number to call if you need help. You have to text through an app. They never responded to any of my texts. By the time I walked down to ask my question, I got “oh yeah I just got your message.” Will never stay here ever.

Check in was super easy, free indoor parking, rooms were spacious and clean. Location is amazing, water park is a 3 min walk from they hotel. The pool and hot tub were clean and not to packed. Some restaurants in the area like the Crystal Cafe for breakfast.

The girl was very pleasant at check in but she had to give us 3 codes before we could get into the garage. We were unable to use the fireplace or the TV in the living room and the volume control on the TV in the bedroom didn’t work. Since there is no “Front Desk”, there was no one to contact. It was just a place to sleep.

Lovely room. Comfortable, clean and all around nice.Parking garage is great.

It was right on the mountain. We could see the chairlifts from our room. It had a full kitchen and was pretty well equipped for cooking. Everything is booked and managed online, however my initial booking was handled by someone at the front desk (?) and they got it wrong. It was worked out in the end but caused some stress.

I was surprised the rooms were dated, I had different expectations especially with the nightly room rate. The AC in the room must have been broken so there was a portable unit that vented out the window…it did not keep the room cool. When we returned from dinner the thermostat read 80 and sleeping was uncomfortable. The large dining table in the room had a wooden leg that was bent under and ready to break off. Lastly one of the two elevators that bring you to rooms was down, wait time to head up or down was long. It was very interesting there is no front desk and you hardly see anyone that works there. The employee who was in the little convenience store off the lobby was very nice and said she was the front desk too. Don’t think we would stay there again.

Me and family stayed over weekend for ski trip, all staffs we met were nice, helpful and friendly and I’m very impressed with that. The property itself was clean and roomy, which we were happy with, but there are some flaws in the unit we stayed that kinda ruined the experience. First, our balcony door is not locked, no matter what method we tried, not working, that was a huge security issue to us since we have a 1.5yr toddler and a 4yr old. Second, the fireplace in unit was out of order, we had to turn the thermometer to 75F to keep our unit warm and for some reason the heat distribution in unit is very uneven, while the room and living room is warm, the bathroom is freezing cold. Lastly, there was no extra blanket or comforter in unit so we cannot use the sofa bed in living room, family of 4 had to squeeze on the king size bed for the night. Overall it was just a fair experience, given the price we paid and all the flaws we had. But it was the most convenience choice if you decide to stay over at Mt Creek.

Room sizes (2 bedroom suite) and decor was great but carpet needed either deep cleaning or replacement. Kitchen floor was dirty. Some furniture was badly nicked as well. Long hallways which could be a problem for people with mobility concerns. Common areas were nice. Beds were comfortable.

We stayed 2 nights here thurs/fri night. Booked the best room which is a king suite. Unfortunately the room walls are paper thin and we were next to the most inconsiderate guests possible. They were up to 2am making loud noisy banging on walls, the kids were jumping on beds, running all over the room we couldnt sleep! There is NO attendant after 11pm so your screwed. There are also no phones in room to call front desk. There is only 1 person working until 11. We had a miserable time we will not come back.

It was convenient because property was next door to ski lodge area. It seems renovated at room. But electric stove was beeping sound with not working. We tried to call front desk for this issue, however no one came over to look it up. We could not cook dinner terribly as a plan. Only one bar opened in late night. Unlimited restaurant option. Towel Service was out of order at pool. Unsafe / uncleaned at pool area due to glasses all over during kids play. No life guard at pool. Kids made noises in the hall between rooms at midnight. No shampoo in bathroom.

Beautiful room with beautiful views. Lots of space and well appointed. My family if 6 fit very comfortably. Will definitely stay again.

Upon arrival, there was nowhere to check in. Just a shop that you would never imagine as a place to check in for an almost $300 hotel room. I asked around people poibted me to this shop - they sell food and snacks, no check-in notifications. Absolutely bizarre. The bartender at the bar casually advise that she was probably on break. Who leaves a check-in desk for break for 1/2 hour to 45 minutes? I went back to the bar, up and down hallways, tried to call Mountain Creek and expedia. They automated system asked for a number that was never given to me: an itinerary number that started with a some letter that I didnt have. Never got through to anybody. Tried multiple times. Bartender tried to call the person that was supposed to be there on a cell phone, no answer. It was absolutely horrible. Then, she finally shows up like nothing was wrong. It was insane. Then, I get up to my room and there bed was all messed up, trash in a trash can in the middle of the room, towels everywhere, a dishwasher sitting in the middle of the kitchen. I sent messages/pictures to the text number she said I could text, no response. Went back down to this shop where you are supposed to check and she was helping someone on the phone FOREVER and did not acknowledge me. It was insanely frustrating. She got me to another room. This was absolutely the worst check-in experience of my 47 years on this earth. All I got to hear was how this place is privately owned so they can do what they wa

Request a 2:00 early check-in, which was approved by Manager Justin Mills. I also called twice to clarify the parking if I was arriving in the morning to ski prior to check in. I was told twice to come right to the hotel for a garage code. I wanted to plan on parking in the garage because my wife was getting over the flu and not skiing. When I arrived, I was told I had to park down the road and walk back. This was not feasible, so my wife dropped us off and spent the day in town, returning for our 2:00 check-in. At 2:00 We got an email instructing my to use the guest portal to access my room code. We went to the room, and the room was already open and still being inspected. The housekeeping manager was in there and very unhappy that we were trying to access the room so early. She insisted that I should have waited for a message saying the room was clean. I was only following the instructions in the check in email. I never got any email saying the room was clean, just one inviting me to the portal and giving instructions for access. I understand that we asked for an exception with the early check-in, but even after it being approved by the Lodging Manager, the staff was very stubborn about making the accommodation. The room was clean and we had a nice visit, but planning our check-in should have been much easier.

Very clean and convenient. All amenities and attractions are walkable. The staff are very friendly and professional

Please hire staff at the property that can help when we need something re; towels, etc

For the amount of money and amount of guests I found it very upsetting that they got rid of the front desk altogether and now have the snack shop attendee doubling as the check in agent. Literally selling donuts and checking people in at the same time. All to save the salary of one very needed employee.

Great all around stay. Vicky was wonderful and really made us feel taken care of. Very fun venue for a wedding. Will definitely be staying there again.

The arrival was a little confusing. Male sure you read your email. Or so they said. The toilet was clogged and had there isn't anybody to talk to about that. So that was fun. Only one of the elevators was working so there was a line every time you wanted to go anywhere and the elevator was full every time. So sometimes I had to wait another turn. I paid over $600 to stay here because it was the only place availabe. But I will never come back

No one responded to any texts or emails before check in or afterwards, even through the guest portal. The people staying across the hallway were blasting music until 4 am and there was no one we could call to address this. We didn’t feel comfortable going across the hall because earlier in the day we saw someone passed out in the grass by the pool area and smelled weed in multiple places around the grounds, and there is a mix of a crowd coming for the water park and mountain biking. The convenience store and guest services were supposed to be open daily at 7 am, and didn’t open until 8 am Sunday. No good coffee or breakfast options. The room was ok but the carpet was filthy.

I paid for a 2 bedroom suite when I booked my stay; however, was shocked to see only 1 bedroom when entering the room # given to me from the resort upon checking in. I immediately went downstairs to alert the staff member working at customer service and upon letting him know that there must have been a mix up, as I booked a 2 bedroom suite and only have 1 bedroom in the room # given to me. The staff member did not once offer one single apology for the mistake, and told me there was nothing he could do for me, stating that they had a wedding there this same weekend and there were no other rooms available; despite the fact that I had booked this stay almost a month in advance.

This was a very misleading booking. The rooms in mountain creek are now individually owned. Unfortunately, the property cannot force owners to update anything in their unit. The room I stayed in (as well as 3 others that I looked at moving to) were disgusting!!!!! I walked into the room having a musty smell, the carpet was stained, the couch was stained, and there was a left over used band aid in the nightstand drawer. The lamp shade looked like it fell into a bucket of coffee. My balcony door did not lock either. Making my stay less than pleasant. The manager told me that even though it is stained it is sanitized and clean. I’m sorry….no. It is dirty. My socks were gross just from walking on the floor. There is not really a front desk. It is the person running their little shop. There is no phone number to call if you need help. You have to text through an app. They never responded to any of my texts. By the time I walked down to ask my question, I got “oh yeah I just got your message.” Will never stay here ever.

Check in was super easy, free indoor parking, rooms were spacious and clean. Location is amazing, water park is a 3 min walk from they hotel. The pool and hot tub were clean and not to packed. Some restaurants in the area like the Crystal Cafe for breakfast.

Great for skiing

It was right on the mountain. We could see the chairlifts from our room. It had a full kitchen and was pretty well equipped for cooking. Everything is booked and managed online, however my initial booking was handled by someone at the front desk (?) and they got it wrong. It was worked out in the end but caused some stress.

Comfy bed, great location!

Good location

I appreciated the convenient location for our event and added bonus was the Waterpark next door!

Tons to do in any season!! Ski resort, ropes courses, water park, bikes course etc. Great views. Loved the pools, hot tub, & little sauna barrel outside. Room was nice/clean. Not sure how to feel about having to remember different codes for entry of things but it does eliminate having to carry a card around, or one not working etc. Parking was underground inside which is probably pretty helpful in the winter. Beautiful property.

Close to golf courses

This is located in a beautiful place, looks like it is sticking out from the mountains when you are coming into town. Disappointed there was no where to eat on site. I know June is off season, but the place needs to have more staff around. The gentleman was nice during check in, but it was strange to do it in their lobby store. That said, our room was clean, which makes me happy and just down the road the food was very good at the Crystal Cafe.

Summer stay. Great place to escape from the city. Pool is great and was not crowded despite summer holiday. If you are visiting in winter, the ski lifts are 2 steps from the door.

Check in was super easy, free indoor parking, rooms were spacious and clean. Location is amazing, water park is a 3 min walk from they hotel. The pool and hot tub were clean and not to packed. Some restaurants in the area like the Crystal Cafe for breakfast.

The hotel is very nice. They do not have your standard front desk, instead they text you a link to their portal once your room is ready on the day you arrive. There you get your access code and room number. Parking is primarily in an underground garage, though there are a couple of handicapped spaces near the front door. Everything on site is cashless (store, restaurants, and bar). We stayed in a suite with balcony. It was a nice room, with kitchenette. The pool looked good, though I didn't use it. My wife tried it, but the water was cold ( in late July). Overall it was okay. I wasn't impressed by the food, service or prices at the Beer Garden. We were there off season for a wedding. I will say they did a fantastic job for the wedding!

Waterpark was easy access from the hotel. The pool hours was very convenient especially for the kids. Dining options was very limited during the week.

Advertised to have hot food but the person at the "cafe" on the first two nights said the oven was broken. Check in person was not very friendly or helpful. Third night the check in person was helpful, said he was able to make a pretzel for us in the oven. 4th day the first woman was back at check in and said she couldn't use the oven. I said the man yesterday did for us and she was very reluctant to do so. She did, but complained about it. Also, the area around the pool was incredibly icy and should have been monitored/maintained. Overall, it seemed like more staff could have greatly benefited the experience. I am not sure if we will be back.

Just wanted a peaceful getaway with my kids and got that. No Restaurants open when we stayed. Just a convenience store and bar but they do have a kitchen and you can bring stuff to cook but if you are looking to just enjoy and not deal with cooking then that might be a thing to consider. Very clean, comfortable and quiet! The pool area was great. Overall a great stay and will definitely go back

Close to venue. I did not like there were no restaurants open at the resort, they did not allow late check out, tv changes channels constantly by itself, electric kept blinking and rooms were noisy in the middle of the night from a party.

Arrived at the property- air conditioner was not working. Someone was sent it worked for about an hour and then it was not working. Food areas were not very clean and when trying to get breakfast nothing was open

No one responded to any texts or emails before check in or afterwards, even through the guest portal. The people staying across the hallway were blasting music until 4 am and there was no one we could call to address this. We didn’t feel comfortable going across the hall because earlier in the day we saw someone passed out in the grass by the pool area and smelled weed in multiple places around the grounds, and there is a mix of a crowd coming for the water park and mountain biking. The convenience store and guest services were supposed to be open daily at 7 am, and didn’t open until 8 am Sunday. No good coffee or breakfast options. The room was ok but the carpet was filthy.

We absolutely loved this place. Last minute summer holiday weekend booking for a 2BR Suite. The suite was amazing, with a patio opening to the base of the hill / walkway to the fun stuff. I felt such calm drinking a Fiddlehead on the patio as the sun went down while the kids ran around the slope. Don't come here trying to get a deal though... Everything was expensive, especially the little market in the lobby, which seemed to have a sliding scale on price, haha. If you are worried about spending this may not be so fun for you, or be sure to bring all your own food/drink. Some of the highly rated onsite restaurants were closed for the season but the Biergarten was open. I put in our order right before 7pm on a Saturday and could tell the staff couldn't wait to leave for the day. However, they were still helpful and nice. The food, though simple, was really good! If I could do it over, I'd ask for the BBQ sauce on the side on the pulled pork sandwich... The meat was insanely good but the sauce overwhelmed it. Oh well! PS: If you are old parents with young kids, the waterpark may be a challenge, lol. Best be prepared with the right footwear and get there early to get a locker if you can't checkin to the hotel until 4ish. We were total amateurs but enjoyed it nonetheless.

This is located in a beautiful place, looks like it is sticking out from the mountains when you are coming into town. Disappointed there was no where to eat on site. I know June is off season, but the place needs to have more staff around. The gentleman was nice during check in, but it was strange to do it in their lobby store. That said, our room was clean, which makes me happy and just down the road the food was very good at the Crystal Cafe.