西點塞耶飯店

Hotel needs some updating especially the elevators. We had two fire alarms and were sent out in a cold rainy night with no umbrellas.

Long story short, fire alarm malfunctioned 3 times and we were expected to wait outside unsheltered in the cold and rain. Macarthur restaurant staff were bad and we ended up driving to mcdonalds as it was the only thing open at 7pm on a Sunday in the area. Elevators were not operational and we had to climb 5 flights of stairs. The walls were so thin, we could hear the neighbor taking a leak and flushing the toilet throught the night, amongst other noises. Terrible experience, but I felt even worse for the bride whose wedding and wedding night were interrupted by the hotels issues. Will not be back. Longer review on Google.

Trader stayed very much.The rooftop bar was wonderful.Staff was excellent.Looking forward to coming back again

View from zulu lounge is fabulous; waitstaff Vinny was terrific, bed was very comfortable. Breakfast choices good. Too noisy in the tavern for dinner on Wednesday but lovely at the lounge. Could hear train from mountain view room - but not a total deal breaker. Good proximity to West Point museum and welcome center. Enjoyed sense of history throughout the hotel.

Could use some better water pressure and room updates. Should not charge 25 facilities fee if guest doesn’t use .

Convenient stay for West Point function. Valet parking was excellent!

It was a beautiful Saturday evening and the touted rooftop cocktail bar that overlooks the Hudson was closed. Also the room air conditioner was old, loud and ineffective. The room was uncomfortably warm making it difficult to sleep.

The hotel was beautiful and felt relaxing and nice. I didn’t like that when we checked out, they added another $25 hotel fee. My reservation was FULLY paid in advance and there were enough extra fees tagged to the original rate. Not sure why they charge me more money without notifying me in advance.

Th fire alarm went off 9 times in 48 hours and we had to evacuate the hotel each time. No explanation from the staff.

One negative is charging an extra facility fee.

Sink wouldn't drain, reserved a double bed and didn't get it and the furniture look very old.

Wonderful check in. Comfy and clean rooms.

Room was average, more detail to cleaning.

We had a wonderful time staying here. Friendly staff and most of all a historic building.

What a memorable stay. So clean, so much rich history, and the staff was amazing. Highly recommend.

The beds are so comfy and everything was very clean. The staff were very professional and personable. Food was outstanding!.

Beautiful and clean hotel. Staff was super friendly. Only thing that we didn't like is that the bar closes early.

There is an issue of smoke odor from the lobby fireplace permeating the halls of the hotel. When I spoke to the front desk they acknowledged they had heard the complaint before. This needs to be not just heard but addressed. That the smell could travel thru the air system all the way to the 5th floor, should be terribly concerning and immediately addressed. Also, that The Thayer Hotel would join this trend of "nickel and dime-ing" guests for every little thing is disappointing. In addition to the room rate, now there\'s the daily resort fee, then a fee for a crib, a fee for a refrigerator, a fee for wi-fi....etc. Why not simply be honest and post an increase in the room rate and stop all these ridiculous extraneous charges? President Biden is considering a bill to stop airlines from charging these kinds of "hidden fees", I\'m hoping that hotels will also be scrutinized for the same practices.

I would not recommend staying here at all, in fact I am not sure who is in charge weather the DOD or a private company but since it is on the base of West Point, I can't help but blame the government. This place is so run down and dirty it is unbelievable. It is advertised as fabulous. I cannot think who could say that. It stinks was full of bugs so old like never renovated. The front desk staff was horrible actually just mean, upon checking in, not even because we complained. The room and bathroom were horrid. I would not even suggest going to see West Point because there is no where to stay when visiting,and this should not be the place. If you visit stay 30 minutes away and drive there. Er were there for a sporting event so it was convenient but AWFUL. The Patton Bar stunk so bad of mold we could not even enter. George would be ashamed!!!

We were lucky enough to get a last minute stay at Thayer for our trip. The staff was super helpful and friendly. They were great with recommendations for local places to play golf and dine. The room and hotel were clean. There are reviews that say there’s noise from planes and trains but we didn’t hear a thing.

Train whitsle woke us up every 2 hrs overnight; Had riverview room;

Room was so small and very dated. Did not look like the pictures. For the price, room should have been updated. The property is gorgeous and basically the only nice hotel around. Therefore, you have a gem, so you should reinvest and update the place.

My son and I stayed here while we were on a visit at Westpoint. We were very excited as the hotel is marketed as very high end. Parts of the hotel is indeed high end but the important aspects are not. The room does not come standard with a mini fridge, which I have never seen before. It is an additional charge to have one placed in your room. The AC in the room was VERY loud and old and leaked on the rug in the room. There is also a freight train line right next to the hotel and a freight will run through ALL night long and blows its whistle each time. The restaurant service in all three restaurants in the hotel was stellar. The people working there were so kind and friendly but the food was not worth the high prices. Then, upon checkout, there was an additional $25 service charge for each night that I was not aware of as I paid in full before arriving. I would not choose to stay at the Thayer Hotel again.

It was very noisy because of freight and commuter trains running all night.

It was a beautiful Saturday evening and the touted rooftop cocktail bar that overlooks the Hudson was closed. Also the room air conditioner was old, loud and ineffective. The room was uncomfortably warm making it difficult to sleep.

We arrived after a long day of traveling with the hope of getting a bite and going to bed. We get checked in after parking. The hotel informs me they have complimentary valet. Uh, I just parked. Any thought to give us a head up in the welcome email? Unfortunately, the restaurant was not good, I left a review on Open Table about that. Then we got to our room only to find out the DJ for a wedding was literally set up right outside our window. They didn't mention anything at check-in. We were so tired we tried to go to bed. My son did fine, teenagers (haha). Not me though. The DJ was finally done at 10:15 pm. I was able to get some sleep before our 3 am wake-up but the bed was really springy (if that's a word). Personally, I would expect some communication from the hotel about the DJ before I got my room. Or at least give rooms near the party to the people going to the party.

The property was on West Point which was the reason we were there. The rooms were very nice and the property clean. Staff were unbelievable in customer service and did so with a smile. Our compliment is that there isn't any refrigerator or microwave in the rooms. We went out to dinner each night and had leftovers, but couldn't take them back to the room for later. This is the reason going forward we may stay elsewhere

The beds are so comfy and everything was very clean. The staff were very professional and personable. Food was outstanding!.

Overall good but lighting in room was too dim

Historic hotel, with views of the Hudson from many rooms

Beautiful hotel— clean and comfortable. Loved being on the Hudson and Westpoint. When I checked in and let them know that we might not be able to stay the second night— they told me sorry and that I would need to discuss this with hotels.com as they booked the room. I was charged for two nights after leaving unexpectedly the second day— told me to contact hotels.com as they could do nothing. Contacted Hotels.com who said they had to reach out the Thayer who then said no refund and then after I called Thayer they said no one was able to make the decision until Monday — confused with the actions of the manager -left a message with the reservation office person and have yet to hear and it’s Monday night. Hotels.com has communicated twice with me to let me know the Thayer has yet to respond. Poor service and communication. Westpoint is amazing but Thayer is way overrated.

Our stay was great! Staff was attentive, friendly and professional. WE enjoyed our stay.

Welcoming staff, friendly atmosphere, clean and comfortable room!

I have to recognize two individuals who were great. My flight was canceled and I was not able to arrive on Friday. I spoke to the front desk manager Emily and she was extremely helpful. Could have passed me off since I had made reservations via Expedia but she didn’t. The second person was the main valet kid. I say kid because he could have not been more than 20 years old. I feel bad I cannot remember his name. Super friendly, helpful and was quick to get my car and was quick to get my car. He was running a well oiled valet machine.

Great staff!! Beautiful and clean!!

Staff is always super pleasant & accomodating.

Staff from the time we landed til we left was amazing. Room was spotless and the food was amazing also. My wife and I will definitely stay again.

Room was ready early! Great service!

I would not recommend staying here at all, in fact I am not sure who is in charge weather the DOD or a private company but since it is on the base of West Point, I can't help but blame the government. This place is so run down and dirty it is unbelievable. It is advertised as fabulous. I cannot think who could say that. It stinks was full of bugs so old like never renovated. The front desk staff was horrible actually just mean, upon checking in, not even because we complained. The room and bathroom were horrid. I would not even suggest going to see West Point because there is no where to stay when visiting,and this should not be the place. If you visit stay 30 minutes away and drive there. Er were there for a sporting event so it was convenient but AWFUL. The Patton Bar stunk so bad of mold we could not even enter. George would be ashamed!!!

We were lucky enough to get a last minute stay at Thayer for our trip. The staff was super helpful and friendly. They were great with recommendations for local places to play golf and dine. The room and hotel were clean. There are reviews that say there’s noise from planes and trains but we didn’t hear a thing.

Beautiful, convenient stay while visiting cadet at West Point

Train whitsle woke us up every 2 hrs overnight; Had riverview room;

Long story short, fire alarm malfunctioned 3 times and we were expected to wait outside unsheltered in the cold and rain. Macarthur restaurant staff were bad and we ended up driving to mcdonalds as it was the only thing open at 7pm on a Sunday in the area. Elevators were not operational and we had to climb 5 flights of stairs. The walls were so thin, we could hear the neighbor taking a leak and flushing the toilet throught the night, amongst other noises. Terrible experience, but I felt even worse for the bride whose wedding and wedding night were interrupted by the hotels issues. Will not be back. Longer review on Google.

Perfect for a visit to West Point.

It was not horrible but very average stay. Cot was ‘unsleepable’. Fridge is extra $. The view of the Hudson was really nice. Overall, the hotel has an interesting history, huge stone presence which is very caool, and the walls are adorned with old men in stuffy uniforms even in the room. Kind of museum like. It’s a good location as far as reaching activities within a reasonable distance. Front desk staff were nice, as well as the housekeeping staff. The restaurants had very limited hours but the local town Highland Falls, a sleepy town with very limited dining options, unless pizza is fine. I would fine another place to stay if I visited the area. But that’s just me.

Close to West point

It is so convenient to stay at when visiting West Point.

A truly unique and historic hotel property in an unbelievable location.

Perfect hotel to stay at when visiting West Point, It's beautiful property located just outside the Thayer gate to the US Military Academy , it overlooks the Hudson River. walking distance to west point museum and visit center. Easy to take free shuttle bus to campus. Staff was super friend. Young girl in front dest gave me big help. I am so appreciated for her help.

This is a beautiful property located just outside the Thayer gate to the United States Military Academy. It overlooks the Hudson River. Room was good size, and bed was comfortable. Staff was very friendly. Its a bit pricey but you pay for the convenience and history. Note: this is not on West Point (USMA) property. You still have to get a visitor pass to go onto the property. the Visitor center is about a half mile away.

Breakfast Buffet had a variety of foods that were outstanding.

I came back to the Thayer after a 11 year hiatus that we planned as a birthday visit/dinner. Our visit was wonderful.We enjoyed our stay and exploring the campus. Our dinner at MacArthur’s (That I was excited for) was underwhelming to say the least.It severely dampened what was otherwise a wonderful evening. The setting of the restaurant is stunning. The salads were excellent. When the main dishes arrived, the scallops and the beef short ribs, this is when the meal took a turn. Neither my wife nor I would care to have either dish again. It was disappointing at a restaurant of this caliber.

Staff was awesome!!! The room we were in while very full of history in my opinion needs se attention. Bed was great! Furniture needs attention either retire it ir tidy it up, old English and tighten some screws etc. Food at the restaurant was pricey bit delicious steak!!!!!! Bruch was very good!!!! Truly did enjoy the history of the lobby!!!!!

Wonderful, historic hotel with lots of charm and unique architecture. I can’t say anything negative about the hotel property itself. However, at all costs,, avoid the MacArthur dining room. Dismal dinner.

Excellent property. Great service by front desk. Terrible service at the Zulu deck because they were extremely understaffed on a very busy night. Staff at Zulu were helpful and worked hard but not enough staff so we waited an unacceptable time for both drink and food orders.

The beds are so comfy and everything was very clean. The staff were very professional and personable. Food was outstanding!.

Service in the restaurant was slow...food was good.

Accommodating staff for a person needing help with mobility. Excellent linens and room and historic setting, especially for visitors with USMA connections. If possible, avoid the restaurant. Poor food and harried service.

Historic hotel- needs updating Staff just ok Outdoor roof top dining was terrible- wicker chairs all broken, quality of the food was poor, the music was intolerable.

The hotel and staff were overall excellent except for the female waitress on Saturday morning breakfast . The dinner waitress was outstanding. The Saturday morning hot buffet breafast food was not hot at all . It clearly was not worth the price and the service was terrible .