Hampton Inn & Suites Montgomery-Downtown

The toilet didn’t flush all the way and the elevators were dirty everytime we used them .

Parking is not free, which annoyed me as my search included a ‘parking included’ filter via Travelocity. Approximately $30 bucks a day for valet parking (I paid extra because I had a pickup). Valets are friendly and the app used to pay, tip, and request car is easy to use. They have 1 to 2 valets at any given time so make sure you use the app at least 10 minutes in advance to get your vehicle. Breakfast is included, waffle station. Boxed scrambled eggs, toast, cereal, sausages, juice, etc available. Nothing spectacular really but it’s nice that’s it’s available and included. Staff here was great. Check in was easy and again the staff is great. Hotel is clearly dated and needs some up keep or serious remodeling. Elevator functions but I did experience a weird error where it seemed to be stuck until the other passenger told me it was normal -not normal to me-… The room was disappointing. Bathroom has mold and some serious buildup/gunk on the sliding door. The carpet was likely vacuumed but not the corners where you could visibly see dust. The closet had an odd massive door that didn’t really make sense, would’ve been better leaving it open. No safe for personal items. The bed on one side had definitely seen usage as I sink right into it. Overall, it was gross… My stay was 3 nights which I chopped down to 2 nights and I barely stayed in the room so I didn’t fuss or try to get another room. With that said, I would not stay here again personally.

The Hampton Inn & Suites downtown Montgomery is a historic building that has not been very well maintained - a shame!. The common areas were unclean which could have been addressed with vacuuming, none of the ice machines on any floor worked. Our room was on the top floor and had poorly patched water damaged areas on the ceiling and the furniture was quite worn. Hot water was non-existent when we checked in and the following morning only at 6AM at 7AM it was warm at best. The waffle machine in breakfast area was out of service as were two of the juice choices. In short, very disappointed with our experience and will not return in the future.

Very convenient location for downtown attractions. Clean room. Did not like parking options. Hotel lot was limited to valet service with extra expense.

The room and property were nice and clean. Unfortunately our room did not have a mini fridge so I had to throw out food I brought and unable to save left overs. The location is convenient to downtown activities. Parking was difficult and you have to pay. Next door to Hank Williams Museum is a bonus.

Where to start? Once we checked into the hotel, we went to our room. Only one elevator was working. The employee said it was because of a lightning strike, but from reading other reviews this seems to be a problem. We go to our room, and the carpet in the hallway was filthy. Looked like it had not been cleaned in months or maybe years. We could not get into our room. On the third trip up an employee came with a master key. We finally get into our room. We leave to go to eat. We come back and the tv is not working. When we reported it we were told that it was being worked on just to find out three hours later this was a lie. We were without a tv all night. Breakfast the next morning, the hot food was not very warm. Oh and the tv in the breakfast area was working, it was miraculously on its own router from the other tv’s. Did not offer any kind of reduction in price, and unless you are ok with parking your car in a parking garage down the street or on the roadway, you have to pay a 30.00 per day valet. I am not walking downtown Montgomery at night, much less leaving my car on the street. Moral of the story, Embassy Suites, Staybridge, and the Marriott are right down the street. This hotel is NOT Hilton quality.

This was a great location, could walk to the riverfront, walk to get most types of food and coffee close by. It is a little dated inside but bed was comfortable and the place is clean. The staff for the front desk and the door are very friendly. Parking was not the best, they do valet (30 dollars) or you can park on the street or in a garage. The garage was having issues being blocked but we found parking on the street. There is a surplus of folks outside of the door asking for cigarettes or money.

Toilet constantly ran,burnt out light in room no ice on our floor, we were on the 9 with ice( not working) right outside the room. Water temp hard to adjust either ice cold or scalding. hard. Hotel has no parking so you pay for valet parking

The facility is old, but clean. The parking situation is abysmal.

The staff was as helpful as they could be under the circumstances. The first issue we had was parking. The hotel only does valet parking which is $30 per day. You have two other options which include parking on the street and pay the meter, or a pay by day parking lot. When we got into our room I was floored by the condition of the room. The shower had rust all around the bottom, the sink faucets were on backwards, and when flushing the toilet the first time, the water that refilled it was brown. Rust water!! It finally turned clear after about 7-8 flushes. The window seal had chipped paint all in it with areas of missing paint in other spots. The sheets on the king bed were for a queen or smaller. All we knew is they didn’t fit. The hotel walls had stains on them as well. Yes this is an older hotel but the fact that Hampton hasn’t updated this property is sad. I can’t help but wonder if it’s because of the location. Whatever the reason, the photos that you see on the website is NOT what you pay for. I can honestly say that for almost 500 for two nights, this was robbery in a sense. We are reward members just fyi but reward member or not this property needs some major renovations!! Do better Hampton Inn property owner!!!

This is a very old building which means it can’t always be in good shape. However, I was sadly disappointed in the cleanliness of the hotel. Both elevators had sticky stuff on the floor for all 24 hours of my stay and garbage in the ice room on the 3rd floor was overflowing and need changed. The room itself was very clean but the paint was peeling in the bathroom shower, hairdryer had been taken off the wall and not replaced, and the track in the bathroom shower wasn’t even there. Staff was nice enough and helpful. I’m just surprised how run down and dirty the hotel felt.

The room was so dirty. Doors were broken and would not close., for both main door and bathroom. The roll out was disgusting and had to ask staff multiple times to bring an extra bed.. furniture in room was so poor quality. Mattress kept movibg while sleeping the head was not attached to bed frame so kept falling back. The telephone to call front desk had no wire. Room size was good

This property was dirty. My baby was crawling on the floor in the bedroom and her legs were covered with a black dirty substance. There was mold on the cileing and walls and near the air vents. We stayed one night and left the next day.

Room was in need of renovation, as was the entire hotel. Paint peeling from shower ceiling, toilet paper holder broken, furniture damaged and upholstered chair needed serious cleaning. Could not see out windows as they were so dirty. All the staff were nice, it just needs a serious renovation. Would never stay there again.

Despite the reviews I read, the hotel was clean. The staff was friendly and helpful. The bed was comfortable and despite the nightclubs and restaurants close the noise level was reasonable and stopped early. The breakfast was typical but had a variety to choose from.

While this hotel is under renovation, it didn’t feel like a vacuum had been run all weekend. The same debris that was in the hallway at check in remained there until checkout two days later. Saturday breakfast was sparse and tasteless, not what is typically standard for Hampton Inn. Sunday breakfast looked better, but we did not partake.

Staff was horrible - LAZY. breakfast was not replenished. Staff did NOTHING. Room was NOT clean. Found hairs on floor and bed spread. Mold in shower / tub. Charged $32 for parking car. Will never stay at this hotel again.

Very dusty, dated property. Poor choice for breakfast, found stales muffins for example. The concierge Andre, was very helpful. Room wasn’t the cleanest, housekeeping don’t know what a hoover is. Not worth staying more than 2 days.

The hotel was very dusty and smelly, there was mildew in the bath all over the ceiling bathroom dirty so I didn't take a shower

This place was cheap, but it should have been cheaper! Looks like it might have been nice 60-80 years ago. I thought I was in a backward Eastern European “hotel”. I mean I didn’t die or catch anything, but I was slightly concerned I might…

I happened to be placed in an ADA compliant room and it was shocking how bad the conditions were. I don’t know about the regular rooms, but the number of issues in a room specifically meant for disabled people was merely unpleasant for me but dangerous for any future disabled guests. The first issue was more aesthetic, the paint on the window frames in the hallway and room was severely cracked and peeling. The bathroom was the biggest issue. The switch that controlled the mirror light and fan didn’t work. The lack of fan meant that any time the hot water from the sink or shower was running for more than a minute, the floor became incredibly slippery, a huge safety concern for a disabled person. On top of that, the constant humidity meant that nearly every metal surface was heavily rusted and I was concerned about mold. The water temperature was the number one problem. The sink had two handles but both of them produced scalding hot water all of the time. The shower had a dial handle and the comfortable temperature is usually somewhere in the middle. Not this shower. The water was either cold or scalding hot, no in between. I had to draw a bath. But then, the shampoo and body wash that are attached to the shower wall, are too high up to reach. Not an issue for an able-bodied person like me, but someone with mobility issues wouldn’t be able to get up and down repeatedly without potentially slipping. Overall, I was not satisfied and they need to make the room safe for ADA.

Nothing for the toilet paper to go on, ceiling peeling off and hanging, tv not working in one of our rooms, thermostat not working correctly

The hotel was located in a very convient location. The room was nice and clean, the front desk was very helpful and the breakfast was very fulfilling. The only thing that kept my stay from being 5 stars was the traffic at night. The downtown area itself was not too loud but cars constantly revving theirs engines and drag racing at 2am was inconvenient.

Room was large and comfortable. Had just finished steam cleaning carpets so they were still wet, and we did not know about that until we entered the room. Old building but managed fairly well. Staff just okay.

Old, dingy, musty smelling. First room had no cold water - shower scalding hot. Changed rooms and same problem. Would not stay again.

The room and property were nice and clean. Unfortunately our room did not have a mini fridge so I had to throw out food I brought and unable to save left overs. The location is convenient to downtown activities. Parking was difficult and you have to pay. Next door to Hank Williams Museum is a bonus.

Previous review was incorrect. Got it confused with another stay at another hotel. Hotel is in bad condition. Rooms were tolerable. In 3 separate stays, 2 only had hot water and 1 only had cold water for showers. Front desk NEVER answers the phone. In 24 hours I called about 20 times with no answer and no ability to leave a message. I even sent a few emails with no responses. There was one very helpful staff member at the front desk after my first stay. Every staff member says something different. Parking is awful. Valet parking is pretty much it and they are understaffed so it takes a while to leave your car and pick it up. Breakfast was not good. Barely any options. Only 2 waffle makers and during one stay when the hotel was full, only 1 of the waffle makers was working. Lost a room momentarily at one stay and was given the wrong room at another. Not sure if the hotel is just understaffed or if the staff just doesn't care.

Minutes away from museums. Very convenient for me. What I did not like was that you cannot control your unit in the room you have to let them know at front desk and they will adjust it was very confusing in the beginning but got better at the end of my stay

There are no temperature controls in the rooms! We arrived at check-in time and our room was 82 degrees. I know that because I called the front desk and they reported that was the temp they could see, and asked what I wanted it to be. I don’t know many people—lizards maybe—that can stand an 82-degree room. It took hours to cool off and I’m not sure it went below 72. Other than that, the facility was nice, the location was great, and the staff was super friendly. They should pre-cool the rooms that are designated for check-in.

There were no washcloths and the shower was extremely HOT with no cold water.

Very nice hotel that looks historic. Exceptional nice staff! Great breakfast. Close to restaurants and river walk.

I waited 15 minutes at the check in desk for someone to finally appear. The carpeting in the hallways is in need of cleaning. Taking into consideration that the decor is geared to a vintage look, the place could still use some updating. This is definitely not a place that is worth 300 per night.

The room was not available despite being online to confirm. No one picked up the phone when I called, and no one answered when Expedia called either.

Despite the reviews I read, the hotel was clean. The staff was friendly and helpful. The bed was comfortable and despite the nightclubs and restaurants close the noise level was reasonable and stopped early. The breakfast was typical but had a variety to choose from.

Valet parking lost key fob for my 2022 Ram. In order to leave hotel, I had to have local Ram dealer come to hotel and program new key for my vehicle. That cost me $630. Twelve Oaks Valet did not contact me and would not answer my calls. Instead, they texted a receipt showing the $29 per night valet fee was waived.

It is very convenient to the MPAC. The staff is ALWAYS courteous, friendly and helpful. The rooms, beds and pillows are AMAZING! The breakfast is always hit and fresh.

Previous review was incorrect. Got it confused with another stay at another hotel. Hotel is in bad condition. Rooms were tolerable. In 3 separate stays, 2 only had hot water and 1 only had cold water for showers. Front desk NEVER answers the phone. In 24 hours I called about 20 times with no answer and no ability to leave a message. I even sent a few emails with no responses. There was one very helpful staff member at the front desk after my first stay. Every staff member says something different. Parking is awful. Valet parking is pretty much it and they are understaffed so it takes a while to leave your car and pick it up. Breakfast was not good. Barely any options. Only 2 waffle makers and during one stay when the hotel was full, only 1 of the waffle makers was working. Lost a room momentarily at one stay and was given the wrong room at another. Not sure if the hotel is just understaffed or if the staff just doesn't care.

The hotel property is not bad at all but the management behaved deplorably in a difficult situation. After I had paid for the room a month in advance and spoken directly to the hotel about a group reservation (4 rooms total), they gave away the suite and only told me after check-in time. The manager refused to talk to me and lied on the phone about her availability and work hours. I had to scramble to find another hotel for one of the incoming musicians. It was a wretched handling of the situation. The front desk also lied for her to the Expedia representative who helped me find another hotel. I would not stay in this Hampton Inn - Go across the Street to the other hotel. They could not have been nicer in helping me resolve this issue.

The staff was as helpful as they could be under the circumstances. The first issue we had was parking. The hotel only does valet parking which is $30 per day. You have two other options which include parking on the street and pay the meter, or a pay by day parking lot. When we got into our room I was floored by the condition of the room. The shower had rust all around the bottom, the sink faucets were on backwards, and when flushing the toilet the first time, the water that refilled it was brown. Rust water!! It finally turned clear after about 7-8 flushes. The window seal had chipped paint all in it with areas of missing paint in other spots. The sheets on the king bed were for a queen or smaller. All we knew is they didn’t fit. The hotel walls had stains on them as well. Yes this is an older hotel but the fact that Hampton hasn’t updated this property is sad. I can’t help but wonder if it’s because of the location. Whatever the reason, the photos that you see on the website is NOT what you pay for. I can honestly say that for almost 500 for two nights, this was robbery in a sense. We are reward members just fyi but reward member or not this property needs some major renovations!! Do better Hampton Inn property owner!!!

seemed genuinely eager to make our stay as pleasant as possible

Very nice hotel that looks historic. Exceptional nice staff! Great breakfast. Close to restaurants and river walk.

Part of block of historic buildings in downtown, close to some of the major museums. Steps away from excellent restaurant Central.

Excellent location

It was near a lot of historical sites.

Stayed one night vintage hotel in downtown Montgomery walking distance to many attractions enjoyed our stay

Very nice place in downtown Montgomery. Staff was excellent. Clean, quiet, convenient to dining and riverfront park. Highly recommend.

⭐️⭐️⭐️⭐️⭐️ We really enjoyed our stay at the Hampton Inn! From the moment we arrived, everyone—management, front desk, valet, and hotel staff—was amazing and welcoming. Our room, #602, was a corner room with windows on two sides, giving us a bright and airy space. The beds and pillows were incredibly comfy, making it easy to relax after our day. The location was perfect—within walking distance of our concert venue, and we were able to enjoy dinner and brunch nearby the next day. Everything about our stay was wonderful, and we would definitely return!

Minutes away from museums. Very convenient for me. What I did not like was that you cannot control your unit in the room you have to let them know at front desk and they will adjust it was very confusing in the beginning but got better at the end of my stay

The property is in a good central location.

Easy to find, close to MPAC for concert, friendly staff, quick valet service and free breakfast. Have stayed here twice now for a concert and everything was perfect. Having so more television channels would be nice though, not much choices when relaxing during down time.

Very nice hotel that looks historic. Exceptional nice staff! Great breakfast. Close to restaurants and river walk.

The Hampton Inn & Suites downtown Montgomery is a historic building that has not been very well maintained - a shame!. The common areas were unclean which could have been addressed with vacuuming, none of the ice machines on any floor worked. Our room was on the top floor and had poorly patched water damaged areas on the ceiling and the furniture was quite worn. Hot water was non-existent when we checked in and the following morning only at 6AM at 7AM it was warm at best. The waffle machine in breakfast area was out of service as were two of the juice choices. In short, very disappointed with our experience and will not return in the future.

We loved the old building! The staff were friendly and helpful. The breakfast bar was well stocked. The rooms were big and clean. We had three people in the room and had plenty of space.

Despite the reviews I read, the hotel was clean. The staff was friendly and helpful. The bed was comfortable and despite the nightclubs and restaurants close the noise level was reasonable and stopped early. The breakfast was typical but had a variety to choose from.

It is very convenient to the MPAC. The staff is ALWAYS courteous, friendly and helpful. The rooms, beds and pillows are AMAZING! The breakfast is always hit and fresh.

While this hotel is under renovation, it didn’t feel like a vacuum had been run all weekend. The same debris that was in the hallway at check in remained there until checkout two days later. Saturday breakfast was sparse and tasteless, not what is typically standard for Hampton Inn. Sunday breakfast looked better, but we did not partake.

Staff was horrible - LAZY. breakfast was not replenished. Staff did NOTHING. Room was NOT clean. Found hairs on floor and bed spread. Mold in shower / tub. Charged $32 for parking car. Will never stay at this hotel again.

Very dusty, dated property. Poor choice for breakfast, found stales muffins for example. The concierge Andre, was very helpful. Room wasn’t the cleanest, housekeeping don’t know what a hoover is. Not worth staying more than 2 days.

Previous review was incorrect. Got it confused with another stay at another hotel. Hotel is in bad condition. Rooms were tolerable. In 3 separate stays, 2 only had hot water and 1 only had cold water for showers. Front desk NEVER answers the phone. In 24 hours I called about 20 times with no answer and no ability to leave a message. I even sent a few emails with no responses. There was one very helpful staff member at the front desk after my first stay. Every staff member says something different. Parking is awful. Valet parking is pretty much it and they are understaffed so it takes a while to leave your car and pick it up. Breakfast was not good. Barely any options. Only 2 waffle makers and during one stay when the hotel was full, only 1 of the waffle makers was working. Lost a room momentarily at one stay and was given the wrong room at another. Not sure if the hotel is just understaffed or if the staff just doesn't care.

Customer service was excellent, valet was excellent, and breakfast was actually very good.