Hampton Inn & Suites Montgomery-Downtown

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The Entire Stay From May 14th to Check Out today May 16th was Horrible!;; I would not recommend this Old dated No Amenities HORRIBLE HORRIBLE HORRIBLE Parking and Valet Service Hotel to anyone. Hotel is in a great location but the hotel itself is TRASH!!! TV would not turn on or off properly .. No blower in the bathroom... Iron Nasty... Not even a $5:00 clock in the room or even a bottle of water in the room.. . This hotel is the Capital City of Alabama they should be mandated to provide the best customer service. There were about 15 of us that stayed at this Horrible Location. We were there for a graduation for my nieces Doctoral Degree....Very Expensive Stay for the level of quality and comfort we received.

I appreciate there were works ongoing but the mess wasn’t contained, there was dust from the builders in hallways and elevators. The room was very dated and could have been cleaner, lampshades in particular were grotty however the most important parts like the bedsheets and bathroom were acceptably clean. Breakfast was disappointing - fruit basket empty, had to ask staff for coffee (only decaf out a couple of hours into service) and ask again for milk which had gone empty. This isn’t acceptable in my opinion when there were at least 6 staff nearby. Staff did greet us but I wouldn’t say they were as friendly as we have experienced at other Hampton by Hilton hotels.