Winston Salem Inn & Suites

Bed mattress was really bad

Friendly staff, good breakfast, but not the most clean… hard floors in the room tho, so that helps it feel cleaner.

First we got there and checked in and got put in a room and the tv would not work. Maintenance came and plugged in the tv but didn’t wait to see if it worked. It had a message that it could not connect to network so it still did not work. We left to get something to eat and let the lady at the front desk know we would be back and she said she would let maintenance know. We got back and went to our room and the locked blinked green but would not open. We went back to the front desk and no one was still there. We called the front desk several times, called out for someone, knocked on the counter, knocked on doors with housekeeping and employees only on the doors.We waited at least 30 minutes before she showed up. She said the phone did not ring when it clearly did since we called and were standing at the counter. Don’t know what she was doing that she was gone that long. She re-programmed the key and it still did not work. She had to come to the door and use it and push into the door and then it opened. I would not recommend based on that. The bed was comfortable and that was the highlight. Breakfast was mediocre.

An excelent place to stay. We loved the hotel, new hotel, super clean and organized , I think the breakfast could be a bit more varied; I missed having cheeses, proteins, and a greater variety of fruits.

5 stars for Brittany!! She is so happy and informative, something a lot of customer service these days lack. Room was clean and pretty cute, very comfy bed!! Slept really well. Breakfast was decent too and very organized/ clean. Nice lil tea/ coffee area too. Mint tea on a rainy day was a treat. Only deducting a star cuz there was construction going on (not noisy, just hard to walk around/ open doors) in the lobby and the pool was closed for part of the time I was there.