WoodSpring Suites Palm Springs - West Palm Beach

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1-Star Review – Terrible Experience! My experience at WoodSpring Suites Palm Springs – West Palm Beach was extremely disappointing and nothing like what I expected based on the reviews I read before booking. One of my biggest concerns was the lack of security. The back entrance door to the lobby was never locked, which made me extremely uncomfortable, especially since I was traveling alone with my two children. We honestly did not feel safe staying here. The hallways were dirty, with trash left sitting around and creating a terrible smell. There was also no air conditioning in the hallways, making the entire property feel poorly maintained. The room was somewhat clean, but it had an unpleasant odor. The shower drain barely worked, appearing to be clogged, and the towels looked old and worn. The beds and pillows were uncomfortable, and there were barely enough blankets provided. Overall, the property did not look or feel clean, comfortable, or properly maintained. It was nothing like the experience I expected based on the reviews I had read. I understand that this is not a luxury hotel, and I do not expect luxury accommodations. However, basic cleanliness, functioning facilities, comfortable bedding, and most importantly, proper security should be standard expectations at any hotel. As a mother traveling alone with two children, feeling safe is non-negotiable. Unfortunately, this property did not provide that peace of mind. I would not stay here again.

Management, please 🙏 talk to this night shift untrained agent.His mouth on him is very over bareing.If a guest get lock out & don't got a phone on them to call the supposed # he stated on the wall.How,must guest stand outside waiting for over 15 minutes for him to come from his room or God knows where else?How when other staff work them no got so much attitude&mouth?He tends to be disrespectful to guest.He required immediate coaching of the do's & don't when approaching any guest in such situation.Common senses to be used,which his free.If a guest add there phone on them wouldnot them call the supposed# on the wall.They need to recoach him & set a time for how long must him be away from the front desk.No guest is staying here for free.So why must we of to put up with his rude fresh slick mouth every time.Why he couldn't just say thanks for waiting & sorry 😔.Yet,his rude remarks was that he going to emailed his mgr like he was guilty from where he was coming from for so long.Obviously,other guest must be encountering his rude remarks whenever they approach him for anything.Why must guest feel like,we are bothering him or treated like guest are staying for free?All that strength,him must used it for the feces he left for morning shift to clean.Him no check the floors or elevators?Then got the nerves a threatened me bout him ago document to his mgr.Obviously he knows he been gone for too long now.Why he the only night shift is nowhere to be found & always got a slick mouth?🤕

Two major complaints, 1. WiFi is a fraud, the free WiFi have no signal and when I paid for the “upgraded” WiFi it didn’t change at all. I called the reception and was told that it kind of useless. 2. Told reception 3 times on three different days to clean the room but was never done, I just gave up.

The woman who checked us in was so sweet!