Grand West Villas

The gardens and pool are beautiful. Rooms are basic but clean and staff are friendly and helpful. Property needs painting.

Whilst the room we were given was clean and provided with fresh bedding, it was in need of refurbishment and felt a little rough around the edges. It connected to the apartment next door via a flimsy black door, unlocked at the handle and secured only by a small gold latch at the top corner. For added reassurance, we placed a chair under the handle. We enjoyed a satisfactory night’s sleep until we were awoken at 4:00 a.m. by loud thumping on our door, which we assumed was caused by children playing around. In the morning, there was no hot water. We called reception using the in-room phone, and someone arrived promptly but was unable to fix the issue. We were instead told to use the shower in the neighbouring apartment, which had just been vacated by a family and was in need of cleaning. We had chosen this property mainly for its cost, so we were not expecting luxury, but given the overall experience, we would not choose to stay here again.

Broken power sockets, cables exposed, window stuck open, mold in all bathrooms, general wear and tear of a low quality

Do not believe anything that is listed on expedia for this property. The whole complex is falling apart, there is no air con, no restaurant, more furnishing are broken or just not there, rooms filthy and bed bugs. Photos are all from obviously when it first opened. Expedia knows that this is falsely advertised on here and will not give you a refund as we have just found out. This property needs a bulldozer to fix its issues. We stayed there only for 2 hours before finding new accommodation as it was unsafe for kids.

Do not believe anything that is listed on expedia for this property. The whole complex is falling apart, there is no air con, no restaurant, more furnishing are broken or just not there, rooms filthy and bed bugs. Photos are all from obviously when it first opened. Expedia knows that this is falsely advertised on here and will not give you a refund as we have just found out. This property needs a bulldozer to fix its issues. We stayed there only for 2 hours before finding new accomidation as it was unsafe for kids.