恩格爾伍德皇冠假日IHG 旗下飯店

The coffee pods in room were great. Charge for water and ice machines are not on every floor. No courtesy reception coffee, cold water station.

Lots of parking which we loved and it was free. Definitely stay here whenever we are in the New Jersey area

Our room was on the 7th floor, and the elevator didn't work for hours. We had to walk up carrying bags. I'm a military vet with walking/mobile disabilities (both hips replaced, spinal issues), it was brutal walking up, but i had no choice. This is the second stay where the elevators were out of order...not good at all.

The hotel is showing signs of wear and tear. Example: only one elevator was in service. The one that was operative the elevator door rattled when closing and the elevator panel in it was very loose. I did not see a certificate of inspection.

This hotel was picked for proximity to NY (karate tournament in NY)and looked like a great pool for the kids to unwind after a long day. Highly disappointed to get there just to find out the pool was closed for maintenance and wouldn't be running the whole weekend. An email ahead of time would've been nice as we were a larger group with 6 kids, multiple young adults and parents. Breakfast was extremely basic and was expecting a bit more for the extra price. Plenty of parking and easy access to get to highways. Didn't try the restaurant, the bar was also closed the whole weekend. Showers could use an overhaul and wallpaper/paint in rooms was bubbling off.

Clean rooms. Friendly staff. Working pool. Negative: Only one (of two) lift working. A little dated building.

It’s ok, the pool DOES NOT LOOK AS ADVERTISED and the front desk clerks need more hospitality training. The room was ok, carpets need to be cleaned and I had to clean out the tub. The restaurant nor room service answered any of my calls, when we went in person, no one was anywhere to be found. We only stayed one night but my experience wasn’t good so maybe I will look for different hotel next time.

The property needs a refresh. The price reflects a much nicer establishment. The hotel is dated, the AC is very old and struggles to dehumidify the room - It was very damp. The key cards never ever worked. They would have to be reprogrammed every time you left the room. There was only 1 working elevator and it was quite slow. The front desk staff was fabulous and the beds and pillows were very comfortable. The hotel istelf was clean, it just needs some improvements to meet the price point you are paying.

The bar and restaurant we’re not open:(

I liked the comfortable bed and room. Easy parking. Easy to get to the hotel. Restaurant food was decent. Housekeeping did a great job replacing our towels and trash daily. The elevator needs updating - it took forever for it to get to our floor. Our neighbors were very loud (yelling and banging the walls) and the man I spoke to when I called to make a complaint at 2:45 AM one morning was kind of rude about it. Also, when we wanted to be seated at the restaurant the host was on his phone and didn't acknowledge us for a good minute even though we were right in front of him. I know I could've said something, but he was buried in his phone and I wanted to see how long it would take him to notice my husband and I were right in front of him. The pool was nice, however, I didn't find it fair that they had swimming lessons going on during guest pool hours and had over half the pool closed off to accommodate the lessons. While I'm fine with people getting lessons, I found it odd to be using a hotel pool where guests pay to use on their vacation and during the guest pool hours. If I had children and they couldn't use most of the pool I would be disappointed as a parent. Luckily we didn't mind because it was just two of us, but someday when we have children that's not going to work out well.

The bathroom was not the best. It was rusty and the title was dirty in the grout area. The worse part of the bathroom was there was as a ring of dirt around the tube. Also the ceiling close to the door had water stains.

Nasty room, it was full of cockroaches, all our clothes were full of insects and they only offer us a room change and the horrible breakfast.

The room had a strong smell. The microwave in the room was filthy with odor. The phone in the room was not working. The switch for the lights by the bed was not working had to turn light bulb by hand. My grandson face breakout from the dirty carpet. Asked to speak to manager was told she was not there to leave my name and number so she may give me a call. She never called.

Very clean room and hotel! Will book again!!

Poor Bathroom Cleaning. No supervisor inspection in housekeeping. Shower curtains had lots of blood stains and dirty. Also, toilet papers rolls was half and never left extras rolls in bathroom. Also, had to elevators and my 6 days stayed the other elevator got broken down never fixed to service. Everyone using one elevator and including the housekeeping staff was using during the day. It was terrible length of time waiting. I will never go back. I won't recommend to nobody.

Room was not clean/ definitely needs major repairs

The toilet didn’t flush properly- we found stains on the bedding

The hotel is very clean and staff are always friendly

Terrible experience with bed bugs I will be reporting this !

Nice property overall, but some issues: Keurig pod holder was full of grounds at the bottom. I had to spend about 10m to clean it. Also, saw a roach by the lobby water station, so I would not eat there.

Clean but old hotel. Windows don’t block any sound. Very loud all night and morning.

There was a stain on the carpet. The Wi-Fi never worked and our key didn’t work when we came back after checking in and having dinner.

The room was fine, but very outdated. Especially the bathroom. The air conditioner sounded l

Lovely hotel. Nice amenities. We had a room with a noisy (grinding) AC unit. It was very noisy trying to sleep.

Bed is comfortable :)

Bed was comfortable. The room was clean and functional. Pool was much smaller than in the photos. A decent hotel for a house night's stay.

The tv only had basic channels. Wasn’t able to see the tv guide or connect to Netflix.

Good location to NYC Clean rooms Comfortable befs

Staff as wonderful and room was clean and spacious

The key cards didn't work after the first time and we were stuck outside our room for about 20 minutes. I had to down two the lobby twice and then finally the Maintenance man came and let us in.

Edgar the Manager is always accommodating and Angelina & Yasmine always extends the best customer service!

Staff went above and beyond expectations.

Will not be staying at this hotel ever again. My wife has 2 service animals certified through the ADA. We were discriminated against at first because of her service animals and that they didnt recognize them as service animals but they are federally certified through ADA for her disability. Then they said they would charge us for one of her service animals which federally they can not do. I reported them to their corporate office. Then when i went down stairs the front desk gentleman ask if i called corporate because they called us. Then he proceeds to retaliate against me and say they have the right to refuse guest. Which clearly would have been just because of her service animals. My wife almost had an episode because of them. Also to make matters worse there was a used condom rapper behind the bed that i guess the cleaning crew forgot. Upon leavin we spoke with another front desk crew they were more than helpful and said someone would reach out about the refund. Which i havent heard anything from. And yes we are in talks with the ADA and ada lawyers to seek legal action.

Irvin had wonderful customer service I will be back again

I lost my phone and wallet during my business trip. The staff were really helpful and supportive. They were emphatic and went the extra mile. The room and hotel facilities were fantastic.

Although the staff was experiencing computer difficulties during check in, they remained calm and attentive, offering snacks and drinks as we waited. Staff was respectful and responsive.

Amazing stay! Excellent customer service!

The stay was ok. Only problem is that I was charged twice. I tried to explain to the clerk that I already was charged but she went ahead and charged my card again and had to go through the refund process. Never had this problem with IHG hotels. Other than that no problems.

Very bad service

My experience with this staff was on of the worst experiences I’ve ever had. I will never be coming back here and I do not recommend this hotel by any means.

Convenient location.

Excellent location

This hotel is not far from New York, but the traffic to get into the city is awful. The actual hotel is perfectly adequate, super clean and has a great pool as a bonus. The room was comfortable and the beds were great, but the shower was little more than a trickle which was pretty bad for a Crowne Plaza hotel. The men on the reception desk were very good but the ladies were relatively miserable and did not acknowledge our existence. They need to work on their customer service, it doesn’t take much to smile or acknowledge customers, but they ignored us. The cleaning staff were fantastic and did a great job whilst also being pleasant and helpful. I would say that the hotel needs a little upgrading in the hallways and showers. We enjoyed our stay but have stayed in better Crowne Plaza hotels.

The property deserves higher ratings than it gets. Once you get into the room, it’s a very nice experience. The rooms are large with a loveseat and king size bed. The walk-in shower was great, although it was a little slippery when you first got in. I liked the way that housekeeping put your toothbrush and toothpaste and razor out on a towel like in a fancy hotel. The hotel grounds are not great and it’s kind of in an industrial park area. Other than the ceiling tiles in the room entry and bathroom, the room was very clean. Of course, the hotel can’t control for the clientele and some of them were loud and like in any heavily populated area, the hotel gets a lot of traffic/use. Otherwise, if you need to be in Englewood, this is a nice place once you are in your room.

The place where this hotel is located is safe, quiet, and it has free parking.

Good location to NYC Clean rooms Comfortable befs

Decent place close to the city.

Clean and nice. Stop and sleep then go Hard to get to from Route 4 east. Making u turn etc. not many places to go by walk. Good staff Not letting you do late check out for me that was reason

Great location

Some area could be outdated but the room is modern enough to meet my needs. Quite inside the room and wont hear any noise from nearby rooms. Breakfast is good too. Easy parking and location is great! Overall 4.5 stars.

I liked the pool and the bedrooms. I wouldn't say I liked the option to eat in the hotel. Restaurant and Bar were closed. The food options offered in the hotel shop were also terrible. There were no guidelines for eating in nearby places, no transfers to take guests, and there was only one pizzeria nearby, which fortunately saved us. If the hotel is far from places to eat, it should at least have a guideline for guests. The reception staff hardly even greet you and are uncommunicative. I don't plan on staying at this hotel chain again.

The coffee pods in room were great. Charge for water and ice machines are not on every floor. No courtesy reception coffee, cold water station.

Property was fine for just one night. Dining room and bar were both closed in the evening with no other options really close by that I saw

My personal opinion is that is if I'm paying more than average price for a room I should not have to pay for breakfast $17.00 per person. That's ridiculous. Parking lot had garbage left all over it. Our room was $250.00+ and when we walked in it smelled of mildew, the wallpaper was bubbled from water damage in the room, the threshold going into the bathroom was broken so when you stepped on it it moved which is again unacceptable due to possible injury of being cut or falling. We expected a great stay and honestly it was below average. I've traveled many places and had a much better time at a $99.00 hotel. Hopefully this review will make somewhat of a change in up keep of the area and the hotel itself.

one of two elevators worked outside landscaping is unkept breakfast was terrible for the price

Broken elevator, so only one working for the entire hotel. With a baby, this made it challenging to get off our floor (8th), we had to wait a while. Towels are scratchy. Shower door didn't stay closed. Check in was easy, front desk staff friendly. Restaurant and bar area are nice, breakfast buffet set up is nice, but the food itself is very bland and not worth the $16. They also don't provide ANY water and for this price point, at least 2 bottles should be provided. No liquor license so the bar isn't open and that isn't listed on the website. When you dialed for the front desk, it was a busy signal.

The bar and restaurant we’re not open:(

The hotel is pleasant, my room was large and clean. There was no complementary water and a cup of coffee in the lounge in the morning was $2 . Having just traveled in Europe where expresso is readily available, it was disappointing.

Food was absolutely terrible. Hotel was ok. Room was clean.

Had a great time. Breakfast buffet was awesome and the amenities were on point.