Britannia Hotel Bolton

I choose this hotel regularly as they are so helpful and the staff make me feel very welcome and my room is always of a high standard

We are a family of 5 so had to book 2 rooms. They managed to allocate rooms close to each other. Did not have breakfast so cannot comment on that. The reception was manned at full level at 23:30, which was very impressive. The staff were excellent. The building & amenities look a bit dated, but for the price we paid, we can’t complain. Will stay there again if needed.

Really poor service. Had to wait 30 mins for a pillow and was questioned as to why we need one

Unbelievable experience arrived at the hotel to be told we must supply a passport or driving licence to stay at the hotel which is a bloody joke unlike the massive % of the chain that house refugees with 0 I'd but I guess that doesn't count

Yes