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Mercure Santiago Centro

85 $

/ Nacht

Ø-Preis November

Mercure Santiago Centro - Image 1

Mercure Santiago Centro - Zimmer

Mercure Santiago Centro - Zimmer

Mercure Santiago Centro - Rezeption

Mercure Santiago Centro - Pool

Preise für Mercure Santiago Centro

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85 $

/ Nacht

Ø-Preis November

Monatliche Durchschnittspreise

Bei Mercure Santiago Centro ist Mai mit durchschnittlich 61 $ pro Nacht der günstigste Monat und Juli mit 127 $ der teuerste. Grundlage sind die letzten 12 Monate.

Durchschnittl. Preis pro Nacht in Mercure Santiago Centro nach Monat, letzte 12 Monate (USD)
Monat	Durchschnittspreis
Januar	88 $
Februar	79 $
März	80 $
April	87 $
Mai	61 $
Juni	71 $
Juli	127 $
August	109 $
September	80 $
Oktober	75 $
November	85 $
Dezember	81 $

Am teuersten: Juli (ca. 127 $)

Am günstigsten: Mai (ca. 61 $)

Über diese Unterkunft

Verpasse folgende Freizeitmöglichkeiten nicht: Außenpool und Fitnessbereich (rund um die Uhr geöffnet). Auch kostenloses WLAN und Unterstützung bei der Tourenplanung/beim Ticketerwerb bietet dieses Hotel.

Annehmlichkeiten

Verpasse folgende Freizeitmöglichkeiten nicht: Außenpool und Fitnessbereich (rund um die Uhr geöffnet). Auch kostenloses WLAN und Unterstützung bei der Tourenplanung/beim Ticketerwerb bietet dieses Hotel.

Services der Unterkunft

Zum Angebot gehören ein kostenloser Internetzugang per Kabel, ein Businesscenter und ein Express-Check-out. Wenn du eine Veranstaltung in Santiago planst, ist dieses Hotel eine gute Wahl, denn zu den 8019 Quadratfuß (745 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen Konferenzfläche und Tagungsräume. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parken ohne Service (kostenpflichtig).

Gastronomie

Genieße Mittagessen oder Abendessen bei Amaranto, einem Restaurant mit Schwerpunkt auf internationale Küche. Oder bleib gemütlich auf deinem Zimmer und nutz den Zimmerservice (bitte Zeiten beachten). Lass den Tag bei einem Drink an der Bar/Lounge oder Poolbar ausklingen. Gegen Gebühr wird täglich von 07:00 Uhr bis 10:00 Uhr ein Frühstücksbuffet angeboten.

Zimmer

Fühl dich in einem der 142 Zimmer, die Minibar und einen LCD-Fernseher bieten, wie zu Hause. In deinem Zimmer findest du ein Tempur-Pedic-Bett mit Daunenbettdecken vor. Es gibt einen kostenfreien Internetzugang per Kabel und WLAN sowie Kabelempfang. Es gibt eigene Badezimmer mit Duschen, die über Regenduschen und kostenlose Toilettenartikel verfügen.

Lage

Mercure Santiago Centro bringt den Vorteil, dass du in Santiago zentral gelegen und nur wenige Schritte von den folgenden Sehenswürdigkeiten entfernt bist: Nationalarchiv und Kirche San Francisco. Dieses Hotel ist 0,3 km von Pontificia Universidad Católica de Chile und 0,6 km von Barrio Lastarria entfernt.

In der Nähe

Nationalarchiv(0.2 Meilen)
Kirche San Francisco(0.2 Meilen)
Pontificia Universidad Católica de Chile(0.2 Meilen)
Cerro Santa Lucía (Hügel)(0.2 Meilen)
Barrio París-Londres(0.2 Meilen)
Stadttheater von Santiago(0.3 Meilen)
Paseo Ahumada(0.3 Meilen)
Katholisches Universitätsklinikum(0.3 Meilen)
Vivo Imperio(0.4 Meilen)
Museo Arte de Luz(0.4 Meilen)
Universität von Chile(0.4 Meilen)
Barrio Lastarria(0.4 Meilen)
Centro Cultural Gabriela Mistral(0.4 Meilen)
Börse(0.5 Meilen)
Plaza de Armas(0.5 Meilen)
Der bevorzugte Flughafen für Mercure Santiago Centro ist Flughafen Arturo Merino Benitez (SCL)(12.3 Meilen)

Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice

Lage

Alameda Bernardo O`Higgins, 632, Santiago de Chile, Chile

Nationalarchiv (0.2 Meilen)

Kirche San Francisco (0.2 Meilen)

Pontificia Universidad Católica de Chile (0.2 Meilen)

Cerro Santa Lucía (Hügel) (0.2 Meilen)

Barrio París-Londres (0.2 Meilen)

Stadttheater von Santiago (0.3 Meilen)

Zimmeroptionen

12

Classic-Zimmer, 2 Einzelbetten

Zimmerdetails

2 Einzelbetten

Für bis zu 2 Personen

291 ft²

Klimaanlage

WLAN (kostenlos)

Zustell- oder zusätzliche Betten (kostenlos)

9

Superior-Zimmer, 2 Doppelbetten

Zimmerdetails

2 Französische Doppelbetten

Für bis zu 2 Personen

291 ft²

Klimaanlage

WLAN (kostenlos)

Zustell- oder zusätzliche Betten (kostenlos)

8

Classic-Zimmer, 1 Doppelbett

Zimmerdetails

1 Französisches Doppelbett

Für bis zu 2 Personen

291 ft²

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

11

Superior-Zimmer, 1 Queen-Bett

Zimmerdetails

1 Großes Doppelbett

Für bis zu 2 Personen

291 ft²

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

10

Junior-Suite, 1 Queen-Bett

Zimmerdetails

1 Großes Doppelbett

Für bis zu 2 Personen

Klimaanlage

WLAN (kostenlos)

Eigenes Bad

Gästebewertungen zu Mercure Santiago Centro

8.2

Sehr gut

Basierend auf 1.508 verifizierten Bewertungen

Wer übernachtet hier?

Geschäftlich

18%

Paare

42%

Familien

19%

Gruppen

12%

Allein

6%

Was Gäste sagen

KI-Zusammenfassung aktueller Gästebewertungen

Im Mercure Santiago Centro heben Reisende die sehr zentrale Lage, die Nähe zur Metro und die generell komfortablen Zimmer mit guten Betten hervor. Dies wird durch wiederkehrende Kommentare über die wenig einladende und nachts weniger sichere Umgebung sowie gelegentliche betriebliche Probleme bei Check-in, Wartung und Ausstattung ausgeglichen.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Mercure Santiago Centro heben Reisende die sehr zentrale Lage, die Nähe zur Metro und die generell komfortablen Zimmer mit guten Betten hervor. Dies wird durch wiederkehrende Kommentare über die wenig einladende und nachts weniger sichere Umgebung sowie gelegentliche betriebliche Probleme bei Check-in, Wartung und Ausstattung ausgeglichen.

Viele loben das freundliche und hilfsbereite Personal, obwohl einige von einem unbeständigen Service berichten, darunter langsame Reaktionszeiten, Abrechnungsprobleme sowie gelegentliche Check-in-Verzögerungen oder Überbuchungen. Zur Ausstattung gehören eine angenehme Dachterrasse mit einem kleinen Pool und einer Bar; der Fitnessraum ist einfach ausgestattet, und das Frühstück variiert von sehr gut bis wiederholend, wobei frühe Touren manchmal vor Beginn der Frühstückszeit starten. Insgesamt ist es ideal für Reisende, die zentralen Zugang und ein gutes Preis-Leistungs-Verhältnis gegenüber einer gepflegten Nachbarschaft und reibungslosen Abläufen priorisieren.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Die Dachterrasse mit dem kleinen Pool und der Bar wird geschätzt, aber der Pool kann manchmal kalt, geschlossen oder nicht verfügbar sein. Der Fitnessraum ist einfach/benötigt Wartung, die Aufzüge können unzuverlässig sein und es gibt keinen bequemen Zugang zur Straße oder einen Parkplatz vor Ort.

Ähnliche Gästebewertungen

8

Simon

8. Jan. 2026

·

Aufenthalt für 5 Nächte

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

10

Craig

1. Nov. 2025

·

Aufenthalt für 3 Nächte

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Eduardo

26. Okt. 2025

·

Aufenthalt für 2 Nächte

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

8

Staale Norås

18. Feb. 2026

·

Aufenthalt für 4 Nächte

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

6

henrique

17. Aug. 2023

·

Aufenthalt für 3 Nächte

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

6

Tomasz

14. Feb. 2024

·

Aufenthalt für 6 Nächte

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

8

Martina

17. Dez. 2024

·

Aufenthalt für 2 Nächte

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

10

Julie

4. Nov. 2024

·

Aufenthalt für 4 Nächte

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

6

FABIO R

31. Juli 2023

·

Aufenthalt für 2 Nächte

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

8

STEPHEN

14. Okt. 2025

·

Aufenthalt für 4 Nächte

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Viele Gäste finden die Zimmer und Gemeinschaftsbereiche sauber, aber der Reinigungsservice kann inkonsistent sein, mit fehlender Handtuch- oder Versorgungsergänzung. Einige Bewertungen berichten von schmutzigen Badezimmern oder Schimmel.

Ähnliche Gästebewertungen

10

Paul

6. Feb. 2023

·

Aufenthalt für 3 Nächte

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

10

Timothy

10. Okt. 2025

·

Aufenthalt für 3 Nächte

Clean room, good bar, air conditioning worked. No complaints at all!

Clean room, good bar, air conditioning worked. No complaints at all!

8

Dylan

24. März 2024

·

Aufenthalt für 2 Nächte

It was dirty

It was dirty

10

Loreto

28. Feb. 2026

·

Aufenthalt für 2 Nächte

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

2

Samantha

10. Nov. 2024

·

Aufenthalt für 2 Nächte

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

4

flavia

29. Juli 2024

·

Aufenthalt für 10 Nächte

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

6

Marcos

7. Dez. 2022

·

Aufenthalt für 19.330 Nächte

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

10

Alexandre

4. Sept. 2024

·

Aufenthalt für 7 Nächte

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

8

Lucas

14. Juli 2025

·

Aufenthalt für 4 Nächte

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

8

Richard

21. Nov. 2025

·

Aufenthalt für 6 Nächte

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Die Zimmer sind generell geräumig, komfortabel und ruhig mit guten Betten und gelegentlicher Aussicht auf die Stadt. Einige Gäste bemerken veraltete Badezimmer, gelegentliche Lärmbelästigungen durch Klimaanlagen oder Lüftungsschächte, dunklere Beleuchtung und sporadische WLAN-Probleme im Zimmer.

Ähnliche Gästebewertungen

8

Miranda

12. Jan. 2022

·

Aufenthalt für eine Nacht

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

10

Craig

1. Nov. 2025

·

Aufenthalt für 3 Nächte

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Mailton

24. Sept. 2024

·

Aufenthalt für 3 Nächte

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

8

DIMITRIOS

17. Aug. 2025

·

Aufenthalt für 3 Nächte

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

6

Tak

22. Feb. 2024

·

Aufenthalt für 4 Nächte

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

10

Merete

9. Nov. 2025

·

Aufenthalt für 4 Nächte

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

10

Vanessa

21. Dez. 2024

·

Aufenthalt für 2 Nächte

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

8

Colin

25. Feb. 2023

·

Aufenthalt für 4 Nächte

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

8

Richard

21. Nov. 2025

·

Aufenthalt für 6 Nächte

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

10

Bárbara

13. Jan. 2026

·

Aufenthalt für eine Nacht

O quarto é maravilhoso…atendimento impecável. Ótima localização.

O quarto é maravilhoso…atendimento impecável. Ótima localização.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Service

Viele Bewertungen loben das freundliche und hilfsbereite Personal sowie die Unterstützung bei Touren und Transfers. Andere berichten von unkooperativem Verhalten, langsamen Reaktionszeiten, Abrechnungsproblemen sowie Check-in-Verzögerungen oder seltenen Überbuchungen.

Ähnliche Gästebewertungen

4

Richard

24. Feb. 2025

·

Aufenthalt für 4 Nächte

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

10

Maxime

13. Aug. 2025

·

Aufenthalt für eine Nacht

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

4

kimberly

14. Okt. 2024

·

Aufenthalt für 3 Nächte

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

8

Mary

15. Dez. 2023

·

Aufenthalt für 3 Nächte

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

10

Johanna

21. Dez. 2025

·

Aufenthalt für 4 Nächte

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

10

Oleg

8. Jan. 2025

·

Aufenthalt für 2 Nächte

Very nice place to stay. It's close to everything. Friendly and helpful staff.

Very nice place to stay. It's close to everything. Friendly and helpful staff.

8

Federico

18. Feb. 2025

·

Aufenthalt für 3 Nächte

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

4

Jo

20. Okt. 2024

·

Aufenthalt für 2 Nächte

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

2

Juan D.

2. Sept. 2025

·

Aufenthalt für eine Nacht

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

8

Jonathan

3. Jan. 2024

·

Aufenthalt für 2 Nächte

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Lage

Sehr zentral in der Nähe der Santa Lucía Metro und zu Fuß erreichbar zu den wichtigsten Sehenswürdigkeiten. Viele warnen jedoch, dass sich die unmittelbare Umgebung nachts schmutzig oder unsicher anfühlt und der Zugang zur Straße für Taxis oder Mitfahrgelegenheiten schwierig ist.

Ähnliche Gästebewertungen

10

Eduardo

26. Okt. 2025

·

Aufenthalt für 2 Nächte

Very central location. Most city landmarks at walking distance. Friendly staff.

Very central location. Most city landmarks at walking distance. Friendly staff.

6

Emanuel

28. Apr. 2025

·

Aufenthalt für 11 Nächte

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

6

Kristell

8. Nov. 2024

·

Aufenthalt für 3 Nächte

The hotel was good, but the downtown area was dirty.

The hotel was good, but the downtown area was dirty.

10

Karla

15. Nov. 2023

·

Aufenthalt für 2 Nächte

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

10

Merete

9. Nov. 2025

·

Aufenthalt für 4 Nächte

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

8

Ronaldo

22. Juli 2024

·

Aufenthalt für 4 Nächte

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

10

Alexandre

4. Sept. 2024

·

Aufenthalt für 7 Nächte

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

4

Jo

20. Okt. 2024

·

Aufenthalt für 2 Nächte

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

8

Giovana

13. Mai 2025

·

Aufenthalt für 2 Nächte

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

8

Colin

25. Feb. 2023

·

Aufenthalt für 4 Nächte

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Das Frühstück wird oft für seine Qualität und Vielfalt gelobt, aber einige Gäste fanden es wiederholend oder mittelmäßig, und die Startzeit kann für frühe Touren zu spät sein. Das Feedback zum Restaurant und zur Bar ist gemischt, und der Zimmerservice kann langsam sein oder kaltes Essen bringen.

Ähnliche Gästebewertungen

10

Saul

28. Sept. 2024

·

Aufenthalt für 3 Nächte

Muy centrica, excelente desayuno. Buena comida en su restaurant

Muy centrica, excelente desayuno. Buena comida en su restaurant

8

Staale Norås

18. Feb. 2026

·

Aufenthalt für 4 Nächte

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

8

Rhian

2. Juli 2023

·

Aufenthalt für 2 Nächte

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

10

Daniel

30. Aug. 2022

·

Aufenthalt für eine Nacht

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

4

Luzia

21. Okt. 2025

·

Aufenthalt für 9 Nächte

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

10

Marie-Pierre

10. Nov. 2024

·

Aufenthalt für 2 Nächte

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

10

Fabio

24. Juni 2024

·

Aufenthalt für 4 Nächte

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

6

Ricardo

13. Aug. 2025

·

Aufenthalt für 8 Nächte

Cafe da manha sempre igual

Cafe da manha sempre igual

8

Pablo

22. Sept. 2023

·

Aufenthalt für 7 Nächte

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

10

Vanessa

21. Dez. 2024

·

Aufenthalt für 2 Nächte

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

8

Roger

29. März 2026

·

Aufenthalt für 3 Nächte

Gutes Frühstück Freundliches Personal

Gutes Frühstück Freundliches Personal

8

Dr. Christian

19. Okt. 2025

·

Aufenthalt für 19 Nächte

Liebe Menschen😊

Liebe Menschen😊

8

Martina

17. Dez. 2024

·

Aufenthalt für 2 Nächte

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

10

Marion

29. Jan. 2024

·

Aufenthalt für 4 Nächte

Gutes City hotel, sauber, Lage gut, freundliches Personal

Gutes City hotel, sauber, Lage gut, freundliches Personal

8

Philipp

18. Jan. 2024

·

Aufenthalt für eine Nacht

- saubere aber etwas abgewöhnte Zimmer - Personal hektisch beim Frühszück und wenig entgegen kommend (uns wurde erst nach 3-maligen nachfragen gestattet auf der Außen-/Poolterasse die Stunde Wartezeit für unser Zimmer zu verbringen) - Frühstück war mittelmäßig - Pool sehr kleine, kein Bereich für Kinder und kalt - Außenterasse schön - Gute Anbindung an Metro (super sauber und leicht zurecht zu finden in Santiago) etc. aber insgesamt schlechte und heruntergekommene Gegend

- saubere aber etwas abgewöhnte Zimmer - Personal hektisch beim Frühszück und wenig entgegen kommend (uns wurde erst nach 3-maligen nachfragen gestattet auf der Außen-/Poolterasse die Stunde Wartezeit für unser Zimmer zu verbringen) - Frühstück war mittelmäßig - Pool sehr kleine, kein Bereich für Kinder und kalt - Außenterasse schön - Gute Anbindung an Metro (super sauber und leicht zurecht zu finden in Santiago) etc. aber insgesamt schlechte und heruntergekommene Gegend

Richtlinien der Unterkunft

Hinweise zum Check-in

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 15:00 bis 00:00

Bis 12:00

Gut zu wissen

Zusätzliche Richtlinien und Informationen zu dieser Unterkunft.

Optionale Extras

Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.

Haben Sie eine Frage?

Die KI antwortet sofort, auf Basis der Hotelinformationen.

Preise für kommende Reisedaten

November 2026

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1	2	3	4	5	6	7
8	9	10	11	12	13	14 $80
15 $108	16 $128	17 $142	18 $108	19 $104	20 $76	21 $137
22 $76	23 $76	24	25 $76	26 $76	27 $76	28 $76
29 $66	30 $69

Dezember 2026

Günstiger

Teurer

Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

Diese Unterkunft bietet Transfers vom Flughafen an (eventuell gegen Gebühr). Gäste, die eine Abholung vereinbaren möchten, werden gebeten, die Unterkunft 48 Stunden vor der Ankunft zu kontaktieren. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.

Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.

Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Diese Unterkunft akzeptiert Kreditkarten und Bargeld.
Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder und einem Sicherheitssystem ausgestattet
Die Unterkunft versichert, dass die Reinigungs- und Desinfektionsmaßnahmen gemäß der folgenden Richtlinie eingehalten werden: ALLSAFE (Accor Hotels).

Der saisonal geöffnete Pool ist von Oktober bis April geöffnet.
Der Pool ist von 10:00 Uhr bis 20:00 Uhr geöffnet.
Kinder bis zu 12 Jahren können im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
Die Mitnahme eines Haustieres muss grundsätzlich direkt in der Unterkunft angefragt werden. Die Kontaktinformationen befinden sich auf der Buchungsbestätigung (zusätzlich anfallende Kosten sind im Abschnitt „Gebühren“ aufgeführt).
Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
In dieser Unterkunft sind Gäste jeglicher sexuellen Orientierung und Geschlechtsidentität willkommen (LGBTQ+-freundlich).

Aufpreis für das Frühstücksbuffet: ca. 12376 CLP für Erwachsene und ca. 12376 CLP für Kinder
Gebühr für den Flughafentransfer: 25000 CLP pro Fahrzeug (Einzelfahrkarte), maximale Personenanzahl: 3
Parkplätze ohne Parkservice (überdacht): 7360.00 CLP pro Tag
Kaution für Haustiere: 45000 CLP pro Tag
Gebühr für Haustiere: 45000 CLP pro Haustier, pro Tag
Gebühr für späten Check-out: 49000 CLP (je nach Verfügbarkeit)

Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.