Mercure Santiago Centro
76 USD
/natt
Gj.snitt. for september
Priser for Mercure Santiago Centro
Velg datoer for å se priser og tilgjengelighet
76 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På Mercure Santiago Centro er prisen per natt i gjennomsnitt 61 USD i den billigste måneden (mai) og 127 USD i den dyreste måneden (juli), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 88 USD |
| februar | 79 USD |
| mars | 80 USD |
| april | 87 USD |
| mai | 61 USD |
| juni | 71 USD |
| juli | 127 USD |
| august | 112 USD |
| september | 76 USD |
| oktober | 75 USD |
| november | 85 USD |
| desember | 81 USD |
J
F
M
A
M
J
J
A
sep · 76 USD
S
O
N
D
Dyreste: juli (ca. 127 USD)
Billigste: mai (ca. 61 USD)
Om denne eiendommen
Gå ikke glipp av rekreasjonsfasiliteter som et utendørsbasseng og et døgnåpent treningssenter. Dette hotellet tilbyr også wi-fi (inkludert) og tur-/billettassistanse.
Fasiliteter
Gå ikke glipp av rekreasjonsfasiliteter som et utendørsbasseng og et døgnåpent treningssenter. Dette hotellet tilbyr også wi-fi (inkludert) og tur-/billettassistanse.
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet kablet internettilgang (inkludert), et forretningssenter og hurtigutsjekking. Planlegger du en event i Santiago? Som en av dette hotellet sine gjester tilbys du møte- og konferanserom på opp til 745 kvadratmeter, blant annet konferanserom og møterom. Gjestene tilbys flyplasstransport døgnet rundt, mot et tillegg, og ubetjent parkering (mot et tillegg) er tilgjengelig i nærheten.
Servering
Kom og spis lunsj eller middag på Amaranto, en restaurant som spesialiserer seg på internasjonale retter, eller bli på rommet og benytt deg av romservice (på fastsatte tidspunkter). Slapp av om kvelden med noe å drikke i baren/loungen eller bassengbaren. Frokostbuffé tilbys daglig fra kl. 07.00 til kl. 10.00 mot et tillegg.
Rom
Føl deg som hjemme i et av de 142 gjesterommene, som har minibar og LCD-TV. Sengen har Tempur-Pedic-madrass og dundyner. Du kan holde deg oppdatert med inkludert kablet og trådløst internett, og underholdningen er sikret med kabel-TV. Rommene har privat bad med dusj, regndusjhode og toalettartikler (inkludert).
Beliggenhet
Dersom du velger Mercure Santiago Centro i Santiago, vil du ha både Nasjonalarkiv og San Franciscos kirke like rundt hjørnet. Dette hotellet ligger 0,2 mi (0,3 km) unna Pontifical (katolsk universitet) og 0,4 mi (0,6 km) unna Lastarria-distriktet.
Hva finnes i nærheten
Chiles nasjonalbibliotek(0.1 miles)
Nasjonalarkiv(0.2 miles)
San Franciscos kirke(0.2 miles)
Pontifical (katolsk universitet)(0.2 miles)
Santa Lucia-åsen(0.2 miles)
Barrio París-Londres(0.2 miles)
Santiago kommunale teater(0.3 miles)
Paseo Ahumada(0.3 miles)
Katolske universitetets kliniske sykehus(0.3 miles)
Vivo Imperio-kjøpesenteret(0.4 miles)
Museo Arte de Luz(0.4 miles)
University of Chile(0.4 miles)
Lastarria-distriktet(0.4 miles)
Gabriela Mistral kultursenter(0.4 miles)
Børsen(0.5 miles)
Den foretrukne flyplassen for Mercure Santiago Centro er Santiago (SCL-Arturo Merino Benitez)(12.3 miles)
Parkering
Flyplasstransport
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Beliggenhet
Alameda Bernardo O`Higgins, 632, Santiago, Chile
Chiles nasjonalbibliotek (0.1 miles)
Nasjonalarkiv (0.2 miles)
San Franciscos kirke (0.2 miles)
Pontifical (katolsk universitet) (0.2 miles)
Santa Lucia-åsen (0.2 miles)
Barrio París-Londres (0.2 miles)
Romalternativer
10
Rom – classic, 2 enkeltsenger
Romdetaljer
2 Enkeltsenger
Sover 2
291 ft²
KlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
6
Rom – superior, 2 dobbeltsenger
Romdetaljer
2 Dobbeltsenger
Sover 2
291 ft²
KlimaanleggWi-Fi (gratis)Ekstrasenger eller sammenleggbare senger (gratis)
4
Rom – classic, 1 dobbeltseng
Romdetaljer
1 Dobbeltseng
Sover 2
291 ft²
KlimaanleggWi-Fi (gratis)Eget bad
9
Rom – superior, 1 queensize-seng
Romdetaljer
1 Stor Dobbeltseng
Sover 2
291 ft²
KlimaanleggWi-Fi (gratis)Eget bad
9
Suite – junior, 1 queensize-seng
Romdetaljer
1 Stor Dobbeltseng
Sover 2
KlimaanleggWi-Fi (gratis)Eget bad
Gjesteomtaler av Mercure Santiago Centro
8.2
Veldig bra
basert på 1 508 verifiserte omtaler
Hvem bor her?
Business
18%
Par
42%
Familie
19%
Grupper
12%
Alene
6%
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Mercure Santiago Centro fremhever reisende en svært sentral beliggenhet, i nærheten av metroen, og generelt komfortable rom med gode senger, samtidig som det kommer tilbakevendende kommentarer om et litt slitt og mindre trygt område om natten, og noen ganger operasjonelle problemer som påvirker innsjekking, vedlikehold og fasiliteter.
Les merVar dette til hjelp?
Hva gjestene synes
På Mercure Santiago Centro fremhever reisende en svært sentral beliggenhet, i nærheten av metroen, og generelt komfortable rom med gode senger, samtidig som det kommer tilbakevendende kommentarer om et litt slitt og mindre trygt område om natten, og noen ganger operasjonelle problemer som påvirker innsjekking, vedlikehold og fasiliteter.
Mange roser vennlig og hjelpsomt personale, selv om flere rapporterer om inkonsekvent service, inkludert trege svar, faktureringsproblemer og tidvis innsjekkingsforsinkelser eller overbooking. Fasilitetene inkluderer en hyggelig takterrasse med et lite basseng og en bar; treningssenteret er enkelt, og frokosten varierer fra veldig bra til repetitiv, med tidlige turistavganger som går foran starten for noen gjester. Samlet sett passer det reisende som prioriterer sentral tilgang og verdi fremfor et polert nabolag og sømløse operasjoner.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Takterrassen med et lite basseng og en bar er verdsatt, men bassenget kan være kaldt, stengt eller utilgjengelig til tider. Treningssenteret er enkelt/trenger vedlikehold, heisene kan være upålitelige, og det er ingen enkel tilgang til fortauet eller parkering på stedet.
Relaterte gjesteomtaler
8
Simon
8. jan. 2026
·
Overnattet 5 netter
Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning
Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning
10
Craig
1. nov. 2025
·
Overnattet 3 netter
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
10
Eduardo
26. okt. 2025
·
Overnattet 2 netter
excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente
excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente
8
Staale Norås
18. feb. 2026
·
Overnattet 4 netter
"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."
"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."
6
henrique
17. aug. 2023
·
Overnattet 3 netter
Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.
Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.
6
Tomasz
14. feb. 2024
·
Overnattet 6 netter
The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.
The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.
8
Martina
17. des. 2024
·
Overnattet 2 netter
Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.
Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.
10
Julie
4. nov. 2024
·
Overnattet 4 netter
Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool
Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool
6
FABIO R
31. juli 2023
·
Overnattet 2 netter
Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts
Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts
8
STEPHEN
14. okt. 2025
·
Overnattet 4 netter
Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.
Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Mange gjester synes rommene og fellesområdene er rene, men rengjøringen kan være inkonsekvent, med manglende håndklær eller påfyll av nødvendigheter. Noen få anmeldelser rapporterer om skittene bad eller mugg.
Relaterte gjesteomtaler
10
Paul
6. feb. 2023
·
Overnattet 3 netter
We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.
We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.
10
Timothy
10. okt. 2025
·
Overnattet 3 netter
Clean room, good bar, air conditioning worked. No complaints at all!
Clean room, good bar, air conditioning worked. No complaints at all!
8
Dylan
24. mars 2024
·
Overnattet 2 netter
It was dirty
It was dirty
10
Loreto
28. feb. 2026
·
Overnattet 2 netter
Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación
Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación
2
Samantha
10. nov. 2024
·
Overnattet 2 netter
This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!
This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!
4
flavia
29. juli 2024
·
Overnattet 10 netter
Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.
Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.
6
Marcos
7. des. 2022
·
Overnattet 19 330 netter
No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly
No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly
10
Alexandre
4. sep. 2024
·
Overnattet 7 netter
Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.
Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.
8
Lucas
14. juli 2025
·
Overnattet 4 netter
Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.
Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.
8
Richard
21. nov. 2025
·
Overnattet 6 netter
Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.
Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Rommene er generelt romslige, komfortable og stille med gode senger og av og til utsikt over byen. Noen gjester bemerker utdaterte bad, sporadiske AC- eller ventilasjonsstøyproblemer, mørkere belysning og sporadiske problemer med Wi-Fi på rommet.
Relaterte gjesteomtaler
8
Miranda
12. jan. 2022
·
Overnattet 1 natt
Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.
Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.
10
Craig
1. nov. 2025
·
Overnattet 3 netter
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
Room was big and clean and comfortable. The rooftop bar and the restaurant were good!
10
Mailton
24. sep. 2024
·
Overnattet 3 netter
Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.
Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.
8
DIMITRIOS
17. aug. 2025
·
Overnattet 3 netter
Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money
Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money
6
Tak
22. feb. 2024
·
Overnattet 4 netter
The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.
The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.
10
Merete
9. nov. 2025
·
Overnattet 4 netter
Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.
Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.
10
Vanessa
21. des. 2024
·
Overnattet 2 netter
Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!
Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!
8
Colin
25. feb. 2023
·
Overnattet 4 netter
Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent
Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent
8
Richard
21. nov. 2025
·
Overnattet 6 netter
Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.
Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.
10
Bárbara
13. jan. 2026
·
Overnattet 1 natt
O quarto é maravilhoso…atendimento impecável. Ótima localização.
O quarto é maravilhoso…atendimento impecável. Ótima localização.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Service
Mange anmeldelser roser vennlig og hjelpsomt personale og støtte med turer og transport. Andre rapporterer om lite hjelpsomme holdninger, trege svar, faktureringsproblemer og innsjekkingsforsinkelser eller sjelden overbooking.
Relaterte gjesteomtaler
4
Richard
24. feb. 2025
·
Overnattet 4 netter
Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.
Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.
10
Maxime
13. aug. 2025
·
Overnattet 1 natt
It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)
It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)
4
kimberly
14. okt. 2024
·
Overnattet 3 netter
Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.
Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.
8
Mary
15. des. 2023
·
Overnattet 3 netter
The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.
The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.
10
Johanna
21. des. 2025
·
Overnattet 4 netter
Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.
Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.
10
Oleg
8. jan. 2025
·
Overnattet 2 netter
Very nice place to stay. It's close to everything. Friendly and helpful staff.
Very nice place to stay. It's close to everything. Friendly and helpful staff.
8
Federico
18. feb. 2025
·
Overnattet 3 netter
The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready
The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready
4
Jo
20. okt. 2024
·
Overnattet 2 netter
Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.
Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.
2
Juan D.
2. sep. 2025
·
Overnattet 1 natt
El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.
El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.
8
Jonathan
3. jan. 2024
·
Overnattet 2 netter
I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.
I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Beliggenhet
Svært sentralt ved Santa Lucía metro og innen gangavstand til store attraksjoner. Mange advarer om at området umiddelbart rundt føles skittent eller utrygt om natten, med vanskelig tilgang til fortauet for drosjer eller bildeling.
Relaterte gjesteomtaler
10
Eduardo
26. okt. 2025
·
Overnattet 2 netter
Very central location. Most city landmarks at walking distance. Friendly staff.
Very central location. Most city landmarks at walking distance. Friendly staff.
6
Emanuel
28. apr. 2025
·
Overnattet 11 netter
Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.
Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.
6
Kristell
8. nov. 2024
·
Overnattet 3 netter
The hotel was good, but the downtown area was dirty.
The hotel was good, but the downtown area was dirty.
10
Karla
15. nov. 2023
·
Overnattet 2 netter
The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.
The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.
10
Merete
9. nov. 2025
·
Overnattet 4 netter
Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.
Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.
8
Ronaldo
22. juli 2024
·
Overnattet 4 netter
Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.
Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.
10
Alexandre
4. sep. 2024
·
Overnattet 7 netter
Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.
Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.
4
Jo
20. okt. 2024
·
Overnattet 2 netter
Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.
Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.
8
Giovana
13. mai 2025
·
Overnattet 2 netter
Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.
Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.
8
Colin
25. feb. 2023
·
Overnattet 4 netter
Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent
Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Servering
Frokosten roses ofte for kvalitet og variasjon, men flere gjester fant den repetitiv eller middelmådig, og starttiden kan være for sen for tidlige turer. Tilbakemeldinger om restaurant og bar er blandede, og romservice kan være treg eller komme kald.
Relaterte gjesteomtaler
10
Saul
28. sep. 2024
·
Overnattet 3 netter
Muy centrica, excelente desayuno. Buena comida en su restaurant
Muy centrica, excelente desayuno. Buena comida en su restaurant
8
Staale Norås
18. feb. 2026
·
Overnattet 4 netter
"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."
"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."
8
Rhian
2. juli 2023
·
Overnattet 2 netter
I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.
I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.
10
Daniel
30. aug. 2022
·
Overnattet 1 natt
El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.
El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.
4
Luzia
21. okt. 2025
·
Overnattet 9 netter
Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim
Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim
10
Marie-Pierre
10. nov. 2024
·
Overnattet 2 netter
The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.
The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.
10
Fabio
24. juni 2024
·
Overnattet 4 netter
Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.
Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.
6
Ricardo
13. aug. 2025
·
Overnattet 8 netter
Cafe da manha sempre igual
Cafe da manha sempre igual
8
Pablo
22. sep. 2023
·
Overnattet 7 netter
Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.
Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.
10
Vanessa
21. des. 2024
·
Overnattet 2 netter
Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!
Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
10
Marina
22. aug. 2026
·
Overnattet 5 netter
Tudo maravilhoso! Muito bem localizado. O café da manhã era OK.
Tudo maravilhoso! Muito bem localizado. O café da manhã era OK.
10
Tina
17. aug. 2026
·
Overnattet 2 netter
Meget pænt og rent hotel med en god restaurant og hyggeligt udeområde på 5. sal. Ligger super centralt. Personalet var meget hjælpsomt og talte godt engelsk,
Meget pænt og rent hotel med en god restaurant og hyggeligt udeområde på 5. sal. Ligger super centralt. Personalet var meget hjælpsomt og talte godt engelsk,
10
Marina
12. aug. 2026
·
Overnattet 1 natt
Tudo excelente. O quarto é ótimo!
Tudo excelente. O quarto é ótimo!
10
Rosimary
3. aug. 2026
·
Overnattet 6 netter
Excelente atendimento. Todos os funcionários atenciosos, educados e cordiais, em especial Javier da recepção e o garçom Robert. Eu e minha família nos sentimos acolhidas. Climatização boa dos quartos, camas muito confortáveis e banheiro espaçoso e limpo. Localização, quase em frente ao Cerro Santa Lúcia e ao lado do metrô Santa Lucia.
Excelente atendimento. Todos os funcionários atenciosos, educados e cordiais, em especial Javier da recepção e o garçom Robert. Eu e minha família nos sentimos acolhidas. Climatização boa dos quartos, camas muito confortáveis e banheiro espaçoso e limpo. Localização, quase em frente ao Cerro Santa Lúcia e ao lado do metrô Santa Lucia.
10
Vilacio
27. juli 2026
·
Overnattet 7 netter
Ótimas acomodações, equipe muito prestativa e Cortez e excelente café da manhã.
Ótimas acomodações, equipe muito prestativa e Cortez e excelente café da manhã.
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oktober 2026
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- 2026-11-01: 64.93019590396881USD
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- 2026-11-20: 73.50588346176147USD
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- 2026-11-22: 71.05568763484955USD
- 2026-11-23: 78.82084701538086USD
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- Dette overnattingsstedet bekrefter at det følger renholds- og desinfeksjonspraksisene fra ALLSAFE (Accor Hotels)
- Det sesongbaserte bassenget er åpent fra oktober til april.
- Svømmebassenget er tilgjengelig mellom kl. 10.00 og kl. 20.00.
- Barn som er 12 år eller yngre, kan bo uten ekstra kostnader på rommet til sine foreldre/foresatte (uten ekstraseng).
- Overnattingsstedet har rom som ligger vegg i vegg. Disse er imidlertid avhengige av tilgjengelighet. Du kan be om tilstøtende rom ved å kontakte overnattingsstedet på telefonnummeret som du finner i bestillingsbekreftelsen.
- Gjestene kan forhøre seg om å ta med kjæledyr ved å kontakte overnattingsstedet direkte ved hjelp av kontaktopplysningene i bestillingsbekreftelsen (gebyrer gjelder, og disse finner du i delen om gebyrer).
- Kontaktfri innsjekking og kontaktfri utsjekking er tilgjengelig.
- På dette overnattingsstedet er gjester av alle legninger og kjønnsidentiteter velkomne (LHBTQ+-vennlig).
- Pris for frokostbuffé: ca. CLP 12376 for voksne og CLP 12376 for barn
- Avgift for flyplasstransport: CLP 25000 per kjøretøy (én vei, maks antall passasjerer: 3)
- Pris for selvbetjent parkering under tak: 7360.00 CLP per dag
- Depositum for kjæledyr: 45000 CLP per dag
- Kjæledyravgift: CLP 45000 per kjæledyr, per dag
- Gebyr ved sen utsjekking: CLP 49000 (med forbehold om tilgjengelighet)
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Flyplasstransport
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Matpakker
Frokost servert på rommet
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Aktiviteter
Svømmebasseng
Utendørs svømmebasseng
Utemøbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Tjenester
Forretningssenter
Turistinformasjon
Renseri
Rengjøring
Bankettfasiliteter
Bankboks
Bagasjeoppbevaring
Selvbetjent vaskeri
24-Hour Front Desk
Parkering
Parkering
Flyplasstransport
Parking (Limited)
Parking Onsite
Internett
Gratis wi-fi